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Group 1 Ford of Pensacola

Pensacola, FL

4.7
2,637 Reviews

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,637 reviews

September 18, 2026

Quick professional service for an oil change, no hassle, no fuss, all good, no bad More

by DANCRAGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
September 17, 2026

Our experience with this dealer ship was awesome ! Arron was very helpful he made sure we had the best experience from his hospitality to working out deals. Ask for Arron he’s the best More

by kelvinscott474
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Babb
Sep 18, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. If you have any further questions, please give us a call. We're always happy to help!

September 16, 2026

Very happy with the service here. This is the second vehicle we have purchased from World Ford and will definitely buy again. More

by Josephcrhyner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rico Bernard
Sep 18, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are so happy to read such a great review about Group 1 Ford of Pensacola! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2026

Every employee we dealt with—especially our sales rep, Dalton—was thoroughly professional and incredibly friendly. The entire car-buying experience was fast, smooth, and completely free of pushy sales tac More

by richard.fendrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonic Fonacier, Dalton Weihrauch
Sep 18, 2026 -

Group 1 Ford of Pensacola responded

Richard, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 16, 2026

The service visit was not encouraging. There is too much detail to cover in a feedback conversation - but I will be very careful about having my truck serviced here in the future. More

by Sam_goffena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 18, 2026 -

Group 1 Ford of Pensacola responded

Sam, thank you for taking the time to share your feedback. We’re disappointed to hear that your recent service visit did not meet your expectations, particularly regarding communication and the overall experience. We take concerns like this seriously and would appreciate the opportunity to better understand what occurred. Please contact our service management team at Group 1 Ford of Pensacola so we can review the details of your visit and work toward addressing your concerns. Justin Murphy Service Director - Group 1 Ford of Pensacola justinmurphy@group1auto.com

September 16, 2026

I really like Group 1 Ford’s service department. Everything seems to move quickly and the staff are a pleasure to work with. More

by Shawnsrc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service lane
Sep 18, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are so happy to read such a great review about Group 1 Ford of Pensacola! Feel free to reach out to us if you need anything. Have a wonderful day.

September 15, 2026

Was easy to make reservation for oil change all went good my advisor was nice . .will be back More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana
Sep 18, 2026 -

Group 1 Ford of Pensacola responded

Hi Dave, we are so happy to read such a great review about Group 1 Ford of Pensacola! Feel free to reach out to us if you need anything. Have a wonderful day.

September 14, 2026

The service was very good The service Advisor Katrina provided excellent service she is a very nice person thank you good job More

by salterdarnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jones
Sep 18, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2026

The person I worked with to get my car checked in was great. The only issue I had is when the mechanic looked at my car and said that I needed break fulid and it needed to be done because it was dark. I More

by tferrara485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure what his name was
Sep 15, 2026 -

Group 1 Ford of Pensacola responded

Thank you for your feedback. We’re glad to hear your check-in experience and communication were positive, but we’re sorry the brake fluid recommendation left you questioning our inspection process. Brake fluid recommendations are not always based on fluid color alone; condition can also be determined by moisture content, testing results, and manufacturer-recommended maintenance intervals. That said, we never want a customer to feel that a service was recommended unnecessarily. We would be happy to review the technician’s inspection findings with you and explain exactly why the recommendation was made. We appreciate you bringing this to our attention and the opportunity to address your concern. Justin Murphy Service Director - Group 1 Ford of Pensacola justinmurphy@group1auto.com

September 12, 2026

Montana was very professional, and kept us up to date and informed of the progress on our vehicle. We look forward to working with her in the future. More

by John White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana, service representative.
Sep 14, 2026 -

Group 1 Ford of Pensacola responded

Hello John, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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