Woodfield Lexus

Excellent Experience Our sales associate Luis Andrade was superb, he was friendly and knowledgeable about the vehicles. Its been a long time since I had an associate who Our sales associate Luis Andrade was superb, he was friendly and knowledgeable about the vehicles. Its been a long time since I had an associate who wasn't pushy but patient. Luis is very professional, his interpersonal skills are great, he is proficient and I appreciate his work. What I like most is that Luis listened and paid close attention to my need and details. Great guy, looking for a sales person see Luis! And Derek Dukey walked me through all the tech stuff and even paired my phone. Caryn, was very friendly and courteous making sure the numbers were accurate. Great TEAM! More

Upgraded my RX300 (1999) to a RX350 I went in on a Friday night to take a look at a used car that I saw online that I liked. Mustafa was professional and patiently walked me through the I went in on a Friday night to take a look at a used car that I saw online that I liked. Mustafa was professional and patiently walked me through the process. I ended up purchasing the car that evening. Later in the week I noticed that the fog light was out (couldn't see that it was out during the daytime hours, and didn't diligently check them before driving off the lot) and he was able to work with service to get that fixed for me with no charge. I definitely appreciate that! I didn't fuss too much over the price (perhaps I could have saved a few hundred had I negotiated a bit more), and I had a wonderful buying experience. I plan to come to Woodfield Lexus again for my next vehicle. More

Just renewed my lease with Mark Demma - he is great to work with and got me the terms I wanted in an efficient manner, even working around my schedule during the transaction. work with and got me the terms I wanted in an efficient manner, even working around my schedule during the transaction. More

Disappointment! I regret buying a vehicle from Woodfield Lexus. On Saturday 12/7 bought a new 2019 Lexus UX 250H. After documents were signed I learned the second key and the manuals (no big deal about the Lexus. On Saturday 12/7 bought a new 2019 Lexus UX 250H. After documents were signed I learned the second key and the manuals (no big deal about the manuals) were missing. I was told if the key wasn’t gonna be found they will make me a second key. Got a call few days later the key was missing and to come in so they make the key, ok fine. Made an appointment for 12/14 at 10, showed up for my appointment to find out the key fob for my car was not even ordered so I’ve wasted my Saturday morning driving 20 miles one way to the dealer for no key. I will be getting a call when the key fob arrives. Also, I paid check/cash for the vehicle and they ran a hard inquiry on my credit vs soft inquiry which dropped my credit score by 8 points and it will stay on my credit for two years. Pretty disappointed with the experience. And who do I blame for it now? The sales guy? Parts or service? Update: on 12/17/19, I had Lexus pick up my car from my house to make me the spare key and left me a loaner vehicle. On 12/18/19, they dropped off my car back to my house with 2 keys. We could have avoided all this to begin with but at least they fixed it. Thanks. More

I Just purchased my second vehicle from Mustafa. He is one of the best and most knowledgeable Sales Consultant I have ever seen. He listened to what I was looking for and helped me choose the right car fo one of the best and most knowledgeable Sales Consultant I have ever seen. He listened to what I was looking for and helped me choose the right car for me, a beautiful 2019 Lexus RX 350 with no selling pressure. I would definitely (and already have) recommend him to people I know. I will be a return customer, for sure! More

Had a great experience with Mustafa and Woodfield Lexus, they took good care of me and gave me what I wanted on my trade in. I love my new car, Thanks Mustafa! they took good care of me and gave me what I wanted on my trade in. I love my new car, Thanks Mustafa! More

Woodfield Lexus makes it easy Woodfield Lexus has such a large selection of vehicles that we were able to buy exactly what we wanted and leave with it that day. There's definitely Woodfield Lexus has such a large selection of vehicles that we were able to buy exactly what we wanted and leave with it that day. There's definitely a no pressure sales environment in the showroom which is really awesome. Buying a car can be stressful, however Mustafa and the Woodfield team made the process easy. We would definitely recommend Woodfield Lexus and working with Mustafa. More

Doing business for about 20 years, buying and service A Doing business for about 20 years, buying and service A nice place to be no pressure of any kind! Bob Schmerler my sales rep Thank you Doing business for about 20 years, buying and service A nice place to be no pressure of any kind! Bob Schmerler my sales rep Thank you More

Good Practice This is my 17th years having my car served at Woodfield Lexus with high level of satisfaction with all the service advisors. I must note that Mr. Ma This is my 17th years having my car served at Woodfield Lexus with high level of satisfaction with all the service advisors. I must note that Mr. Mandeep Mangat has achieved the level of 'know your customer and know your customer's car. More

Garry Kogan was very good to work with. He gave us several options and explained the advantages of each. Garry was very thorough and professional. We will recommend him if any of our friends expresse several options and explained the advantages of each. Garry was very thorough and professional. We will recommend him if any of our friends expresses interest in a Lexus. More