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Group 1 Ford of Pensacola
Pensacola, FL
2,293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,293 reviews
January 31, 2026
Group1 Ford’s service department has always impressed me. From drop-off until pickup, the constant communication and updates keep the customer involved in the process. On this most recent experience with a r From drop-off until pickup, the constant communication and updates keep the customer involved in the process. On this most recent experience with a recommended vehicle service, I was beyond pleased with my service advisor, Sara! Choosing a Ford for my new vehicle purchase was based entirely on my knowledge of Ford’s service department (after a horrendous service experience with a previous Chrysler product) and I am grateful that people like Sara Reilly reinforce that decision as being the right one. More
by Jon D.
Employees Worked With
Sara Reilly
January 31, 2026
I cannot say enough good things about World Ford! They always come through for me. My service advisor Jacob is AMAZING! He dosent just go the extra mile he goes the extra 20 miles! He NEVER fai They always come through for me. My service advisor Jacob is AMAZING! He dosent just go the extra mile he goes the extra 20 miles! He NEVER fails me, which is why I always put my trust in him! Jacob, I don’t know what I would do without you! Thank you! More
by kellylstrickland
Employees Worked With
Jacob
January 30, 2026
Rico was very professional and did his best to help us find a vehicle yesterday after the first car we looked at was sold after we initially discussed its purchase find a vehicle yesterday after the first car we looked at was sold after we initially discussed its purchase More
by Joej7638
Employees Worked With
Rico Bernard
January 28, 2026
Had vehicle services done. My service advisor was Austin Sims he went over and beyond to take care of my vehicle. Very nice and kind. My service advisor was Austin Sims he went over and beyond to take care of my vehicle. Very nice and kind. More
by rhondamorgan
Employees Worked With
Austin Sims
January 26, 2026
I dropped off my vehicle at 11:30AM for a quick service oil change and tire rotation. I was extremely clear I needed my vehicle to be completed by 3:30PM at the latest to get my child from daycare. At 2:30 oil change and tire rotation. I was extremely clear I needed my vehicle to be completed by 3:30PM at the latest to get my child from daycare. At 2:30, I realized I hadn’t gotten the text I normally do so I followed up with the advisor, who just then realized they hadn’t even started my vehicle. To add insult to injury, they were supposed to do a 5-tire rotation on my Bronco, which I was very clear about several times during the initial work up. After they finally finished my vehicle after 4:30, I confirmed verbally that they did do it which I was told “yes for sure.” Unfortunately it was extremely obvious when I approached my vehicle my spare tire was still brand new. When I walked back in to inform them, the service manager did confirm the 5 tire rotation in fact did NOT happen and she attempted to blame it on me saying I needed to be clear that’s what I wanted, but I was adamant and mentioned it several times, and my advisor also showed her where he put it in the notes. More
by Brianna Gierz
Employees Worked With
Aiden and Brittany
