Woodhouse Buick GMC of Omaha - Service Center

Service experience Service writer Jeff Knoll was very helpful and professional as he always is. The car was serviced promptly and the mechanics did a fine job. The waiti Service writer Jeff Knoll was very helpful and professional as he always is. The car was serviced promptly and the mechanics did a fine job. The waiting area was very comfortable and friendly. More

Very helpful, knowledgeable They take the time to care for the customer. Very helpful and explain the issue with a fix. The same service person helps me all the time. They take the time to care for the customer. Very helpful and explain the issue with a fix. The same service person helps me all the time. More

Oil change and tire rotation I was extremely satisfied with the service performed. My oil change was done but the tire rotation did not occur as I was informed that my tires are g I was extremely satisfied with the service performed. My oil change was done but the tire rotation did not occur as I was informed that my tires are getting close to recommended replacement. We were not ready for that today so we opted to do it on our next visit or coming up soon. Please understand that the customer service and courtesy were great but I only gave 4 out of 5 stars because when I bought the car from Plaza Buick, I bought it with lifetime carwashes included, but since Woodhouse took it over, that is no longer available to me. Furthermore, I am even more disappointed that I don’t even get it washed when I bring it back to the dealer I purchased it at for an oil change. Kind of disappointing...considering the deal was made when I bought the vehicle. (The funny thing is, I probably only brought it in for just the “free” car wash only about half a dozen times a year… It was the “principle” of taking that benefit away even though it was agreed upon at the time of purchase. Don’t misunderstand, I really do appreciate your service department and they always do a GREAT job!! More

Battery system failure Team was friendly, fast and helpful !I was worried it was a major issue and would take excessive time, but they worked with and got me in and out. Team was friendly, fast and helpful !I was worried it was a major issue and would take excessive time, but they worked with and got me in and out. More

Mediocre Not sure I’d recommend Woodhouse for service. I had to bring my truck back twice for issues that should have been addressed at original time of servic Not sure I’d recommend Woodhouse for service. I had to bring my truck back twice for issues that should have been addressed at original time of service. I also had a body repair job, which lasted nearly six weeks - Woodhouse blames the insurance company, the insurance company blamed Woodhouse. Both are at fault, in my opinion, but I was the one left with too large of a bill. The final (after three trips) work quality was good. Kyle in service helped a great deal and was an ok advocate. More

Over charge for work done Dear Sir, I am a retired school teacher/coach, Army Veteran, on a fixed income. I feel that I was over charged for the work done on my 2015 GMC Truck. Dear Sir, I am a retired school teacher/coach, Army Veteran, on a fixed income. I feel that I was over charged for the work done on my 2015 GMC Truck. A squirrel got under my hood and ate threw my wind shield washer cable. I was charged $200.00 to replace the rubber cable that cost $34.00. Where is the fairness and justest in charging so much for such repair, Feel free to contact me any time, More

Outstanding- service was timely and convenient Everyone I worked with was helpful and friendly. Getting the deal done was fast. Overall the team was easy to work with, friendly and fair Everyone I worked with was helpful and friendly. Getting the deal done was fast. Overall the team was easy to work with, friendly and fair More