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Group 1 Ford of Pensacola
Pensacola, FL
2,551 Reviews
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July 11, 2026
Special shout out to Sara Reilly. Next to Jacob she’s the best she is a hard worker and she spoke to me in a manner I could understand when speaking about my Bronco. Also, when she to Next to Jacob she’s the best she is a hard worker and she spoke to me in a manner I could understand when speaking about my Bronco. Also, when she told me something was going to be done and the time frame it was accurate as can be. Again awesome job both by the dealer and by Sara. Thank you Ross Mitchell Blue Bronco More
by rnoelm1
Employees Worked With
Sara Reilly
July 11, 2026
Disappointed Experience – Group 1 Ford of Pensacola I rarely leave reviews, but I believe other buyers deserve to know about my experience. I drove approximately two hours to view a GMC Sierra 2500HD De rarely leave reviews, but I believe other buyers deserve to know about my experience. I drove approximately two hours to view a GMC Sierra 2500HD Denali Ultimate- 47,512 miles VIN: 1GT49XEY4RF391324 After spending considerable time communicating with both the salesperson Stephen Rone and the Used Car Manager Chris. Before making the trip, I specifically requested-more than once that the truck be thoroughly detailed and presented in its best possible condition. I was assured that it would be. Unfortunately, when I arrived, it was immediately apparent that the truck had not been prepared as promised. The truck still had white detailing compound throughout the door trim, wheel well trim, bed trim, and other exterior areas. The leather seats had noticeable marks, the floor mats were worn, dry, and stiff, and the overall presentation was disappointing. During the test drive, I also noticed knocking and roughness that raised additional concerns about the vehicle. What made the experience even more frustrating was hearing discussion about the cost of having the truck fully detailed before my visit. As a customer, that was difficult to understand. When a dealership schedules an appointment with someone traveling hours to potentially make a major purchase, the vehicle should already be cleaned, inspected, and presented at its absolute best. That should be part of the standard customer experience-not something viewed as an unnecessary expense. The videos I received before arriving also did not accurately reflect the truck's condition in person. While I understand that used vehicles will have normal wear, there is a difference between normal wear and failing to properly prepare a vehicle for a serious buyer. My disappointment wasn't simply about the truck; it was about the overall experience. I invested my time to make the trip because I was genuinely interested in purchasing the vehicle. Instead, I left feeling that my time and effort were not respected. I ultimately chose to take my business elsewhere. I hope this feedback encourages better preparation, better communication, and greater attention to detail for future customers especially those traveling long distances. More
by Michele22.williams
Employees Worked With
Stephen Rone, Chris Jones
July 10, 2026
Outstanding service from this dealer! Danny McWatters was my Service Advisor for the actual work. Service Advisor Sara Reilly, took care of the final billing for a promotional oil change Danny McWatters was my Service Advisor for the actual work. Service Advisor Sara Reilly, took care of the final billing for a promotional oil change and general inspection offer for my F-150, plus checking an air bag warning message. It turned out that a connector for the airbag wiring had come loose and it was was a simple matter of just reconnecting it. Everything was professionally taken care of and the promo cost was honored without additional cost. Service Advisor Sara Reilly, caught an oversight on my part concerning my remaining rewards points. Luckily, my remaining points covered the whole cost of the service! Very impressed with Sara catching that and Danny, who took care of the actual service! Both Advisors were friendly and professional. Last but not least, the older gentleman that works in Parts does a great job as well. I had ordered a part that came in later that day and I dealt with him when I picked it up. He is always kind, attentive and helpful. More
by john.d73
Employees Worked With
Danny McWatters, Sara Reilly
July 02, 2026
I have worked on my own cars and taken them for repairs from Florida to California for the last 51 years. Today concluded the worst repair attempt in my life. I keep a well preserved 2000 Excursion in Pen from Florida to California for the last 51 years. Today concluded the worst repair attempt in my life. I keep a well preserved 2000 Excursion in Pensacola to carry my family for beach trips. Last April in noticed a minor exhaust leak and a latch on the tailgate stopped working. I went by the dealership to make an appointment for repair to be done beginning at 8:30 Monday morning June the 29th. When I made the appointment Ford informed me they could no longer get the latch part. I ordered my own and dropped it off with the vehicle at the appointment time. I was immediately informed the shop was “backed up” and it would be at last 1, maybe 2 before my car would be looked at! Apparently 3 months advanced appointment was not sufficient time to be ready to repair my vehicle. After 2 days a video inspection of my vehicle was sent verifying my brakes were good, but my license plate lights were out and one of the top center brake lights were burned out. Repair estimate was $300 for the 3 lights. The service agent texted that a visual inspection of my 250k engine had evidence of an “internal head gasket leaks, an exhaust leak. The offer repair was to remove the engine, replace the head and exhausted gaskets which would also require a new timing set up. I asked if any compression tests were performed or if the oil was checked for coolant. The answer was no, and she was mistaken about the head gasket leaks, that it was not internal but outside. EST for repair of the “Leaks” was $8,500 ! I was finally provided a video showing a little moisture around a head gasket which the tech said he didn’t know if it was oil or antifreeze. He also showed the location of an exhaust leak on the end of one exhaust manifold. No explanation as to what it would cost to replace the exhaust gasket! The reason it was taken there. I paid over $700 for worthless diagnostics and a rear latch replacement that I had to buy the part for. I will be posting this warning to consumers to every site I can locate. Don’t take a push cart to this dealer. More
by Tribbletn
Employees Worked With
Service
