Windward Ford of Hawaii

Whatever you do dont take your vehicle here for service. I initally took my truck here for service for the pre-collison/adaptive cruise control sensor. And an intermittent passenger door remote access senso I initally took my truck here for service for the pre-collison/adaptive cruise control sensor. And an intermittent passenger door remote access sensor. Pick up the the truck up paid "diagnositc fee" and was told they were going to order the door handle and that the adaptive crusie was fine. I drive 5 mins down the road, check the adaptive cruise contril and its still not working. Call the service dept and am told they can look at it again when they do the door handle. Get the same error message in Ford Pass app. Keep in mind i have a "Ford PremiumCare" warranty. A couple week goes by and i get a call to schedule an appt because the door handle came in. I make an appt for friday at 1230 and am told they could possibly need the truck over the weekend. Friday goes by no calls no update. Saturday goes by no calls no update. Im in town anyway so i swing by the dealership. Its about 1PM. The service department is already closed up almost an hour early. I go inside and speak to the general manager. Who tells me initally there was an emergency and they closed the department. Then cannot answer a sinlge question about the status of my truck. And refuses to give me my truck back. And keeps referring to the last next note from whoever at service that they could possibly need my. truck thriugh the weekend. Well the service department is closed on Sunday. So nothing is goingnto change with my truck between Saturday and Monday. But the general manager tells me my truck would be ready Monday. I come in today mirning at 8 AM. And thr servive writer says its not done yet... and thay he said its not done and that he toldnme they would need the truck through the week. WOW talk about xxxx communication. Then tells me they need more time to figure out what is wrong with the adapive cruise. And didnt het the door handle replaced. Needless to say im taking my business elsewhere. More

Extremely quick turnaround and so far, the repair appears to be done correctly. However, their charge for the $4,300 kit was $8,700. Insurance covered it, so it’s up to them I guess. to be done correctly. However, their charge for the $4,300 kit was $8,700. Insurance covered it, so it’s up to them I guess. More

Great deals with friendly people! Austin was great working with me and finding a great deal for my family. Austin was great working with me and finding a great deal for my family. More

Appreciate the quick service and friendly attitude from ALL personnel that walked by the waiting room. ALL personnel that walked by the waiting room. More

Very efficient in handling my concerns. Received my vehicle back within a couple of hours Received my vehicle back within a couple of hours More

Best car buying experience ever. No stress from anyone. So happy to have chosen Windward Ford Hawaii. No stress from anyone. So happy to have chosen Windward Ford Hawaii. More

Best experience I’ve had. I have been in the car Business for years and this was by far the best customer service I have had. Thank you to the entire staff especially Austin. I have been in the car Business for years and this was by far the best customer service I have had. Thank you to the entire staff especially Austin. More

Easy to set up an appointment on line. Check in is fast and easy. Everyone is always so nice and friendly. Check in is fast and easy. Everyone is always so nice and friendly. More

Very pleasant people to work with extremely efficient also provide the shuttle Service Can’t recommend it any more highly also provide the shuttle Service Can’t recommend it any more highly More

The service department is excellent, everyone is super polite. JR in particular was really great at getting back to me and keeping me informed on the status of my repair polite. JR in particular was really great at getting back to me and keeping me informed on the status of my repair More