World Ford Pensacola

Excellent Sales and Service friendly and professional staff nice customer waiting area and good coffee and hot chocolate plus water. staff nice customer waiting area and good coffee and hot chocolate plus water. More

I delayed getting my car repaired for months because I didn’t want to go to the dealership. What a mistake. The process was efficient and professional. Great customer service. didn’t want to go to the dealership. What a mistake. The process was efficient and professional. Great customer service. More

Had a no pressure experience while purchasing my new vehicle. Dealt with Aaron Babb with the sale, and he made sure to answer all of my questions and made the process much more enjoyable than expected. vehicle. Dealt with Aaron Babb with the sale, and he made sure to answer all of my questions and made the process much more enjoyable than expected. He is a great asset for the dealership and his experience shines through with how he conducts business and makes the customer feel comfortable, and not overwhelmed. I would recommend him to my friends and family for a future experience. More

Our sales rep Austin was very informative, helpful and friendly. He was great with explaining the process of buying and showing us the features on the vehicle we purchased. The overall customer service wa friendly. He was great with explaining the process of buying and showing us the features on the vehicle we purchased. The overall customer service was excellent. More

I recently purchased a used vehicle from another dealership and wanted to bring it to Ford certified technicians for an evaluation. There were a few concerning elements to the evaluation which my a dealership and wanted to bring it to Ford certified technicians for an evaluation. There were a few concerning elements to the evaluation which my advisor clearly communicated. The full video of the inspection while the technician talked through what he was seeing and doing was greatly appreciated. I feel like I am informed, and that I was also listened to as no one at any time tried to force any services. I appreciate the professionalism and the communication More

Very friendly and extremely informative. Salesman broke down every number in extreme detail and was very helpful Salesman broke down every number in extreme detail and was very helpful More

After a snowstorm kept us home bound for a week, we were excited to get out. Had to call AAA to get going and checked in at our local dealer where Ellen’s amazing help got us back on our planned outing. S excited to get out. Had to call AAA to get going and checked in at our local dealer where Ellen’s amazing help got us back on our planned outing. Sometimes it’s more than a battery or tire, it’s relief from staring at snow & ice, in Florida! More

Ellen at the service center was extraordinary. Five star all the way. Wait time to diagnose the issue was deplorable. Pandemic is over and you need to manage the service department better. Somethi Five star all the way. Wait time to diagnose the issue was deplorable. Pandemic is over and you need to manage the service department better. Something to think about the next time I am in the market for a new vehicle. Sorry. More

Very friendly service advisor. Work done in a timely manner. If you live in Pensacola this is a great place to have your car serviced. Work done in a timely manner. If you live in Pensacola this is a great place to have your car serviced. More