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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
545 Reviews

545 Reviews of Woodfield Lexus - Service Center

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April 18, 2025

Excellent customer service in explaining in detail the repair of my car and experience mechanics in-terms of the actual repair and inspection for the brakes, water pump and oil change. Thank you More

by holmesteresa221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Woodfield Lexus responded

Thank you for servicing with us and sharing your thoughts!

April 18, 2025

Great service, excellent people to deal with, Mr. Olson was great and kept me posted on how my repairs were being done. Great cookies, and coffee to wait. More

by Kapes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Olson in service
Apr 21, 2025 -

Woodfield Lexus responded

Glad you enjoyed your visit! Thanks for sharing.

April 05, 2025

Victor Maristela was excellent. Communicated well and kept me updated. True asset to the team. More

by s36now
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Woodfield Lexus responded

Glad we could help! Thanks for sharing. Your support is appreciated.

February 27, 2025

Necessary to replace the battery and had no appointment. It was no problem! In and out in less than an hour. Great service, great service adviser (Tammie) and good coffee while I waited More

by Karl.key
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammie Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Woodfield Lexus responded

Glad we could help! Thanks for sharing. Your support is appreciated.

December 26, 2024

Great repair service as well as customer service. Received updates on the repair as well as a loaner car over the weekend. More

by deborah.blackwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy M
Dec 31, 2024 -

Woodfield Lexus responded

Always do our best to assist you with your needs. Thanks for sharing, Deborah! Your support is appreciated.

December 11, 2024

We learned more from the service advisor, Tommy Mulak, than we did from our sales person, Greg Stone, such as spare key delivery, how to use the key fob to open the door and where the hidden door handle t More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Clark
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Mulak
Dec 11, 2024 -

Woodfield Lexus responded

We are thrilled to hear Tommy took such good care of you in service. It is our goal that they too follow up with you on questions with your vehicle. If you ever need help with the features on your vehicle, you can also reach out to our technology specialist, Jake, 847 519-3741 or Kelvin, 847 519-3778. They assist the sales department with all the features. Thanks again for being our customer and we wish you a joyous holiday season!

October 29, 2024

Everyone one is friendly and they ensure I follow up with my maintenance on my car. I appreciated them picking up my car from work. No hassle, everything went smoothly. Great communication! More

by Linda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Munoz
Oct 29, 2024 -

Woodfield Lexus responded

Glad we can make it easy for you, Linda! Thanks for sharing. Your support is appreciated.

October 25, 2024

Brought car in for front brakes. Was asked if I needed a loaner, which I did not. Car was ready on time. I asked about discounts/specials, and was given a 10% discount. More

by Bob
Recommend Dealer
Yes
Employees Worked With
Tammie Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Woodfield Lexus responded

Glad we could in your service needs, Bob! Thanks for sharing.

August 28, 2024

Service was excellent and quick and easy. Advisor Richard Palicka was very knowledgeable and very helpful. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Woodfield Lexus responded

Thrilled to hear your visit went so well. Thanks for sharing, John! Your support is appreciated.

August 19, 2024

Tony, my service rep, took care of me very well. He told me what they were going to do, which was very nice. I asked him if they could try to get some bug stuff off my car, and they did. Overall, a More

by nancybowls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Woodfield Lexus responded

Always happy to help! Thanks for sharing. Your support is appreciated!

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