Wolfchase Nissan | Page 373

Please Read Before Going to Wolfchase Nissan to Purchase Any Vehicle!! I recently purchased a used 2005 Mazda 6i from Wolfchase Nissan. Within two weeks of having the vehicle it's broken down two occasi Any Vehicle!! I recently purchased a used 2005 Mazda 6i from Wolfchase Nissan. Within two weeks of having the vehicle it's broken down two occasions. The first occasion was on March 2, 2013 and the second occasion was on March 10, 2013. On March 2, 2013 I went to start my vehicle and it would not crank. I called my salesperson, Jason White, and he told me it may be a security feature and he had the car towed to the dealership. I had to call Mr. White several times just to get updates because if I didn't I wouldn't hear anything from him or the dealership. On one of my phone conversations with Mr. White he told me "I'm off work today and real talk Shondrea I have more important business to handle with the roof of my house." I was appalled that a salesperson would speak to a customer in this manner. I ended up having to call the dealership several times on March 4, 2013 to see what was going on with the vehicle because no one called to let me know what was going on. I finally received a call from David Fenton in the service department halfway through the day and he told me that they hadn't gotten to my car just yet, but he would call me back and let me know before the day was over. The end of the day arrives and I still didn't receive a call or a voice mail. I called the dealership to speak with Mr. Fenton and he informed me that his guy, I'm assuming the mechanic, still hasn't figured out what's going on with the vehicle and to give them another day. The following morning I received a call from Mr. White who stated there was nothing wrong with the vehicle and it is now cranking. Mr. White also stated he had gone outside to periodically crank the vehicle to ensure it was working before I came to pick it up. When I arrived at the dealership Mr. White took me to where the vehicle was parked and he showed me it was cranking. Mr. White then drove it around the lot and stop occasionally and turned the car off and turned it back on to show it was indeed working. I then spoke with Mr. Fenton and he said he believed it's just the key and to make sure that the Mazda symbol is always facing me or whomever is driving at all times. I believed their word and drove my car back to work. Everything was fine with the automobile until I prepared to leave my mother's house. I got into the vehicle and tried to start it. Again, the same issue as March 2nd. I began to think to myself "not again." I called the Jason White on March 11, 2013 and informed him that I have the problem of the car not cranking again. The tone in his voice appeared to be frustration. Mr. White asked me had I remember to keep the key facing me and had I tried the security trouble shooting steps as before. I informed Mr. White that I had done all those things before I called him. Mr. White told me he would see what he could do and talk to Mr. Fenton to figure out a solution. Almost half the day had gone by before I heard anything from anyone at the dealership. I finally received a call from Rick Leslie who is the lot manager. Mr. Leslie informed me that he had a tow company that would come to pick up the vehicle and bring it back to their lot. I called Mr. White and asked did he know what was going on because he had not called me. Mr. White told me "I've been busy with customers who aren't even my sales so I told David to handle your situation and I don't know what's going on." Before we hung up the phone he said he would talk to Mr. Fenton and call me back within 10-15 minutes. When Mr. White called me back he stated that the vehicle was already on the lot and I informed him that it was still at my home because I had been waiting on his return call. I asked Mr. White if I could get another vehicle from them because there is obviously something more wrong with the vehicle. Mr. White informed me that my options were that I could get another vehicle but I would need to have a co-signer, I could pay for all expenses to fix the vehicle out of pocket, or I could turn it over as a repossession. I told Mr. White that neither of the given options was even an option for me. I asked Mr. White if they could accommodate me with a rental because I have to have a way to work and they have my vehicle. Mr. White replied by saying "aw come on now Shondrea!" Since my request was denied I asked if I could get my down payment back and shop elsewhere. Mr. White said that he doubt the bank will return my down payment, but I could call the finance company to find out. I called the finance company, Credit Acceptance Corporation, and they informed me that the loan could be cancelled and I could request to have my down payment returned. I spoke with Ken Mills, General Sales Manager, on today and he said that he didn't believe the loan could be cancelled and he would have to consult the financial adviser who is not in the office today. After I informed Mr. Mills that I had spoken with the finance company he then replied "we can try to put you in something else." How is it all of a sudden I can now be placed into something else without a co-signer? These people are liars! More

I went with my wife to look for a larger vehicle because we are expecting our first son. The salesman showed us a 4runner that he said cost 25,998. My wife and I both test drove and liked the car. As we wer we are expecting our first son. The salesman showed us a 4runner that he said cost 25,998. My wife and I both test drove and liked the car. As we were getting our trade in appraised the salesman told us that he told us the wrong price and that it cost $36,000. Obviously we felt like he had baited us in and tried to switch the price and my wife was very disappointed. The worst part is that the dealership did nothing to try to correct the situation. I will never return to this location and will tell this story any time an opportunity arises so hopefully I can save somebody else the headache that we experienced. More

Great dealership, although we did not end up purchasing. Got there, asked for Steve, and led straight to him. He was nice, helpful, and actually cared about customer. Customer service is absolutely fantasti Got there, asked for Steve, and led straight to him. He was nice, helpful, and actually cared about customer. Customer service is absolutely fantastic. However, vehicle was not in the best of shape so we didn't buy, however, price was right and was worth it. (We ended up buying new Nissan though from Steve). One of the best dealerships I've been to, so much better than the rip-off Wolfchase Toyota also located in Memphis. Sometimes I wonder why some Wolfchase dealers are so nice, while others are racist and discriminatory. While the Toyota dealership was pitiful, WOLFCHASE NISSAN MET ALL OF MY NEEDS (AND THERE WERE A LOT) AND GOT ME IN A PERFECT NEW CAR!! THANK YOU STEVE MILLER AND THE WHOLE WOLFCHASE NISSAN STAFF. More

