Yark Subaru

Updating my review. I had a rough start as you can see below. They did make things right. Yark took the car back after the series of problems below and I purchased a dif I had a rough start as you can see below. They did make things right. Yark took the car back after the series of problems below and I purchased a different one from them. General Manager Dave Thomas and Salesman Nick Cook helped work things out. I am updating my stars to reflect this. My only feedback is that it did take over a month to come to point of resolution. Original Review: It was raining the day I test drove and purchased the car. A few days after purchasing when the car was dry I noticed there was extensive hail damage on the roof of the car. It was not visible when the car was wet. But I was surprised because the CarFax, which Nick went over with me and which addressed hail damage, said nothing about the car having been in hail in spite of the fact that someone obviously repaired some of the damage but left the rest. In addition, the car had battery problems the day I test drove it. The salesman Nick assured me it just from the car sitting on the lot. The battery died and stranded me the first day I owned the car. The car also had a slight rumble in the breaks Nick assured me was rust. Again, he said, from sitting on the lot. Nick and one of their service techs assured me it would go away. The rumble did not go away and I am now facing a $500 break job. More

Recently bought a new Subaru wrx from Yark Subaru, and had the pleasure of having Mia as my sales associate. She was very kind and knowledgeable about all of our questions about the car and the different had the pleasure of having Mia as my sales associate. She was very kind and knowledgeable about all of our questions about the car and the different options available. I am very pleased with my purchase and would shop there again in the future. More

Brett Richie was less than forthcoming in regards to explaining the costs involved with the extended warranty to my wife and I. We haven't purchased a new, used vehicle in over 10 years, I was a bit slo explaining the costs involved with the extended warranty to my wife and I. We haven't purchased a new, used vehicle in over 10 years, I was a bit slow in comprehending the whole process when speaking to a finance manager. We actually understood the $4500.00 price tag to included the vehicles service, the paint and fabric and the tires, wheels and dent services. Shame on me for not paying closer attention to the individual costs for the 3 items that we chose. The cost ballooned up to $6899.00, I immediately began canceling the contract with E G Assurance company. While the only way to lower our monthly car payment now is to refinance our car loan. Mia Knicely, our sales person was so very welcoming when we arrived, very knowledgeable and answered a lot of our questions about the 2021 Jeep Cherokee Limited. Also, the rest of the staff were very friendly and accommodating as well. Unfortunately, after the fact we learned a valuable lesson about dealing with finance manager like Brett Richie. More

Mia Knicely will remain our family favorite car salesperson forever. As far as we remember, she sold us 4 pairs of Foresters (for my wife and myself) which we loved. She made our buyer's experience salesperson forever. As far as we remember, she sold us 4 pairs of Foresters (for my wife and myself) which we loved. She made our buyer's experience very pleasant laying out the purchasing process smoothly, friendly, and humorous simultaneously. She educated us during that process and gave a variety of invaluable advices. Mia has a unique personality and quite polished level of expertise not only in cars, but in human beings' structures as well. That helps her to immediately identify her buyers personalities and establish mutually valued contacts. Having moved away from Toledo area, we will remember Mia's help forever and will keep buying Foresters with memories of her. We hope to meet her sometime and will keep in touch. Best wishes to Mia, her family, and her customers. More

Jay was wonderful, helped me find the right model and answered all my questions. I really appreciate all his help! answered all my questions. I really appreciate all his help! More

Mark was professional but totally approachable. He made this part of purchasing my vehicle a really pleasant experience! He made this part of purchasing my vehicle a really pleasant experience! More

Scheduled to have a five point inspection, tire rotation and to have them look and possibly adjust the headlights,(they have been super bright since we purchased our outback.) No one from the service center and to have them look and possibly adjust the headlights,(they have been super bright since we purchased our outback.) No one from the service center came to speak with us, an 1 1/2 later husband had to ask if our car was finished. It was still on the lift and they wanted to charge for the light adjustment and did not rotate tires. Very disappointed in no communication from the service department. More

Cameron was a fantastic salesman. I didn't feel pressured, he wasn't pushy. The whole team there made the car buying experience simple. I was in contact with several car dealership I didn't feel pressured, he wasn't pushy. The whole team there made the car buying experience simple. I was in contact with several car dealerships and with them the process just seemed difficult, complicated and it seemed like they weren't interested in selling a car. This is my first Subaru and so far I'm loving it and the process was quick, not complicated and smooth. Thank you for taking the headache out of buying a car! More

Professional service and on time appointments. Always keep you informed on what your vehicle needs Always keep you informed on what your vehicle needs More

Nick was prompt and gave me all the information that were essential for me to know about the car . This is my second car I purchase at Yark and from Nick particularly and both times I was pleased with his g essential for me to know about the car . This is my second car I purchase at Yark and from Nick particularly and both times I was pleased with his great customer service and professional attitude . No pressure , gives you time to think about your purchase . I do want to say that giving me the car in mint condition and a tank full of gasoline was a very nice gesture that shows how much a customer is appreciated Thank you Nick Thank you Yark More