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Group 1 Ford of Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.7
2,709 Reviews
Call Dealership (850) 476-9050
View Awards

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,709 reviews

November 13, 2026

Sarah Patty was the advisor checking us in and when picking up. She was very efficient and personable. More

by dcwentowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty, Sarah
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November 13, 2026

I wouldn’t recommend Coming here, I have more expensive problems now then when I dropped it off . And My Cars Check Engine Light is Still on so I basically Paid For more problems. More

by 850tritri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Shape
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November 13, 2026

Excellent communication and transparency. There were two recalls that needed to be completed and an electrical issue that was remedied by a battery replacement. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Johnson
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November 12, 2026

My service writer, Danny, was excellent. He was courteous and thorough and I felt he really cared about me and my Bronco @ More

by Mrs. Claus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANNY IN SERVICE
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Nov 14, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 12, 2026

Customer Service was the best I've had in a while. Top notch all around. Thank you 👍🏾 More

by Dewayne123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Barlow
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Nov 14, 2026 -

Group 1 Ford of Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Pensacola! Feel free to reach out to us if you need anything. Have a wonderful day.

November 12, 2026

Katrina was so professional, and really took the extra time to research my "recall" part. And, went the extra mile to make sure that I didn't have to pay for the part, or replacement. More

by teddybeartb65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina
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Nov 14, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2026

Scheduled service completed on time and professional customer service as well as future recommendations for car. More

by Amartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina Grayson
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Nov 14, 2026 -

Group 1 Ford of Pensacola responded

Hi Amartin, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2026

Just plain awful. Lack of internal communication is mind blowing. If I had any other choice for service I would take my car there. More

by Domobonelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of them
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Nov 14, 2026 -

Group 1 Ford of Pensacola responded

I’m sorry for the frustration you experienced during your service visit. You should be able to count on our team to communicate clearly, coordinate your service, and keep you informed. Your feedback indicates we fell short, and I take that seriously. As the Service Director, I would appreciate the opportunity to speak with you directly, review what happened, and address your concerns. Please contact the dealership and ask to speak with me directly . Thank you for bringing this to my attention. Justin Murphy Service Director - Group 1 Ford of Pensacola justinmurphy@group1auto.com

November 11, 2026

Unprofessional to the customer and towards colleagues within both sales buildings. Unprofessional in follow up of sale and warranty concerns. Service representative Sara was the only one to complete the More

by J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam
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Nov 14, 2026 -

Group 1 Ford of Pensacola responded

I’m sorry for the frustration you experienced with our team and the follow-up on your purchase and warranty concerns. You should feel supported throughout your purchase and afterward. We’d appreciate the opportunity to understand what remains unresolved and work toward a resolution. Jeff Beard General Manager Group 1 Ford Pensacola jbeard@group1auto.com

November 11, 2026

Excellent experience today servicing my 1016 F-150. From checking-in to check-out, it couldn’t have gone any smoother and the folks at Group 1 could not have been more friendly, courteous or helpful. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey, my Service Advisor
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Nov 12, 2026 -

Group 1 Ford of Pensacola responded

Hello Jon, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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