I cannot say enough good things about my buying experiences at Wolfchase Nissan. This past year my family and I purchased several cars from Wolfchase Nissan, including my father who came all the w experiences at Wolfchase Nissan. This past year my family and I purchased several cars from Wolfchase Nissan, including my father who came all the way from Florida to buy a 2010 Nissan Altima that he absolutely loves. As someone that trades in and out of cars often, I know that buying a new car can often times be a stressful undertaking. But that is not the case at Wolfchase Nissan. Rick, John, and Brock (sales manager, salesman, & finance manager respectively), went out of their way to ensure that we were satisfied. There was absolutely no pressure to buy and once we made a decision to make the purchase, the deal was closed in an unbelievably short period of time. I would highly recommend Wolfchase Nissan to anyone in the market for a Nissan vehicle. More

First and foremost....we went to this dealership to look at a certified pre-owned vehicle. We already own one Nissan, and we were looking to buy another. We spoke to the manager, told him our budget and w at a certified pre-owned vehicle. We already own one Nissan, and we were looking to buy another. We spoke to the manager, told him our budget and what we wanted our note to be, and he set up an appointment. When we show up for this appointment one day later, the same manager apologized and said he had actually sold that car days before. This was just the first of many shadey moves. Well, since we were already there, we figured we would look at what else was on the lot. Well, we found another car that seemed pretty good. So, we go back inside, and this same manager starts "crunching the numbers" and writes out a number on a sheet of paper implying that would be the price we would pay for the car. The whole time, he is talking about how is he is "loosing money on this deal" and that this was "the deal of the century" blah, blah, blah. It ends up that the monthly note would be $60 more than we would like to pay, but we thought we were getting a really good price since it was a brand new car. Well, long story short, after we return the next day to test drive it again, and possibly by the car, a few more shadey moves happen. First of all, they already had our last name and "SOLD" written in the window, although this was never discussed. Secondly, we have to work with someone else because the manager was "too busy." Thirdly, they start shoving papers in front of us to sign before we ever even talk about numbers/price/interest rate/etc. So, we refuse to sign anything more until we are completely sure we will be paying the price that was quoted to us. We had to ask multiple times to see and talk about numbers, and each time we were told we would do that with the finance guy. So finally, I asked to speak with the manager we had worked with and asked him "What is the price we will be paying for the car," and he stated the price he wrote down for us the day before. Well it ends up, the price that this manager wrote down was the amount we would be financing....NOT the price of the car total. I said "NO....what is the TOTAL price we will be paying for the car." At that point, he realized we called his bluff and stated the entire price including down payment, which was $6,000-7,000 more than we wanted to spend. So this whole time we were under the impression that the purchase price was actually just the finance price. Now, my husband has a business degree, and I have a master's degree, so we are NOT by any means stupid people who amused wrong. Basically, this guy was trying to pull the wool over our eyes. So, when we confronted him he laughed in our face and said "You really think I was going to sell you a brand new car of XXX price," and we said yes. At that point, he laughed again and walked away. Then, when this scene begins to become noticeable to over customers, the financing manager takes us into his office, and said that there just must have been a miscommunication. Essentially, we gave him a piece of our mind, and walked out. THEN, the sales manager as the audacity to call us not to apologize but to just say that we were under the wrong assumption, blah, blah, blah. So, BEWARE! These people would lie to preacher on a sunday in church! WE WILL NEVER BE RETURNING TO THIS DEALERSHIP FOR ANY REASON AND HOPE THAT THIS REVIEW WILL GIVE YOU SOME INSIGHT INTO THE TYPE OF PEOPLE WHO WORK THERE. More

Did not live up to their promise to replace the windshield with a factory windshield. This places my family at risk, and thus far the dealership is just dismissive regarding my concerns. I would windshield with a factory windshield. This places my family at risk, and thus far the dealership is just dismissive regarding my concerns. I would advise you to never do business with these folks, unless you want to be unhappy. More

I purchased my car from this dealership in March 2009. I absolutely love the car. But the dealership is horrible. They titled the wrong car to me, took a while to fix that. Then the went back on the FREE absolutely love the car. But the dealership is horrible. They titled the wrong car to me, took a while to fix that. Then the went back on the FREE OIL CHANGE part of the purchase agreement. And to top it all off, Wolfchase Nissan is refusing to service my car. Because I took it to Dobbs Nissan to have a recalled part replaced. They claim that NISSAN will not pay them for warranty work if another dealership has worked on the car. So now I am driving around in a car making a major popping noise in the front end until I can get over to the other side of town to Dobbs Nissan for repairs. Let's hope I never move out of town. I would not recommend Wolfchase Nissan to anyone. The folks at Dobbs are so much nicer anyway..... More

I purchased my car from this dealership in March 2009. I absolutely love the car. But the dealership is horrible. They titled the wrong car to me, took a while to fix that. Then the went back on the FREE absolutely love the car. But the dealership is horrible. They titled the wrong car to me, took a while to fix that. Then the went back on the FREE OIL CHANGE part of the purchase agreement. And to top it all off, Wolfchase Nissan is refusing to service my car. Because I took it to Dobbs Nissan to have a recalled part replaced. They claim that NISSAN will not pay them for warranty work if another dealership has worked on the car. So now I am driving around in a car making a major popping noise in the front end until I can get over to the other side of town to Dobbs Nissan for repairs. Let's hope I never move out of town. I would not recommend Wolfchase Nissan to anyone. The folks at Dobbs are so much nicer anyway..... More