World Car Nissan Hyundai North

Best ever experience buying a car!!! Andy Tisei, a salesman@ World Car Nissan Hyundai, is a person to ask for by name!!! He's soooo patient and NEVER pressures you. He asks what you need, Andy Tisei, a salesman@ World Car Nissan Hyundai, is a person to ask for by name!!! He's soooo patient and NEVER pressures you. He asks what you need, what you can afford and he finds the right car. I recently bought a used car on Memorial Day and Andy spent 7 hours plus with me making sure I was in the right car at the right price!!! I love this guy and I love World Car Nissan!!! More

Manager sales person The first sales person was very helpful and nice. She was super understanding and seemed genuinely interested in what I had to say. We test drove a ca The first sales person was very helpful and nice. She was super understanding and seemed genuinely interested in what I had to say. We test drove a car, and although the car interior was extremely dirty it drove very nicely. She then turned us to her manager/ financial person. He was extremely pushy and rude! I went in wanting to test drive a Sentra waited for 4 hrs to test drive 1 car. Not a Sentra! When asked if I was ready to purchase, I answered not yet I’m gonna test drive a Sentra with Gun dealership. His reply was well how much are they offering their car. I replied $8,400 with 94,000 miles, keep in mind your Sentra was $8,700 with 106,000. He replied with a Snarky comment about it only being a couple miles more and was still pushing the (dirty) sonata, not even offering the Sentra!!! I ended up purchasing the vehicle from Gun. Thanks More

Getting the sale is more Important than the customer! Last Saturday, I purchased a 2017 Nissan Rogue from the Hyundai Used Car dealership (World Car Nissan Hyundai North in San Antonio, TX). It had 8163 m Last Saturday, I purchased a 2017 Nissan Rogue from the Hyundai Used Car dealership (World Car Nissan Hyundai North in San Antonio, TX). It had 8163 miles on it and 1 owner. The sales rep, Akeem Mercer, did a perfectly fine job and the process itself is not necessarily the issue, although I walked in with an approval of 3.79% and they assured me they could match that interest rate. When I got to the finance side of the house, the interest rate jumped to 3.94%. I could have sat there another hour or 2 to get my percentage rate but I was willing to overlook the "mistake". My issue has to do with the service after the sale. When I had the car delivered and the keys handed over to me (Intelligent keys), I realized there was only 1 set. Recognizing that should the battery die or we lose this set, my wife could be stranded with no way to get the car going, I immediately reached out to the rep via text who stated he would look for a 2nd set. He later replied that there was no other set and he could "order one for me for a couple hundred". I was shocked at this point. Why was this becoming my problem? I then looked in the glove box for what to do if we did have a non-functional set of keys and there was no Owners Manual. The following Monday, I got an email from the store Sale Manager: "As a manager here at World Car Hyundai North I wanted to make sure your expectations have been met. Has my team answered all of your questions? Is there anything you are still looking for? Please let me know. I am here if you need anything. John Virkus World Car Hyundai mobile:XXX-XXX-XXXX Sales Manager" I responded with all of the issues I stated above, expecting to get resolution for my problems. I did not hear back from him that day so sent a 2nd email asking if he really wanted to know about my experience - he responded he truly did so I resent my original message. I still did not hear back from him so I called him Wednesday morning to inquire as to what he was going to do and he said he would call back. He did call a few hours later and said he had a Manual for me but could not get me a 2nd set of keys. He stated it was not unusual for a used car not to have a second key for the vehicle and my only resolution would be to buy it. At this point, I was beside myself because this was NOT my issue. The fact that they did not get the 2nd key from the original owner was and should not be my problem and they should replace it at no cost. I went on to explain that had this been brought up during the negotiation of the sale, I would have either asked them to drop the price to the amount i would have to buy the 2nd set for or I would not have signed the "As Is" paperwork. In other words, I was never given a chance to know that this 2nd key was missing so how could I have been able to negotiate properly. I feel as if I have been misled by not having this conversation. Not to mention that when I buy that 2nd set of keys, I am paying MSRP whereas they could most likely get it at cost which would be significantly less. Earlier today (Friday) I went to the dealership to get the book but the one they had for me was for a Rogue Sport. I told them I had a Rogue and not a Sport that same manager came out and said it was the same book and that depending on when it 2017 it was, they had gone to an "online version of the Owners Manual". I told him I wanted the correct one and we once again went down the replacement key path. After he tried to explain again about the key and I restated my point, I went to the Nissan dealership in an effort to get an Owners Manual myself and to ask if it was true about the "online version". It was not true so now he had lied in an effort to get me "resolved". I then took up the issue of the key. Long story short, the local Nissan sales rep tried to help, going back and forth with his management and finally informed me the GM from the Hyundai shop was coming over to discuss this with me. Who did it turn out to be? The same Sales Manager. We went thru everything again and he finally said "I will get you a replacement manual but I WILL NOT get you a second key" - just as adamant as it is written. This dealership is only concerned with the immediate sale with no care of the service after the sale. Once they had my money, they were no longer interested in my situation that they had technically created. Had I known that this was going to occur, I promise you I would have walked out of the store because I would have known then that this was how they treat their customers. I will make sure none of my friends go to this location. I will be putting this on my Facebook in a public post so everyone that reads it is aware of their lack of integrity and the desire to do the right and morally correct thing. I will also post this at my Twitter, Yelp and the stores Facebook account. This is now about the principle of how a vendor treats its customers after the sale is done. The reality is we are talking about less than $100 at their cost. Even if I DO have to pay for a 2nd key, I promise not to purchase from World Car Nissan Hyundai North. More

Excellent service from Bill Bill Stratton took good care of us as he always does. this is the 5th car we have purchased from him and he has always been ready to help us. no gam Bill Stratton took good care of us as he always does. this is the 5th car we have purchased from him and he has always been ready to help us. no games. More

No nonsense, very efficient process Did initial research online and had a fair idea what I was looking for. I went in and briefed the sales agent who took my input and quickly honed in o Did initial research online and had a fair idea what I was looking for. I went in and briefed the sales agent who took my input and quickly honed in on the vehicle I had in mind. Overall the process was very smooth and the sales agent listened and attended to my needs without being pushy. More

Awesome salesman and management team My salesman was very patient with us. Very helpful, had everyone that could help, help us. From one military veteran to another I appreciate being tak My salesman was very patient with us. Very helpful, had everyone that could help, help us. From one military veteran to another I appreciate being taken care of from the moment I walked in to the moment I walked out by nothing but military veterans. My family will definitely go up there next time we need a vehicle More

Great Our salesman was Edward Lagunas and he was very helpful and informative. He took the time to answer my questions even when I asked them twice. Our salesman was Edward Lagunas and he was very helpful and informative. He took the time to answer my questions even when I asked them twice. More

Love My Truck! Purchased a Midnight Edition Nissan Frontier on May 21st. This is the second Frontier I've purchased from this organization. And I am so happy with Purchased a Midnight Edition Nissan Frontier on May 21st. This is the second Frontier I've purchased from this organization. And I am so happy with my purchase. Hector has been my go to guy from the beginning. I really appreciate him and World Car Nissan for making it happen. This place is awesome! Highly recommend them both to help you get into your next vehicle. More

A great experience! I went in looking for a specific Frontier and Laura Ann was able to find it for me and she helped me out with everything and gave me details about the I went in looking for a specific Frontier and Laura Ann was able to find it for me and she helped me out with everything and gave me details about the truck and changed my mind on getting a Tacoma. Definitely a great deal and amazing customer service. Thanks Laura! More