Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
World Kia Joliet
Joliet, IL
1,001 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,001 reviews
September 19, 2016
Best experience We went to Jim Rich at world Kia in Joliet and had the best service he was very honest and loved helping us! He even planned to put balloons in my fir We went to Jim Rich at world Kia in Joliet and had the best service he was very honest and loved helping us! He even planned to put balloons in my first car and wrote on the window!! Was very shocked on how good he was would highly recommend him to anyone More
by Shangall17
Employees Worked With
World Kia Joliet, Emily Halfar
September 17, 2016
False Advertisement We received a flyer via mail about a red and gray 2015 Volkswagen Passat, when we called and talked to someone named Jamie asking if they had this car We received a flyer via mail about a red and gray 2015 Volkswagen Passat, when we called and talked to someone named Jamie asking if they had this car in stock and if so we will be there in 2 hours, we were told it was in stock. When we got to to the dealership, we told the sales associate that we are looking for this specific car, we walked around the whole lot and he was showing us others cars and not the specific one we came for, in a way the sales associate was giving us a run around when he came to realization we were not interested in anything else, he told us to come inside and he will look at the inventory. When we came inside he told us the car was not there and when asked to speak to the general manager, she told us that they did not even have that specific car they had a 2014 black Volkswagen Passat and it was in for detailing and if they did have it, it must be at a different location when the flyer had this specific Joliet location and when asked to speak to Jamie, general manager said she left for the day. When we left the dealership and called from the car, Jamie was on the phone. When we told her that the GM said you left for the day she said I am part of finance the GM may not know and when we asked about the 2015 Volkswagen Passat she said it was sold. So, we were lied to about having the red and gray 2015 Volkswagen Passat and also got lied to about the lady Jamie being gone for the day. The worst experience I have in the last 30 years. I have come across few crook ones but this dealership gets the gold medal in deception and false advertising. Good luck to future customers. Imagine if the GM and team can lie to get you in, what else can they deceive you with lies.. More
by chicago11
Employees Worked With
World Kia Joliet, Camille Wright
September 11, 2016
Great experience I was treated with respect and honesty and given a fair price. I would recommed this dealership to friends and family. Buying experience was great sta I was treated with respect and honesty and given a fair price. I would recommed this dealership to friends and family. Buying experience was great start to finsh. Great team. More
by Wicke33
Employees Worked With
Jacob Wassner, World Kia Joliet
September 10, 2016
Awesome Aaron & Paris were really great sales men... I would come back & shop with them. They took their time & made sure I had the best deal possible. Thank Aaron & Paris were really great sales men... I would come back & shop with them. They took their time & made sure I had the best deal possible. Thank you both again.. More
by Felicia Thomas
Employees Worked With
Aaron & Paris, World Kia Joliet
September 09, 2016
Great experience Demario Ash was a great salesman. He took the time to find the right car that I wanted. Check out World Kia if you're searching for a car. Demario Ash was a great salesman. He took the time to find the right car that I wanted. Check out World Kia if you're searching for a car. More
by Ckmurry
Employees Worked With
Demario Ash, Camille Wright
September 01, 2016
A mixed experience UPDATED - see below. Purchased a used 2016 Kia minivan here. Our salesperson, DeMario Ash, was very friendly and helpful, and went out of his way (eve UPDATED - see below. Purchased a used 2016 Kia minivan here. Our salesperson, DeMario Ash, was very friendly and helpful, and went out of his way (even coming in on his day off) to work with our crazy schedules and make sure we were able to get our purchase completed. The problem is with how the transaction was completed. It took a full week between when we made contact with the dealership and when we completed our purchase, due to our own schedule conflicts. We scheduled a test drive for my husband to look at the van, and he thought it was the right one for us, so he put down a deposit. The van was dirty on the inside, but they promised they would clean it. A few days later, I came in for a test drive, and the van was still dirty inside (sand in the seats, spilled soda on the cupholders, food crumbs on the floor, dog hair, etc.) and they promised they would clean it. The bank was closed so we couldn't finish the deal, but came back 3 days later to do paperwork. You guessed it... still dirty. Took an hour after we finished paperwork for the van to be ready. We asked for a quote on a