Woodfield Lexus
Schaumburg, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Excellent Service Tonya was great....easy in and out! Car was ready for pick up when expected. Check out quick as well, will bring car in for service again. Tonya was great....easy in and out! Car was ready for pick up when expected. Check out quick as well, will bring car in for service again. More
First class sales and aftersales experience This was my first visit to Woodfield Lexus. Gilbert Claudio is a gentle salesman who steered me into buying a great vehicle and helped me negotiate a This was my first visit to Woodfield Lexus. Gilbert Claudio is a gentle salesman who steered me into buying a great vehicle and helped me negotiate a very fair deal. His efforts to secure some original equipment for the vehicle, brand new and no charge, showed how committed he is to total customer satisfaction. This is a great salesman working for a first class dealership. Thank you Gilbert. More
Always very professional and timely service. Service always complete and thorough. Staff anticipates my cars needs and finishes the job. Very friendly attitude and thorough. always complete and thorough. Staff anticipates my cars needs and finishes the job. Very friendly attitude and thorough. More
On time, but I dropped my Rx450H off for 30K mtc., and started with Nick Garcia. He is the reason I gave more than 1 star. He provided me a loaner. and I asked h I dropped my Rx450H off for 30K mtc., and started with Nick Garcia. He is the reason I gave more than 1 star. He provided me a loaner. and I asked how long the service would take as I only had to run and get groceries and I'd be back by the time the work is finished. He said about 1.5 to 2 hours. He then turned the call over to Tonya for some reason. I left at 9:30, returned at 11:15. Tonya was with another customer at the time, so I went to the waiting room. She came over there a few minutes later and told me it would be about another hour - I don't believe she had them even start on my vehicle until just then. So I had to wait around for another hour. I had "prepaid" for several maintenance visits when I purchased my vehicle in July. Tonya charged me (initially) for this visit - $400 some dollars. I told the cashier there shouldn't be a charge because I prepaid. She took the bill to Tonya who removed the charge and apologized. This was a careless oversight from sub-par staff that shouldn't be working at Lexus. This was not my first time with Tonya handing my maintenance, but it will be the last. Lastly, please do something with your customers' waiting area. Seriously, you're a Lexus dealer, not Honda. Get those filthy green chairs reupholstered or replaced. Your entire dealership is going downhill, and I've been a customer for about 10 years, so I've witnessed the decline. I'm considering switching to Arlington Lexus. More
Outstanding service Tonya is always so helpful, and the service department does great work. They always keep me updated with the work being done and have it done in a tim Tonya is always so helpful, and the service department does great work. They always keep me updated with the work being done and have it done in a timely manner. More
Bob Schmerler should not be working at Woodfield Lexus. Either he had no knowledge of how to open emails or he is the most dishonest person I have met. He, from what I can tell, purposely delayed an end Either he had no knowledge of how to open emails or he is the most dishonest person I have met. He, from what I can tell, purposely delayed an end of the year sales event in order to get me to pay financing in the new year. More
Mandeep is fantastic, he’s thorough and really helpful. I completely trust this dealership to service all my vehicles, and I never have any issues! completely trust this dealership to service all my vehicles, and I never have any issues! More
Service for 100,000 miles and to replace front park Rich was excellent. Never worked with him in the past. I wasn't sure if I was going to repair sensor but ask Rich to get an estimate to repair. He Rich was excellent. Never worked with him in the past. I wasn't sure if I was going to repair sensor but ask Rich to get an estimate to repair. He provided it and I said go ahead and repair. More
Great experience as usual! Once again a great experience. Tonya, my service rep couldn't be better. She understands my concerns and needs and explains everything necessary ver Once again a great experience. Tonya, my service rep couldn't be better. She understands my concerns and needs and explains everything necessary very well. It is nice to have someone who has come to know me and who I trust without a doubt. More