Wolfchase Nissan

I had a very pleasant encounter with this dealership. Pulling up to the entrance, I was immediately met by a young man eager to assist me. My visit resulted in my car being fixed. I had it towed to this Pulling up to the entrance, I was immediately met by a young man eager to assist me. My visit resulted in my car being fixed. I had it towed to this dealership because it wouldn’t start. More

I had a good experience with the dealership and the sales person. He was very interactive and informative. I got what I was looking for in a car. person. He was very interactive and informative. I got what I was looking for in a car. More

Great place for services,you usually get out in a timely manner nicely equipped for customer comfort ,but the mechanics always leaves leave oil and dirt in my car. manner nicely equipped for customer comfort ,but the mechanics always leaves leave oil and dirt in my car. More

Though my now former warranty people were giving him trouble giving him an approval and I had been sitting there patient all day long, he still took the time to keep me informed on the happenings and wa trouble giving him an approval and I had been sitting there patient all day long, he still took the time to keep me informed on the happenings and was business professional. I’m a salaried manager for Walmart and i must say that Larry was great! More

Very smooth and fast. And lost of hand sanitizer and personal distancing! Very careful during this uncertain time. Dealt with Booker T before and it was just as great if not better this time than it was personal distancing! Very careful during this uncertain time. Dealt with Booker T before and it was just as great if not better this time than it was the last time. 😊 More

But to be completely fair we are dealing with difficult times with the Corona virus issues I'm sure it's causing confusion and slowdowns. Thank you times with the Corona virus issues I'm sure it's causing confusion and slowdowns. Thank you More

A sales rep that we’ve worked with before met with my husband to discuss a potential sale, during which my husband told him that we really were only interested in making a deal if there was a fair valuat husband to discuss a potential sale, during which my husband told him that we really were only interested in making a deal if there was a fair valuation on our trade-in and there was $1-2k of wiggle room in the price of the truck. While the trade was being evaluated, he asked my husband to fill out a credit application. My husband told him that we would be financing through Capital One and agreed to fill out/sign the credit application as long as this would only be run through Capital One. He expressed that we are planning to buy a house in the coming months and could not afford issues such as unnecessary hard inquiries. The rep assured him that it would only pull it one time and then stated that Capital One and Nissan are somehow the same thing when it comes to financing through Wolfchase Nissan. My husband agreed contingent on only one hard inquiry through Capital One. He naturally assumed that the credit inquiry wouldn’t be made until the trade-in value was determined/relayed to him. Moments later, I received 7 notifications from Experian notifying me of all of the hard inquiries that were just processed. I called my husband to make sure he was aware so he could address this while he was there and we were interrupted by the rep returning with a proposed deal, stating the same listing price as the website and listing our trade in value at $3,000. First- my husband asked why credit was pulled so many times/before trade-in value and price were thoroughly discussed- no answer was provided. My husband then questioned the trade in value due to how comically low it was given then KBB on our vehicle (including repairs the KBB valuation is $7,250). The rep said the trade-in value was lower because the bumper on our car needed to be replaced (a fairly inexpensive fix) and there was some rust in one of the wheel wells. My husband then questioned his unwillingness to negotiate on the price and the rep suggested that we buy essentially a work truck (no electric windows, no back seat, etc.) to fit our budget and said “some deals just don’t work out”. Due to the offensive nature of the final comment, my husband left and this was the end of the interaction. I think it would be unnecessary and fairly redundant to point out of the issues with this interaction. My husband and I both called/emailed the general manager, the general manager of sales and the director of finance and have yet to receive a reply 24 hours later. In the process of trying to get their contact into, I also noticed several other complaints that were similar in nature on the BBB website. Today we received an additional 8 inquires.. a total of 15 hard inquiries. We ended up buying a truck from another local dealership and when talking to the finance manager he said that this was not the first thing like this he has heard about Wolfchase Nissan and reiterated that they had an extremely poor reputation and generally do not care about customers or breaking the law to generate more revenue. Another dealership told us that they’ve been known to run additional credit checks out of spite after a deal falls through. I’ve sent everything to the BBB of TN and Nissan Consumer Affairs. I’m considering legal action and media coverage at this point.Everyone should steer clear and please also review the BBB complaints. Inexcusable. More

They got me in and out rather quickly and I don’t even catch COVID-19. I will definitely be back for any service issues. catch COVID-19. I will definitely be back for any service issues. More

Dave has always been the one caring and making sure everything goes well and doesn’t try to convince you to get things done or buy tires when not needed your blessed to have him employed with you everything goes well and doesn’t try to convince you to get things done or buy tires when not needed your blessed to have him employed with you More

Ali was one of the best salesmen I have ever encountered when It came to buying a car. He knew the answer to everything I asked and had me out of there in a new car in under an hour and a half. This guy is when It came to buying a car. He knew the answer to everything I asked and had me out of there in a new car in under an hour and a half. This guy is the number one salesmen to have if you are wanting a good deal. Also shoutout to Ken his manager for the great deal! More