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Woodfield Lexus

Schaumburg, IL

4.8
1,408 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Woodfield Lexus is a "Elite Of Lexus" Dealership
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350 E Golf Road

Schaumburg, IL

60173

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Showing 1,408 reviews

June 18, 2021

Simply put, Dan made it easy and friendly to work out a deal on a used car which is a great fit for me and my family. I’m already planning to buy my next car from Woodward Lexus. Hands-down, just a great c More

by justin_thackray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmine LoBue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bouza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Woodfield Lexus responded

We are thrilled to have you and your family as our customer, Justin! Thanks again for your purchase and for sharing your thoughts. Hope you are enjoying your new car and wish you many happy miles!

June 17, 2021

Service was outstanding. The pick up and loaner process was perfect, I will certainly use that option in the future. They were accurate on the service cost and kept me informed at to when they were going t More

by RHJIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Jun 17, 2021 -

Woodfield Lexus responded

Glad we could assist! Thanks for sharing. Your support is appreciated!

June 16, 2021

I bought a Lexus is250 2015 certified. After I got home I noticed a small dent on my car and the front grill was cracked that appeared to be pushed into place. I also noticed a bunch of scratches that where More

by geddie62
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yasmine LoBue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rosen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Homa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Woodfield Lexus responded

We regret hearing your dissatisfaction of the 2015 IS 250 Certified vehicle you purchased on May 21, 2021. A 2015 certified vehicle has certain requirements but is allowed to have normal wear and tear cosmetic blemishes. You had the opportunity to fully inspect the vehicle at time of delivery. Dan reached out to you the day after and did not hear anything from you until 3 weeks after your purchase. Dan prides himself on his reputation along with Woodfield Lexus. Unfortunately, a survey blemish does take away from Dan's income and that of the dealership and was never given the opportunity to do what he could to address your dissatisfaction. We do care about our customers and were willing to address your issues and make it right. We are all trying to earn a living and do our best to be fair to make our customers happy. Unfortunately, a bad survey cannot be reversed. Again, we regret hearing your dissatisfaction and do hope you are enjoying your vehicle.

Jun 18, 2021 -

geddie62 responded

So before you where willing to help me but after a honest survey you decided to become hostile against me and all professionalism went out the window. You say I submitted a bad survey, your implying that telling the truth is bad? Also if you truly cared about your customers you would still do your best to satisfy the customer. I didn’t know a a honest review would impact you the way it did but seeing the response afterwards displays the type of business that is being conducted at your location.

June 15, 2021

Dan Rosen could not have made the process easier! Great job. The communication was clear and he quickly responded to my email questions. The ride is so smooth and quiet. More

by pams
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caryn Szoldatits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Woodfield Lexus responded

Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many happy miles!

June 12, 2021

The best service I have ever experienced, hands down. Woodfield Lexus treated me like I was part of the family from start to finish. There is no other place to buy a Lexus in the Chicago area. More

by robbylevy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmine LoBue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Resnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Woodfield Lexus responded

We are thrilled to have you part of our family! Thanks again and we hope you are enjoying your new car and wish you many happy miles!

June 03, 2021

I wanted to thank Dan, Yasmine and Josh for their excellent customer service during my leasing experience. The entire process was seamless and professional, the team helped us feel welcomed. More

by Savvy_Shopper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmine LoBue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Resnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Woodfield Lexus responded

We are thrilled to have you as our customer! Thanks again and we hope you are enjoying your new car and wish you many happy miles!

June 01, 2021

I want to Thank Gerald Clarke, Mustafa Dagoglu, and Gregory Clark for their customer service skills. This is my 3rd lease, and my experience was effortless and irresistible. I will continue to give Wo More

by Nora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustafa Dagoglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Nora responded

I want to Thank Gerald Clarke, Mustafa Dagoglu, and Gregory Clark for their customer service skills. This is my 3rd lease, and my experience was effortless and irresistible. I will continue to give Woodfield Lexus my business. Thank you Woodfield Lexus for the Awesome Team that worked with me on my 2021 ES350!!!

May 21, 2021

I am always pleased and thankful for the friendly and professional service we get at Woodfield Lexus. I love working with Tonya. She always has our interest in mind. More

by Bigbuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
May 21, 2021 -

Woodfield Lexus responded

We are thrilled to have you as our customer! Thanks for sharing. Your support is appreciated!

May 14, 2021

I will FOREVER come to Schaumburg Lexus for my car maintenance. Everyone is very nice and always try to assist with keeping the final total amount manageable for my pocketbook:)) More

by reyna200190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Woodfield Lexus responded

We are thrilled to assist in keeping your vehicle in the best running condition. Thanks for sharing, Reyna! Your support is appreciated.

May 02, 2021

Dan Rosen made our experience great. He listened and remembered to do everything he promised he was going to. Never had to ask twice. He is the best!! More

by kimberlywiedenfeld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Woodfield Lexus responded

We are thrilled to have you as our customer! Thanks again for your purchase and for sharing your thoughts. Hope you are enjoying your new car and wish you many happy miles!

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