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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
543 Reviews
Call Service Center (847) 882-0200

543 Reviews of Woodfield Lexus - Service Center

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October 17, 2023

I was very pleased. Service was very good and staff members were very polite and professional. Al More

by aezick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
faustino huerta
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Oct 19, 2023 -

Woodfield Lexus responded

Thanks for your kind review, Al! We appreciate your support.

October 09, 2023

Woodfield Lexus has always been terrific to work with from sales to service. My car was ready when I was told it would be. Thanks for a great job More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Woodfield Lexus responded

Thanks for being our wonderful customer and for sharing your thoughts! Your support is appreciated.

September 13, 2023

Exceptional service, charging port and wifi, there is water and coffee. But no snacks. W More

by gloria_nneka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Woodfield Lexus responded

Thank you for servicing with us and for your feedback on your visit. All comments are taken into consideration. Look forward to working with you again!

September 09, 2023

Everything was very good. Tony was very helpful This is stupid to have a minimum More

by Bob C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service department
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Sep 11, 2023 -

Woodfield Lexus responded

Thanks for sharing, Bob! Your support is appreciated.

August 29, 2023

Been going to this dealership for many years. Never disappointed. I always ask for Tammie to set up my maintenance and she always is pleasant and answers all my questions. More

by jlaspisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Heyza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Woodfield Lexus responded

It is always our pleasure working with you! Thanks for sharing.

July 21, 2023

Fast service and great updates on the needed repairs and services. They also gave me a printout report of everything. More

by mario206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammie Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Woodfield Lexus responded

Glad we could assist with your auto needs! Thanks for sharing, Mario!

July 07, 2023

Eric was professional, explained the service that will be performed and time it will require. The vehicle was ready during that time frame. More

by Kassam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Woodfield Lexus responded

Glad we could help with your auto needs! Thanks for sharing!

June 28, 2023

The service experience was fast and efficient and the service department did a great job More

by harvey.redfern
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Woodfield Lexus responded

Glad we could help! Thanks for sharing!

June 11, 2023

Serving my lexus at your dealership since I bought it in 2005. Service exceptional. Dealing with Rich Palicka for years and he has given me truly exceptional service. Please thank him and I hope he gets rec More

by KRISSYK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Woodfield Lexus responded

We are thrilled that Rich takes such good care of you! Thanks for sharing!

June 09, 2023

After purchasing and having all service performed over the last 17 years at this dealership - it is disappointing that Woodfield Lexus finds it necessary to charge 3% for credit card sale. More

by Gorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Woodfield Lexus responded

We apologize for your dissatisfaction of the new credit card charge. This practice is being used by many businesses to offset their expense increases Instead of raising the prices, you have the option of paying by debit card, check or cash to avoid paying the extra charge. Thank you for being our customer and we hope to continue to work with you on your auto needs!

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