World Ford Pensacola

World Ford service is a very professional service department . Service was prompt and my service advisor Bryon kept up to date on my vehicles progress department . Service was prompt and my service advisor Bryon kept up to date on my vehicles progress More

Alan in the service department was a pleasure to work with. He went over my options and I never felt pressured into adding additional services. He gave me a rough estimate of how long service would take with. He went over my options and I never felt pressured into adding additional services. He gave me a rough estimate of how long service would take and that was met. I always have a great experience at World Ford Pensacola More

Excellent service, on time and very courteous. Alan Reynold was my service advisor and provided excellent service Alan Reynold was my service advisor and provided excellent service More

The dealership is very professional they had excellent customer service and communication and everyone was very friendly and helpful would recommend them to anyone customer service and communication and everyone was very friendly and helpful would recommend them to anyone More

THANK YOU BRYAN KITTERLING, for another 5-Star World Ford experience! I've been a loyal World Ford customer since 2013, and it's a pleasure to be so well taken care of every time I show up foe service. experience! I've been a loyal World Ford customer since 2013, and it's a pleasure to be so well taken care of every time I show up foe service. More

Excellent customer service. My vehicle was completed a lot sooner than I expected. Austin did an amazing job. My vehicle was completed a lot sooner than I expected. Austin did an amazing job. More

Thanks to Bryan Ketterling and excellent World Ford Service, my F-150 is ready for another round of adventures and road trips. As a loyal World Ford customer since 2013, I'm grateful for such a long ru Service, my F-150 is ready for another round of adventures and road trips. As a loyal World Ford customer since 2013, I'm grateful for such a long running record of good service and excellent customer care. And, I wanted to say 'Thank You' to the Service Advisor trainee I met today, Cap Peavey. I was impressed with your professional attitude, and I'm glad you're on the World Ford team I've come to rely on. More

My experience has been horrible they are not fixing my car correctly I need help car correctly I need help More

Waited 3. 5 hours for an oil change, still had to pay! They used all my Ford Points and gave me a slight discount for the delay, but apparently my time isn’t wo 5 hours for an oil change, still had to pay! They used all my Ford Points and gave me a slight discount for the delay, but apparently my time isn’t worth that much. My service rep went to lunch and I was told that someone else would monitor my vehicle, they apparently did not! When my rep returned an hour later my vehicle was still waiting for service! I was never cross or angry with the service rep. And yet my time was not valued. Also, I had asked for them to look at my Pro Power system which isn’t working, it was a surprise to the service rep and I was told they couldn’t do that type service on this event. Now I have to make another appointment . Why ask on the website if you’re not going to provide that service? Lastly, the rep almost required/begged for a five star review of his service, or he’d be in “trouble”, this is ridiculous! I do not think I’ll continue to use World Ford service once my warranty is complete. More

Bryan Fitterling was my service Advisor. He was so patient with me and answered all my questions. I thought also very knowledgeable. Thank you. Bryan. He was so patient with me and answered all my questions. I thought also very knowledgeable. Thank you. Bryan. More