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Group 1 Ford of Pensacola
Pensacola, FL
2,165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,165 reviews
November 22, 2025
Arrived at 10:07am for a 10:15 appointment for a simple oil/filter change, told staff I was going to wait in the lobby until it’s done, and finally got my vehicle back at 2pm. I texted my rep at 12:18pm wi oil/filter change, told staff I was going to wait in the lobby until it’s done, and finally got my vehicle back at 2pm. I texted my rep at 12:18pm with no response. I went back into the shop to check on the status and they said the oil change hadn’t started yet. I went back again an hour later and still nothing. I asked them to just bring me my vehicle, and it never showed up, Then they said they started the oil change and I finally received the truck just before 2pm. No one seemed to know what was going on, and it shouldn’t take almost 4hrs to do an oil change with an appointment. My rep apologized for the delay & stated there would be a discount but there wasn’t. I still paid over $70 on a $59 oil change quote. To make anyone wait for almost 4hrs for this and charge them at all, when it’s a scheduled appointment, didn’t seem right. More
by Cory
Employees Worked With
Ayden
November 21, 2025
I recently had an oil/filter change, tire rotation and balance performed at World Ford of Pensacola. The appointment scheduling through the Ford Pass App was easy to use. Check-in process was smooth balance performed at World Ford of Pensacola. The appointment scheduling through the Ford Pass App was easy to use. Check-in process was smooth, I utilized their very nice and large customer service lounge while they service my car. The service advisor Tim was professional and took the time to go through the repair services performed. I highly recommend World Ford of Pensacola! More
by mjschultz26
Employees Worked With
Tim - service advisor
November 18, 2025
Maintenance visit for my 2024 f-150 Saturday. It was a great experience. Jacob ensured everything was taken care of and truck was ready to roll on time. It was a great experience. Jacob ensured everything was taken care of and truck was ready to roll on time. More
by moosiesdad
Employees Worked With
Jacob from service
November 16, 2025
Did on line appointment for 2023 platinum oil change for $59.95..After 2.5 hrs and $107.00 bill, not happy not returning…10 min oil changes are all over town.. $59.95..After 2.5 hrs and $107.00 bill, not happy not returning…10 min oil changes are all over town.. More
by Fourfloridarobars
Employees Worked With
Sims
November 15, 2025
Fast and reliable service. My service provider, Ellen, was informative and a pleasure to deal with. Look forward to my next experience! My service provider, Ellen, was informative and a pleasure to deal with. Look forward to my next experience! More
by Smitty
Employees Worked With
Ellen
November 14, 2025
Compliments and Complaints Compliments: Brandon Roberts is still my #1 GO-TO for guidance at 1 Ford. Brian Fetterling has moved up to become my preferred Service Advisor. Christopher, Tristan Roberts is still my #1 GO-TO for guidance at 1 Ford. Brian Fetterling has moved up to become my preferred Service Advisor. Christopher, Tristan, and Montana McDonald are the most recent 1 Ford employees in your Service Department that garnered my appreciation yesterday. Christopher and your newest 1 Ford Trainee, Tristan met me upon arrival for my scheduled service appointment. What I particularly enjoyed about Christopher and Tristan both was their positive attitudes, friendly demeanors, and our humorous banter as they checked me in for service and laid out all the word-salad disclaimers, expectations, and your required list of inclusive explanations that convert a simple oil change into legalized multipage smallprint contract. In simple terms, Christopher is to be commended as the trainer on hand, while I thoroughly enjoyed a rather entertaining exchange with Tristan as they gathered needed information and processed my truck for service. This turned out to be an oil change with a bit of comic relief, and I sincerely appreciate the mix of humor and professionalism. Next on my list to be complimented is Montana McDonald. As Christopher and Tristan left for lunch, Montana stepped up to guide me through and process payment as service was completed. Thorough, attentive, and impressively professional, Montana earned high praise for being what I consider an exemplary Service Advisor. Complaint: One of these days, maybe sooner than later, I'll seriously question why a simple and well advertised $59.99 oil change scheduled online always ends up costing me between $90 and $130. AND I'm still stinging from a damnable charge of $124 for Ford lugnuts a year or so ago. I'm thinking that my customer loyalty after 12 years with World Ford may be better spent elsewhere. No major newsworthy complaints, but a commitment of loyalty only serving one side isn't a sensible arrangement. A new F-150 is definitely in my future, but the dealer I choose is now a question. More
by Silverback Chief
Employees Worked With
Brandon Roberts, Brian Fetterling, Christopher, Tristan, Montana McDonald
November 14, 2025
Easy to schedule services and you’re kept informed on the progress of scheduled work. All staff are extremely friendly and informative about any questions and a work performed. progress of scheduled work. All staff are extremely friendly and informative about any questions and a work performed. More
by barnettklyn1801
Employees Worked With
Christopher S
