World Mazda Kia North

Extremely helpful service center A warning began flashing on my in-dash screen and my battery light suddenly was on as I was driving down the highway in rainy weather. I happened to b A warning began flashing on my in-dash screen and my battery light suddenly was on as I was driving down the highway in rainy weather. I happened to be close to the dealership from which I bought my car, but stopping there was a huge mistake and waste of time. I had to walk around until I found a human, then I was told I could leave my car there if I wanted, but it could be a week before anyone could look at it. They made every effort not to help me. I called Legend Kia from the other dealer's parking lot, and Crystal Salazar answered the phone. She responded with empathy, urgency, and care. When I arrived, I was greeted warmly at the curb by a young woman who checked me in and recorded stats from the car and the issue. She escorted me inside and connected me with Crystal, who explained everything thoroughly, and got my car back to the technicians within minutes. She also arranged for a driver to take me to pick up my husband's truck from his office so he wouldn't have to leave work. Justin was the driver, and I couldn't ask for another kinder or friendlier individual. It took a few minutes until Justin returned from his last ride, and while I waited inside several other employees from both front and back of house said hello and shared short exchanges making the wait pleasant and warm. One would think it was a slow morning, but there were many customers. I learned later they were even short handed in the service area that day. Even so, they replaced my alternator and AC hose within 6 hours. I probably would have still been waiting for a taxi to pick me up had I stayed at the first dealership. I will not take my car anywhere else! More

Like Family My experience at Legend Mazda Kia was extraordinary not only was everyone one willing to go the extra mile to help me and my difficult situation, they My experience at Legend Mazda Kia was extraordinary not only was everyone one willing to go the extra mile to help me and my difficult situation, they made me feel like family like I was one of them! Big shout out to Keith Wells I was about to walk out of the dealership when he approached me, something about him kept me there and I'm so glad I did! After being turned down 2 places prior Keith helped me find the car I like and he even went around the car showing me details and controls that I didn't even notice. He was very hands on and I can't thank him enough!! If it wasnt for Keith I would have never bought a car at legend & because of Keith I'm coming back and telling who ever I know where the best dealers are. Thank you Keith, Mike and Nancy !!! More

When i was down, Legend kia helped and made a new friend Id like to thank Legend Kia for helping me when i was having problems with my current new vehicle. I ended with a great deal due to Ismael Ramirez and Id like to thank Legend Kia for helping me when i was having problems with my current new vehicle. I ended with a great deal due to Ismael Ramirez and gave me that new car experience i never had had before. He helped me get a second reliable vehicle that i could count on. He was very understanding in my current situation and i believe went beyond that of a business transaction....which was needed at the time. He is very knowledgable for his age and basically reminded me of myself when i was younger. He is a valuable asset the company and should raise the standard for anyone in his position. At his age he has nowhere to go but up. I just hope Legend Mazda Kia aknowledges the talent and possible future job opportunities i believe he is beyond qualified for that would benefit the company as a whole. Again thank you for everything you have done for me.....thank you too Legend Mazda Kia for having such a great employee More

Good service Good dealership, had horrible credit, but they worked with me and was still able to get in a brand new car with low APR. Thanks to Amber Guzman for he Good dealership, had horrible credit, but they worked with me and was still able to get in a brand new car with low APR. Thanks to Amber Guzman for helping me out More

"Professionalism resulted in pleasant car buying experience" Buying a vehicle is not always a great experience. Fortunately, Amber Guzman made this event one-to- remember. Her availability was very helpful when Buying a vehicle is not always a great experience. Fortunately, Amber Guzman made this event one-to- remember. Her availability was very helpful when questions came up. She made the overall car-buying process great. It is helpful knowing that with Legend Kia -- "customer service" does not end with sale of a vehicle but actually begins there. Thanks again Amber, you made this an outstanding experience for my entire family. More