
World Kia Joliet
Joliet, IL
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I bought my 2018 Kia Optima at this dealership in 2018 when my Kia Forte at the time had an engine issue that required a new engine. I traded that one in and got the Optima. Unfortunately here I am 4 yea when my Kia Forte at the time had an engine issue that required a new engine. I traded that one in and got the Optima. Unfortunately here I am 4 years later with an Optima that has an engine problem. A problem Kia is well aware of, but apparently not willing to rectify. The car is burning 3+ quarts of oil every 2000 or so miles. It also has a light engine ticking noise. I have gone through multiple oil consumption tests and they have confirmed an engine issue, but Kia has said an engine is not covered at this time because I am at 114,000 miles. So they basically said I need a new engine and I would have to pay for it if I wanted to get it now or I have to wait until an actual problem (heaven forbid an accident) happens to have the extended engine coverage kick in. I know all of this is not on the dealership, but the lies when purchasing the vehicle (lifetime oil changes purchased in order to cover engine issues that now DON'T cover the engine issues) on top of the complete runaround of working through the oil consumption test only to find out the results don't help me get my engine fixed/replaced in any way have made this quite a miserable experience. I won't be buying a Kia again again and I really pray others (I already know there are a lot) don't have to deal with this in the future. I can't say I have been more disappointed in any other consumer process I have gone through in the past. This is at the very top of the list. Kia has lost a longtime customer (3 cars). More
Always a pleasure working with World Kia, Josh Falcone( sales mgr.), Camille Wright(GM) and Paul Loeffel(sales) are nothing but wonderful, the entire staff including service are always professional, polit sales mgr.), Camille Wright(GM) and Paul Loeffel(sales) are nothing but wonderful, the entire staff including service are always professional, polite and courteous More
Angie Mac was very professional and welcoming and explained every detail about the car very well. Answered all our questions we had and made sure we were taking care of quick and easy. explained every detail about the car very well. Answered all our questions we had and made sure we were taking care of quick and easy. More
Easy to deal with honest, good people. Paul and Josh did an awesome job would definitely come back and refer all friends and family Paul and Josh did an awesome job would definitely come back and refer all friends and family More