Group 1 Ford of Pensacola

They are very nice and friendly. Made sure I was staked care of as soon as I got there with my car Made sure I was staked care of as soon as I got there with my car More

I cannot say enough good things about World Ford! They always come through for me. My service advisor Jacob is AMAZING! He dosent just go the extra mile he goes the extra 20 miles! He NEVER fai They always come through for me. My service advisor Jacob is AMAZING! He dosent just go the extra mile he goes the extra 20 miles! He NEVER fails me, which is why I always put my trust in him! Jacob, I don’t know what I would do without you! Thank you! More

⭐️⭐️⭐️⭐️⭐️ Outstanding Service & Communication – Highly Recommend! I couldn’t be more satisfied with the service I received for my truck repairs. From start to finish, the customer service was excellent, Recommend! I couldn’t be more satisfied with the service I received for my truck repairs. From start to finish, the customer service was excellent, and the communication from Jerry Danny McWaters truly made the experience stress-free. Jerry was professional, knowledgeable, and very easy to talk to. He took the time to explain everything clearly, answered all of my questions, and kept me consistently updated throughout the entire repair process. I never once felt left in the dark. Jerry made sure I understood what repairs were needed, why they were necessary, and what to expect with timing and costs. Any updates or changes were communicated promptly, which gave me complete confidence that my truck was in good hands. That level of communication and honesty is rare and very much appreciated. The repairs were completed efficiently and done right, and my truck is running great. You can tell this shop truly values quality work and customer satisfaction. Because of the excellent service and outstanding communication from Jerry Danny McWaters, I will definitely be returning for future maintenance and will be recommending this place to friends and family. Thank you for providing such a positive and professional experience! More

Group1 Ford’s service department has always impressed me. From drop-off until pickup, the constant communication and updates keep the customer involved in the process. On this most recent experience with a r From drop-off until pickup, the constant communication and updates keep the customer involved in the process. On this most recent experience with a recommended vehicle service, I was beyond pleased with my service advisor, Sara! Choosing a Ford for my new vehicle purchase was based entirely on my knowledge of Ford’s service department (after a horrendous service experience with a previous Chrysler product) and I am grateful that people like Sara Reilly reinforce that decision as being the right one. More

I have never had a bad experience with the dealership. Fast service and good customer service Fast service and good customer service More

Thank you for your service! I really love the car and hope to someday get another I really love the car and hope to someday get another More

Our salesmen Stephen Rone was very Knowledgeable on Ford Products. And the rest of the staff were very friendly. The purchase of our new vehicle went very smoothly start to finish. Ford Products. And the rest of the staff were very friendly. The purchase of our new vehicle went very smoothly start to finish. More

Rico was very professional and did his best to help us find a vehicle yesterday after the first car we looked at was sold after we initially discussed its purchase find a vehicle yesterday after the first car we looked at was sold after we initially discussed its purchase More

Chris was very helpful and courteous to our needs. He made it a pleasure to service my car. Area was very comfortable. Thank you. He made it a pleasure to service my car. Area was very comfortable. Thank you. More