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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
541 Reviews

541 Reviews of Woodfield Lexus - Service Center

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June 17, 2021

Service was outstanding. The pick up and loaner process was perfect, I will certainly use that option in the future. They were accurate on the service cost and kept me informed at to when they were going t More

by RHJIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Jun 17, 2021 -

Woodfield Lexus responded

Glad we could assist! Thanks for sharing. Your support is appreciated!

June 01, 2021

I want to Thank Gerald Clarke, Mustafa Dagoglu, and Gregory Clark for their customer service skills. This is my 3rd lease, and my experience was effortless and irresistible. I will continue to give Wo More

by Nora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustafa Dagoglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Nora responded

I want to Thank Gerald Clarke, Mustafa Dagoglu, and Gregory Clark for their customer service skills. This is my 3rd lease, and my experience was effortless and irresistible. I will continue to give Woodfield Lexus my business. Thank you Woodfield Lexus for the Awesome Team that worked with me on my 2021 ES350!!!

May 21, 2021

I am always pleased and thankful for the friendly and professional service we get at Woodfield Lexus. I love working with Tonya. She always has our interest in mind. More

by Bigbuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
May 21, 2021 -

Woodfield Lexus responded

We are thrilled to have you as our customer! Thanks for sharing. Your support is appreciated!

May 14, 2021

I will FOREVER come to Schaumburg Lexus for my car maintenance. Everyone is very nice and always try to assist with keeping the final total amount manageable for my pocketbook:)) More

by reyna200190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Woodfield Lexus responded

We are thrilled to assist in keeping your vehicle in the best running condition. Thanks for sharing, Reyna! Your support is appreciated.

May 01, 2021

As always the service at Woodfield Lexus is awesome. Victor Maristela is an awesome service specialist who is always ready to assist. We will definitely be contacting him whenever we need any service wi More

by RolSan25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Woodfield Lexus responded

Thanks for sharing! Your support is appreciated.

April 21, 2021

Great and friendly service, drove in and was quickly greeted by the Lexus staff to get my car serviced. Always a great experience coming here. More

by Alfonso_510_209
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
Apr 21, 2021 -

Woodfield Lexus responded

Thanks for being our customer and for sharing your thoughts, Alfonso! We appreciate your support.

April 09, 2021

Service was excellent and on time. It was just what I wanted. No wasting my time and no hard up selling of other services. It was a pleasurable experience . More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Woodfield Lexus responded

Thanks for sharing, Bill! Your support is appreciated.

March 27, 2021

I spoke to Mike on the phone because my Lexus was not starting. Mike knew exactly what was wrong ( the battery was dead) and gave me some very helpful advice. More

by Albanypark
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Woodfield Lexus responded

Thrilled to assist. Thanks for sharing. Your support is appreciated.

March 27, 2021

Woodfield Lexus always has top notch customer service. The pick up and drop off service was amazing! My vehicle was ready at the time quoted. More

by Andrea
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Ahmadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin from the service Dept 5 stars
Mar 29, 2021 -

Woodfield Lexus responded

Glad to help, Andrea! Thanks for sharing. Your support is appreciated!

March 27, 2021

Very accommodating. Did what I asked. Car is running fine. Preferred to get an RX for a loaner but the one given was fine however. More

by Danstev1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Woodfield Lexus responded

Thanks, Dan! Your support is appreciated.

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