World Kia Joliet

new car sales excellent help and experience help from MIKE AND MO RESOLVED ALL problems and very helpful with everything had many question and answered all and got excellent help and experience help from MIKE AND MO RESOLVED ALL problems and very helpful with everything had many question and answered all and got us in a vehicle that we love and wanted More

Unprofessional service @ World Kia I took my 2017 Kia Niro to World Kia for some service recalls. I had called several days in advance, and suggested they check to see if they had all I took my 2017 Kia Niro to World Kia for some service recalls. I had called several days in advance, and suggested they check to see if they had all the parts in stock. I dropped off my car, and after a day and 1/2 they called to let me know my vehicle was ready. When I picked up my car they informed me that one of the recalls could not be completed since they did not have the part, but it was ordered and they would call me when it arrived to their shop. I waited over a week, and called them to find out if the part came in. They checked and said they had it in stock, and apologized for not calling me. I set up an appointment to have the recall done, and mentioned my tire had a slow leak and wanted them to check it out. The next day they called to cancel my appointment, claiming they didn't have a technician available to do the recall. I mentioned I was concerned about the tire losing air, and they said I could bring it in, and they would check it out. I took my car in while waiting, and after almost 2 hours they informed me it had a nail in it, and in a spot it could not be repaired. They did not have a tire in stock, but they would look into ordering one, and would get back to me the next day. They didn't get back to me the next day, and I called the service dept. inquiring about the tire and they promised someone would call me back right away. I called several times over the following 2 weeks, and each and every time I called they promised someone would return my call, but no one ever did. I have purchased several new cars over the past few years for myself, and family, and never have I experienced such terrible, and unprofessional service as I did with World Kia. More

Chaos This is probably the worst experience I've ever had with trading in a vehicle and purchasing a new one. First of all, I had 3 different salesmen and I This is probably the worst experience I've ever had with trading in a vehicle and purchasing a new one. First of all, I had 3 different salesmen and I have no clue who was actually my "main guy." They we're talking negatively about one another and it was just chaotic. Regardless of my gut feeling to leave, I let them talk me into buying the car, which I had buyers remorse after sitting in finance for 4 hours. We walked out after 10pm to find they didn't even detail the car or fill it with gas, as promised. Then they called me to tell me I needed to come back to resign forms that weren't done properly! Frustrating. I received a call from my old finance company telling me that they shorted the payoff so there is still a balance! I was informed they've called WorldKia numerous times with no response. It is beyond ridiculous and I would drive the distance to go to ANY dealership besides this one. More

Watch what you sign for Me and my fiancé went in to purchase a car. The salesman, Patrick Defrancesco, seemed extra friendly, but then lied to us about the purchase price. He Me and my fiancé went in to purchase a car. The salesman, Patrick Defrancesco, seemed extra friendly, but then lied to us about the purchase price. He also had us sign a car payment agreement promising free oil changes for the life of the car but then charging us 800$ for it on the paperwork! He also promised a free lifetime warranty! We were shocked to find out we had a 1200$ charge for the warranty. As we were signing the paperwork, we asked the finance manager about these charges. He told us that was how they moved the numbers to account for the sale. He even told us the amount financed was the amount we would pay after the interest was added on. We wouldn’t be paying for it. We left and two months later we came back in and they didn’t want to refund us the money! It was a huge hassle! They talked down to us and told us that’s what we signed for. Please do not go here to purchase a vehicle! It was a huge scam. More

Amazing experience this dealership gave me. Patrick Defrancesco and trainee Sean treated me like a princess. They rolled up with my 2018 Forte like I won the lottery. Totally caught off guard th Patrick Defrancesco and trainee Sean treated me like a princess. They rolled up with my 2018 Forte like I won the lottery. Totally caught off guard they made sure that every single detail is exactly what I wanted. Like I am living a dream. These gentlemen were so professional and courteous to me I am truly thankful. Than to top this off Patrick had Sean follow me home with my new car. Than I get free car washes for the life of this car. I'm in heaven. Thank you Jackie. More

Awful Pushy and desperate sales tactics. While we were discussing numbers and not arriving at a number we agreed on, our salesman, Rudy, told us he'd give u Pushy and desperate sales tactics. While we were discussing numbers and not arriving at a number we agreed on, our salesman, Rudy, told us he'd give us $20 of his own money each month if we'd accept the higher payment. Since we were clearly not agreeing, we told him we'd like to leave and he brought over another salesman who gave us the same information. During all of this, he had my keys and lisence so we couldn't leave. At this point, both of the salesmen were ignoring me and talking only to my husband. Once my husband stood up and flat out refused anything they were saying, we were given the keys and my lisence 3 hours after we arrived. Very unprofessional and rude. We went over to a different, slightly farther, Kia dealership and got the vehicle we wanted for the payment we could afford, while working with several very nice people. Do not do business with this place More

awesome I had great experience at World Kia Joliet today! I was able to myself a 2019 Kia Sportage! Thank you you guys so much! r I had great experience at World Kia Joliet today! I was able to myself a 2019 Kia Sportage! Thank you you guys so much! r More

Horrible This dealership does nothing but lie and make excuses for there employees. Stay away if you are in the market for a car. There strangely is once yo This dealership does nothing but lie and make excuses for there employees. Stay away if you are in the market for a car. There strangely is once you start questioning what they've told you they just stop communicating with you. Very poor business. Sam the finance. Ryan some other manager and DJ the salesman are scam artists. Buyer beware More

Awesome Dealer Took care of our automotive needs. Great job Patrick!! Looking forward to our next visit. Friendly staff no hidden surprises, great experience. Awesom Took care of our automotive needs. Great job Patrick!! Looking forward to our next visit. Friendly staff no hidden surprises, great experience. Awesome selection of cars. More

Do not believe these hucksters I have bought many cars in my life through many dealers. I have never experienced such a high pressure pitch that ended up in total lies on the part o I have bought many cars in my life through many dealers. I have never experienced such a high pressure pitch that ended up in total lies on the part of the sales manager. I would never go back to this dealership and regret having walked in to begin with. Went to buy a used car and was talked into looking at a new one but it was too high. They pulled every trick seen in the movies to talk me into going with the new one, but I told them clearly that it was not in the payment range I wanted. Finally they offered to pay the first year's car insurance and I asked for it in writing and asked what the limit was and was straight lied to. After six weeks they say they sent a check they promised after a week, only it is a third of what it should be. Do not be fooled by these crooks. More