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Woodfield Lexus
Schaumburg, IL
1,419 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Woodfield Lexus is a "Elite Of Lexus" Dealership
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,419 reviews
May 23, 2024
UPDATE to my review from April 26: Initially I had a good experience buying my car...BUT THEN...on May 13, I received a call from Mustafa that the title on the used car they sold me could not be found. good experience buying my car...BUT THEN...on May 13, I received a call from Mustafa that the title on the used car they sold me could not be found. As it was explained to me: The car was purchased from an auction in California; the car was then sent to Woodfield Lexus where I purchased it in April. The auction people did not send the title to the bank where I financed this car purchase (the auction people said they DID send the title over, but the bank said they never received it). So when I made my purchase there was no title to the car. In the state of IL, you have 20 days to turn the title over to the owner. This call took place later than 20 days. Mustafa asked me "what features did I like about the NX450h+ and is there was another car you want instead?" I said no. I also said, "How were you able to give me the plates and tags if the car has no title?" He said he would have his GM call me. That call never happened. Fast forward to today when I spoke to Greg Clark, General Sales Manager. He was a bulldozer during this conversation...he interrupted me often, barely allowing me to talk. He told me that an account has been set up for me to begin making car payments, which was surprising considering that there were some "issues" that needed to be resolved, according to Mustafa's telling of it. So I asked for clarification as to why I was told that the car had no title. He said the odometer reading had to be obtained, and then that, and the title, would be sent to the bank. "We sell cars with no title all the time." Okay....this may be true but now I am not totally convinced that I should have done business with Woodfield Lexus in the first place, just in terms of accuracy of information, transparency, and helping me fully understand the process. Greg then told me that they confused my car with another (similar) car. This whole incident has placed doubt in my mind about the dealership and makes them look inept. For this updated review I will take one star off for Mustafa, and give a star to Greg as credit for calling me back. More
by mfrank88
May 20, 2024
Woodfield Lexus, start to finish, fabulous experience with all staff. Believe I found a new dealership to continue a long lasting relationship with. with all staff. Believe I found a new dealership to continue a long lasting relationship with. More
by Mkryan01
May 14, 2024
This is the fifth car I leased through Dan. Dan went out of his way to find the exact new car I wanted. He is very professional and understanding of my needs. He always makes sure that I am per Dan went out of his way to find the exact new car I wanted. He is very professional and understanding of my needs. He always makes sure that I am perfectly happy when I leave the dealership in my new car. I would highly recommend working with Dan. More
by Lenwiatr
May 07, 2024
After my recent service, there were a couple of issues that Woodfield Lexus quickly and effectively handled. Matt the tech was even sent to my house to resolve an issue with my glove box. He and my servic that Woodfield Lexus quickly and effectively handled. Matt the tech was even sent to my house to resolve an issue with my glove box. He and my service advisor Tony were fantastic to work with. I've been a customer of Woodfield Lexus for over 20 years and they continue to impress me with their customer service. More
by ed_ip
May 02, 2024
Very pleasant and very good communication and the salesperson was very efficient and very personable salesperson was very efficient and very personable More
by dal3
Employees Worked With
April 30, 2024
My experience at Lexus dealer, was an awesome and smooth process. Mustafa made my experience delightful, he was very professional and knowledgeable about any query I had. Thank you Mustafa 😊 process. Mustafa made my experience delightful, he was very professional and knowledgeable about any query I had. Thank you Mustafa 😊 More
by alexisstokes40
Employees Worked With
April 25, 2024
Great experience purchasing our first Lexus! Working with Mustafa was easy and straightforward. We hope this to be the beginning of a great experience as Lexus owner. Pressure from the financ Working with Mustafa was easy and straightforward. We hope this to be the beginning of a great experience as Lexus owner. Pressure from the finance guy over purchasing extended warranty was not appreciated. More
by RainIn2024
Employees Worked With
April 23, 2024
This is my 2nd Lexus. I did 100% of the service at Woodfield Lexus on my 1st, and that is what brought me back. I got the chance to work with Mustafa this time around and I did 100% of the service at Woodfield Lexus on my 1st, and that is what brought me back. I got the chance to work with Mustafa this time around and the experience was friendly, transparent, and succinct. We completed the entire process in under 3 hours, and I had a trade in that needed to be considered. I received top dollar for my trade in and a very responsible offer on the car I was purchasing. These are the things that matter, and Mustafa is a true professional. Thanks! More
by Ed Snoble
April 05, 2024
Mustafa made the entire buying experience very easy. He explained everything very well through the phone and was very transparent about every cost associated w the vehicle. By the time I made it to the He explained everything very well through the phone and was very transparent about every cost associated w the vehicle. By the time I made it to the dealer I was ready to sign and drive off with my new car! He made sure to take care of me and put me in a car I loved while also staying within my budget! Thank you. More
by danae.a.lopez
April 02, 2024
This was the second vehicle I bought from Dan. He is very knowledgeable about both the vehicles and the sales process which made the whole sale painless. He worked with myself and the sales manage He is very knowledgeable about both the vehicles and the sales process which made the whole sale painless. He worked with myself and the sales manager to get a deal that worked for both of us.. He worked with my wife to explain the basics of the car since we were under a time constraint and arranged for her to come back and get a full briefing early the next week. I will keep Dan in mind for future vehicle needs. More
by NX buyer
Employees Worked With
