Windward Ford of Hawaii - Service Center

Will and Jessica at service department are always professional and eager to assist. It’s always a pleasure bringing in my car for maintenance. This time around, it was for service due to a recall a professional and eager to assist. It’s always a pleasure bringing in my car for maintenance. This time around, it was for service due to a recall and to honor their warranty. My Maverick was in service for an extended period but Jessica kept me informed with status updates so I could plan accordingly. I’m glad that I purchased my vehicle from this dealership and get to have it serviced at this location. Guy and his team do an excellent job! More

They have a qualified staff of mechanics and technicians. Just not enough of them. Our new 2024 F150 Lightning was in the shop for a week. Just not enough of them. Our new 2024 F150 Lightning was in the shop for a week. More

Very helpful staff. Courteous and knowledgeable. Attentive to customer’s needs. Accurate about completion of work scheduled. Courteous and knowledgeable. Attentive to customer’s needs. Accurate about completion of work scheduled. More

I bought my 2023 Ford Bronco at Windward Ford. Shoutout to Alaina in the service department for making my first service and oil change a pain free experience AND getting some other pieces covered Shoutout to Alaina in the service department for making my first service and oil change a pain free experience AND getting some other pieces covered under warranty. Will be using again :) More

Bought my F 150 at windward Ford. The Service department is always very helpful and courteous. The Service department is always very helpful and courteous. More

I called requesting service for my 2018 Ford Escape SUV. I spoke with Advisor Will Soong. He was courteous and professional. He explained in details what need to be done in away than I can understand. My ve I spoke with Advisor Will Soong. He was courteous and professional. He explained in details what need to be done in away than I can understand. My vehicle was finished ahead of estimated time given. Excellent service. More

Being a first time customer, I was greeted very cordially by Service Advisor Will Soong. My requested service was performed in a very timely manner. All work was thoroughly explained. Very much appreciate by Service Advisor Will Soong. My requested service was performed in a very timely manner. All work was thoroughly explained. Very much appreciated all the professionalism at this dealership. Would highly recommend their excellent service. Thank you . Marilyn Schlegel More

Great customer service Jessica keeps me informed about status of everything going on with our Amazon vans. status of everything going on with our Amazon vans. More

Nice front desk service staff. Friendly staff overall too. Cordial, polite and respectful to myself and my daughter who picked me up following leaving the car and picking me up fol Friendly staff overall too. Cordial, polite and respectful to myself and my daughter who picked me up following leaving the car and picking me up following servicing. Service period seemed rather long. I was told next day pickup but wasn’t ready. It wasn’t ready till end of day the following day. In total I left the car for 2.5 days. Good thing I have a spare car. Automated phone system is not good. Call in message informed me that I was the 2nd caller and estimated wait time was 5 minutes. After being told this multiple times after about 20-30 minutes I got connected. It rang several times and got connected to v/m. Hung up and immediately called back and got same message of being 2nd caller with wait time of 5 minutes. After another 20 minutes got service provider who informed that at about 4:30pm car was not ready and would need to be left another day thus total 2.5 days in the shop (picked up at about 4:30p). I opted for the “preferred “ service package which was the premium package. Car is running very well, practically like new. Battery on service check list was marked good but is turning over on start sequence a bit slow since pickup. Will likely replace at Costco if needed. Otherwise so far so good following servicing. Just automated phone system needs revamping. Not cool to be told 5 minute wait and after 30 minutes go to v/m, More

I've had my car serviced at Windward Ford of Hawaii since obtaining my 2019 Ford Edge SEL in April 2024. Since I need to keep up with the maintenance of my vehicle specifically for the components that I can obtaining my 2019 Ford Edge SEL in April 2024. Since I need to keep up with the maintenance of my vehicle specifically for the components that I cannot repair or work on myself (i.e. transmission servicing and electronics). Windward Ford of Hawaii's Service Advisors and mechanics are great. I would rate the entire experience a 5, but unfortunately, the staff that supports the Service Advisor and mechanics are unable to predict or anticipate length or amount of time mechanics working on the vehicles. It doesn't take the entire day (quoted to complete in 3 and half hours) to accomplish a complimentary vehicle inspection, an oil change and a tire rotation when you have a scheduled appointment. Any problems identified outside of the required service(s) and other than what was initially requested, should be discussed with the owner and documented on the invoice. Such as the lug nuts ornamental dressing that was found to be swollen and separating, which I denied to have replaced since I already have a new set of acorn lug nuts. Other than these minor issues, I am more than satisfied with the service and experience at Windward Ford of Hawaii. More