trade-in and they gave us an extremely lowball offer - I had checked blue book values prior to coming in, so I had an idea of the range to expect. They didn't come close. We sold our vehicle to another dealership for $3,500 more than what World Kia offered. After we finished paperwork, and after my husband waited an hour for the van to be cleaned, they told him there was only one key available. This would have been useful information before we completed the deal, since these keys are expensive and a pain in the butt to make. They say they didn't receive two when they bought the vehicle. That's unfortunate, but... we bought a used 2016 Kia. From a Kia dealership. With a parts department that makes Kia keys. This seems like a really easy fix. We dealt with some other annoyances (like requesting to buy touch-up paint which never happened either, and a LOT of pressure to write some online reviews), but the icing on the cake was when my husband finally got the van, it had no gas. They gave it to us on fumes. He filled the 20 gallon tank and had to put in 19.9 gallons. UPDATE: after I posted this review, DeMario and Yedi both reached out the same day to address our concerns. They are now in the process of making things right by detailing the van, and providing the second key and the touch-up paint. Although it would have saved a lot of hassle for both sides if this would have gone better from the beginning, I'm glad we are being taken care of now. More
by PickAScreenName
Employees Worked With
DeMario Ash, World Kia Joliet, Yedi Israel
August 29, 2016
Not worth the time, bad experience Wife and I visited world Kia with a world Kia internet quote in hand ready to buy a new 2017 Sorento. The salesman Dimario was great but the manager w Wife and I visited world Kia with a world Kia internet quote in hand ready to buy a new 2017 Sorento. The salesman Dimario was great but the manager was a complete jerk in many ways. He totally ignored the quote they provided by $1500. In fact the price kept going up as we were negotiating. Spent two hours trying to figure out how to buy a Sorento from them, they just weren't interested in selling that day. Also, do not start out by giving them all your personal information before negotiating the price, that was a complete waste of an hour before we even got started. Wasted 2 hour at World Kia, then went to WIllowBrook Kia, they started from the quote they sent me gave a fair trade and we were out the door with a new Sorento in 2 hours. Hard to believe that there is such a difference between two Kia dealerships. Don't waste your time at World Kia, manager there is a jerk, go somewhere where the quotes they send mean something. More
by Dan of Joliet
Employees Worked With
World Kia Joliet
August 16, 2016
Beware The service department is either incompetent or dishonest, maybe both. After moving to this area, I took my car in for an oil change and a diagnosis The service department is either incompetent or dishonest, maybe both. After moving to this area, I took my car in for an oil change and a diagnosis of a "check engine" light. I was told it would cost thousands of dollars to diagnose the problem and it might be better to just buy a new engine for $4200.00. I left after an oil change which actually solved the problem. I want back to my old neighborhood and previous dealer and was told it was a minor problem and 99% of the time was in fact solved by an oil change. I wrote to the general mgr. and the service mgr. and didn't even receive the courtesy of a response. More
by disgruntled
Employees Worked With
Felipe Aguinaga, World Kia Joliet, Camille Wright
May 24, 2016
Can't wait to bring home our new Kia Sportage! I had a great experience buying a car with Soto! He was very nice, friendly, and knowledgeable, and he walked me through test driving a few different I had a great experience buying a car with Soto! He was very nice, friendly, and knowledgeable, and he walked me through test driving a few different models before we settled on the Kia Sportage. Camille was also very helpful in walking us through all of the financing options. I can't wait to bring our new Kia Sportage home in a few minutes now! More
by Hannah7
Employees Worked With
Luis Soto, Camille Wright
April 21, 2016
Angry customer do not go to World Kia of Joliet!!! Salesman Chad did a great job getting us the vehicle we wanted. That is about he only good thing I can say about this place. Beware when they tell you Salesman Chad did a great job getting us the vehicle we wanted. That is about he only good thing I can say about this place. Beware when they tell you they are going to put an oil change sticker on your vehicle. I was surprised to find a huge banner sticker that says World Kia Joliet .com all across the back window of my new car. I was never told this is the sticker they were putting on. If I take it off I will loose my oil change program. This is ridiculous. Nowhere in my paperwork states that I have to have the sticker on. Now I'm pretty much a driving advertisement for this terrible company!!!!! More
by amandaolvera
Employees Worked With
Chad Smeets, World Kia Joliet, Camille Wright
