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Group 1 Ford of Pensacola
Pensacola, FL
2,564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 22, 2026
Group one ford was very accommodating, and also they had great customer service quick service and also the grounds were clean! great customer service quick service and also the grounds were clean! More
by Landon
Employees Worked With
Jim Knudsen, Dean Allerheiligen, Chris Jones, James Collette
July 20, 2026
The service department is well organized and clean. Technicians are polite and knowledgeable. The lounge area is clean and comfortable with vending machines and television. Technicians are polite and knowledgeable. The lounge area is clean and comfortable with vending machines and television. More
by Valentine8997
Employees Worked With
Service technician
July 19, 2026
My vehicle popped up with an engine alertand these folks did their best to diagnose it, but the errors did not show up when they took their diagnosis so they couldn’t see what the errors were. They did not did their best to diagnose it, but the errors did not show up when they took their diagnosis so they couldn’t see what the errors were. They did not charge me for what they looked at. So very appreciative of this fact. If the engine light comes on again, they will be the first to see it this time . Thank you for all your cooperation and positive attitudes. More
by Foaday
Employees Worked With
Sara in service was great help with a great attitude !
July 18, 2026
I took my car in for a recall that was supposed to take four or five hours. It was there for four days and no one would talk to me about it. I called several times and nobody answered the phone and nobody four or five hours. It was there for four days and no one would talk to me about it. I called several times and nobody answered the phone and nobody called me back. Horrible customer service I would definitely not buy a car there. More
by Frustrated
Employees Worked With
Noah
July 17, 2026
Walked in off the street, no appointment, needed new battery, excellent Customer Service, great waiting room. In and out in less than hour. battery, excellent Customer Service, great waiting room. In and out in less than hour. More
by cherie
Employees Worked With
Service Department Sarah (?) Female
July 16, 2026
Rico is a great salesperson! ! We knew what vehicle we wanted and he got us in and out quickly! We didn’t have to spend the whole day at the dealership! ! We knew what vehicle we wanted and he got us in and out quickly! We didn’t have to spend the whole day at the dealership! More
by Kim
Employees Worked With
Rico Bernard
July 16, 2026
Avoid this service department. I brought my vehicle to Group 1 Ford in Pensacola for a manufacturer recall repair. The radio was fully functional when I dropped it off. When I pick I brought my vehicle to Group 1 Ford in Pensacola for a manufacturer recall repair. The radio was fully functional when I dropped it off. When I picked it up, the radio no longer worked at all. I spoke with Danny and Jacob in the service department about the damage, and instead of taking any accountability, I was told there was no way to prove they caused it and that I’d just have to deal with it. No offer to investigate, no offer to help, nothing. Just flat denial and a shrug. If your car goes in working and comes out broken, don’t expect this team to stand behind their work. I’ve now had to escalate to Ford corporate, file a complaint with the Florida Attorney General’s office and involve my attorney because this dealership refuses to take responsibility for damage they caused during service. Do yourself a favor and take your vehicle somewhere else. More
by RalphLaw
Employees Worked With
Jacob, Danny, Ben
