Woodmen Nissan

Buyer Beware! Be very careful in your dealings with Buyer Beware! Be very careful in your dealings with the used car sales people from Woodmen Nissan. They will say anything to sell a car, and then Buyer Beware! Be very careful in your dealings with the used car sales people from Woodmen Nissan. They will say anything to sell a car, and then once they have made the sale and you leave the dealership it's virtually impossible to get them to follow through on any of their promises. I bought a used truck from them and they promised to give me a “manager's discount” on a set of tires and to provide free oil changes for 1 year. After I purchased the truck and asked for the discounted price for a set of tires, they gave me a “discount” price that was over $100 more than I could purchase the same tires from a tire store, and they never bothered to send me the information and paperwork for the free oil changes. After trying repeatedly to get in touch with the sales person I finally contacted the general sales manager, Brock Wilson, who told me he would “make sure” to have the paperwork for the oil changes sent to me. Over two weeks now and still nothing. This dealership and its staff do not appear to value honesty, integrity, commitments or customer service. Unfortunately, it was only after I had these bad experiences that I checked the Better Business Bureau web site to discover that Woodmen Nissan has an “F” rating. I really wish I had checked their BBB rating earlier – I would never have set foot in their dealership, and certainly wouldn't have purchased a vehicle from them, if I had known of their extremely poor rating. While there may well be people who have a good experience at Woodmen, given the “F” rating with the BBB, is it worth the risk? There are plenty of other car dealerships in Colorado Springs – I'd recommend going to a reputable dealership with a good BBB rating. More

Horrible service: good I got my money back… bad this happened. Altima would not start. Called Woodman Nissan and service rep said, check if brake switch was loose and not extended, which would prevent happened. Altima would not start. Called Woodman Nissan and service rep said, check if brake switch was loose and not extended, which would prevent car from starting. I ensured switch was seated properly and pressed brake pedal down several times trying to reset it. Petal got harder to press down each consecutive time (turns out, this is normal as brake system becomes pressurized). Towed to Woodman Nissan who said problem with starting car was bad battery, and problem with brake pedal was brake booster locking brakes; $125 to test for problems, $175 for battery and installation, and $705 to replace brake booster. Woodman Nissan said they could smell the overheating, and feel the brakes dragging as they drove. Took my car to get a new battery elsewhere. Woodman said don’t drive too far without fixing brake booster as will wear out the brakes or worse. Drove around for a week and had no dragging brakes nor overheating smells. Called for a second opinion from South Colorado Springs Nissan who said the brake booster is what provides “power brakes”; if they fail, indication is the assist goes away and you just have to press down harder on the pedal to get your normal braking; no way can a failed brake booster grab or tighten up the brakes. He suggested I use a remote thermometer and gave me suggested temperatures. My temperatures were continually in the proper range. Took car back to Woodman Nissan and ask that they test drive this problem again. At end of day, they called and assured me they did test drive the car, and brake booster had to be replaced for $705. I declined and drove around for one month. Called the service rep and told him what happened and he said only he would tell the mechanic. Didn’t phase him that his suggested work would have wasted $705. Called the Service Manager who was aggressive and impatient and wouldn’t see the issue. Said he hasn’t had a problem in nine months; “really?” I asked… “read the online reviews for Woodman?” He doesn’t, he said. Even once pointed the problem at me, and implied I was wrong because the brake booster does not lock up brakes. I asked him to read the work order which said, "Customer informed problem with brake booster causing brakes to lock up--told not to drive far, approx $705 P&L to repair". Afterwards, loudly he asked me, just what do I want. Anyway, was getting ugly, but I got my $125 for the “inspection” of the problem back. More

Best New Car Purchase Experience Ever! Thank you to Best New Car Purchase Experience Ever! Thank you to everyone at Woodment Nissan for your professional curtosy and outstanding customer service. Aft Best New Car Purchase Experience Ever! Thank you to everyone at Woodment Nissan for your professional curtosy and outstanding customer service. After having a horrible experience just days prior at another dealership, it was very refreshing to be treated so well. Brad Campbell, New Car Sales Manager, helped us find the vehicle we wanted at another dealership and had it dilivered to their location. When the vehicle arrived, we noticed that it DID NOT have a hitch included, which was very important to us. Brad apologized and assured us that a hitch would be installed at our convenience. Can't give enough praise....GREAT JOB!! More

What a horrible experience. Fro m the first step into the dealership, and to the signing of the contract. While we were test driving the car the salesman did not know nothing about this vehicle, my 13 year o dealership, and to the signing of the contract. While we were test driving the car the salesman did not know nothing about this vehicle, my 13 year old son new more than he did. After we agreed on a price and color we did the paper work, I then found out they changed some numbers and added 6 more months to the contract without my knowing. Then when they brought the car to us, it was filthy: inside and out, in addition it already had 353 miles on it. More

I have been to many dealerships and I have to say that this is the best dealership hands down. The customer service here was outstanding. I didn't have to wait at all, my questions were answered and the b this is the best dealership hands down. The customer service here was outstanding. I didn't have to wait at all, my questions were answered and the best part there was no run around.This dealer truly gives top dollar for your trade I was in and out within a few hours. I did not have to wait all day to get a deal. . I would highly recommend this dealer to all my friends and family. More

My husband and I take all of our vehicles to Woodmen Nissan for service. We have always received great and timely service. If I ever havea problem they listen and try to resolve it quickly. My husband Nissan for service. We have always received great and timely service. If I ever havea problem they listen and try to resolve it quickly. My husband is deployed right now and the service staff makes any business that I have with them easy and managable for me. More

The place was empty and we had made an appointment to test drive the electric Nissan Leaf. The salesman we were suppose to meet was out and we just sat there while another salesman complained about his test drive the electric Nissan Leaf. The salesman we were suppose to meet was out and we just sat there while another salesman complained about his printer. Finally he went out to get the car but after a few minutes we gave up and left. Horrible customer service. Will likely buy an electric / hybrid in the next 6 months but they sure didn't seem like they wanted our business. More

Jacob Londhair was a great help when we needed to purchase a new car! He is very knowledgeable and patient. Jacob went out of his way to provide information and assistance during the entire process purchase a new car! He is very knowledgeable and patient. Jacob went out of his way to provide information and assistance during the entire process. I highly recommend talking with Jacob if you are thinking about getting a new car! I've bought cars from other dealers over the years and this was by far the most pleasant and enjoyable experience yet! There were no surprises as the deal closed. I have used Woodmen Nissan to service a Nissan car for ten years and have been very pleased with their excellent service! More

James Wilson is a great salesman as well as his coworkers Ken(salesman), and Harley(Finances). Although I did not get the car I really wanted I will enjoy my Mazda6 and had a good experience. I f coworkers Ken(salesman), and Harley(Finances). Although I did not get the car I really wanted I will enjoy my Mazda6 and had a good experience. I for sure will recommend Woodmen Nissan to all my friends and family as well as others. A few other employees there could use a little more friendly people skills. But overall cant complain, they are on the ball to see their customers happy. More

I have only had my vehicles serviced here, I have not dealt with the sales aspect. But everything has been satisfactory except with a small miscommunication between service technicians. I wanted to get a dealt with the sales aspect. But everything has been satisfactory except with a small miscommunication between service technicians. I wanted to get a tire repaired, but they tried and said that that the tire wan beyond repair so I would need a new one but they would not charge me for the attempted repair. At check out, they had the price for the attempted repair on the invoice. After finding the technician who had comped the repair attempt, the repair cost was dropped. But it was kind of a pain getting it all straightened out. It was a little over an hour of deliberation before the matter was settled. More