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Group 1 Ford of Pensacola
Pensacola, FL
2,404 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 08, 2026
I was cheerily told I could anticipate a one hour wait in the waiting room. Five hours later I was told my ford transit was green and ready for the road. As I drove away, a big truck next to me competed with the waiting room. Five hours later I was told my ford transit was green and ready for the road. As I drove away, a big truck next to me competed with my van for noise as I am wondering is that noise from my vehicle and what fumes am I breathing in. My elderly dogs waiting at home came first, it took another trip back and a AI search "what could noise and fumes be after a service visit" to open my own hood at World Ford Pensacola to say my airhose to the disassembled air filther is detached! Why am I finding this and what else has been missed. So a mechanic either had a bad day, was focused on lunch or had a personal issue but beyond a reattached and assembled hose, I was offered not compensation for a 1 hour to then from and the gas it took. You asked what happened, it was no picnic. I have found the bare minimum and this is it. More
by 75tallies-rallies
Employees Worked With
Austin
April 07, 2026
Thanks so much for your help I'm truly touch by your kindness, your generosity means the world to me,thank you for being such amazing dealerships, I truly appreciate your service advisor Sara Reilly kindness, your generosity means the world to me,thank you for being such amazing dealerships, I truly appreciate your service advisor Sara Reilly More
by rayw9344
Employees Worked With
Service Dept.
April 06, 2026
The service department does a great job communicating status updates while waiting in the customer lounge. I was blown away when I received a personal video message from the tech who was working on my ve status updates while waiting in the customer lounge. I was blown away when I received a personal video message from the tech who was working on my vehicle. Really cool! More
by Ford Guy
Employees Worked With
New Guy
April 06, 2026
Excellent service, excellent price on replacement tires , Service representative provided excellent information and was very friendly Service representative provided excellent information and was very friendly More
by Al
Employees Worked With
Judy Lachance in Service, Sam Monarch, Jim Knudsen, Dean Allerheiligen, Marco Barlow, pbuch Admin, Chris Jones, James Collette, Sonic Fonacier
April 05, 2026
Communication is poor would take 2 to3 day get a response why do you need approval for warranty work and you held my truck for 2 weeks to fix a window issue and a panel with no loaner car opti response why do you need approval for warranty work and you held my truck for 2 weeks to fix a window issue and a panel with no loaner car option I could not have my truck until parts came in because that would take it out of line most people don't have the ability to barrow a car or get a ride to work for 2 weeks very poor customer service More
by poolguy.db
Employees Worked With
Service
April 02, 2026
Group 1 Ford of Pensacola did a Great job repairing my vehicle. Judy the service advisor, communicated with me throughout the service repair process. vehicle. Judy the service advisor, communicated with me throughout the service repair process. More
by mjschultz26
Employees Worked With
Judy Beckham
