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Group 1 Ford of Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.7
2,617 Reviews
Call Dealership (850) 476-9050
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6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,617 reviews

September 05, 2026

Sara and Montana were amazing. . Sara checked me in for service on my truck while Montana was with another client. Montana kept me informed as to the status of my vehicle. Both we More

by mscheffsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara, Montana
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September 04, 2026

First time visiting this Ford dealership. Very impressive overall operation and positive experience. Will use them again More

by jwhitehe16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katrina
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September 04, 2026

Sean is a great service advisor at group 1 Ford of Pensacola . He kept me informed throughout the entire repair of my vehicle. Sean, along with the mechanic, got my F250 going again. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Currin
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September 04, 2026

Good communication about the car's needs and the technician's progress. The pricing was not cheap, but I guess you get what you pay for. More

by kepmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Johnson, Service
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September 03, 2026

Sara took care of us with courtesy, whole thing was effortless. We'll be back. More

by Madquilter199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Print
Sep 04, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 03, 2026

Took vehicle in and performed maintenance service in a timely manner. Friendly customer service representative More

by Tdnoles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny in the service department
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Sep 04, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2026

Made an appointment and dropped off my F150 ! They offered an Uber to take me where I needed to go. Work was done in a timely manner! Well pleased! More

by Marc1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Can't remember his name!
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Sep 04, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2026

I have purchased 3 vehicles from World Ford of Pensacola, FL and have been pleased with my choices. Everyone I've had contact with is great. Definitely recommend More

by trilandaroberts72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Reilly
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Sep 03, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

September 02, 2026

They were very efficient from the drop off time to completion of the service and handling the recall. More

by keithl0675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana, service advisor
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Sep 03, 2026 -

Group 1 Ford of Pensacola responded

Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 02, 2026

Service Advisor indicated that battery was not taking a full charge. I was very disappointed to learn they would have to keep the truck “several days” to diagnose. This has been an ongoing problem since More

by Bhe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall all involved. It’s been in 4 times in the past 15 months.
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Sep 04, 2026 -

Group 1 Ford of Pensacola responded

We are truly sorry to hear about your recent visit. It is very frustrating to be without a vehicle while being worked on. A battery drain requires a vehicle to be load tested for hours and even days depending on the amp draw. We would like the opportunity to address the issue if you wouldn't mind reaching out to our management team directly. Thank you Justin Murphy Service Director Group 1 Ford of Pensacola p-850 266-2168

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