Windward Ford of Hawaii

I thought I was going to get a more personable and authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrib authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrible! I will take accountability for my expectations, trust and putting myself in a vulnerable space. The product is outstanding. Service and staff subpar at best. I’ve come to realize that, although I wanted a new vehicle, the process was more social experiment to examine the integrity of the human condition. I subtly informed the salesman, who was attentive but limited in his role, that I could pay cash for one of the showroom vehicles. He acknowledged. In addition, I became disappointed on the financial end and recently paid off the vehicle. Can you recall that scene from “Pretty Woman” where Julia Roberts returns to the store that ignored her with money to spend? Well, I’m that character and will be looking to upgrade in a year or two and will not return to Windward Ford. To quote Julia Roberts, “Big Mistake, Huge.” 😂 More

I thought I was going to get a more personable and authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrib authentic encounter and not having to don armor for a battle given the smaller dealership and countryside dynamic. Terribly disappointed. Horrible! I will take accountability for my expectations, trust and putting myself in a vulnerable space. The product is outstanding. Service and staff subpar at best. I’ve come to realize that, although I wanted a new vehicle, the process was more social experiment to examine the integrity of the human condition. I subtly informed the salesman, who was attentive but limited in his role, that I could pay cash for one of the showroom vehicles. He acknowledged. In addition, I became disappointed on the financial end and recently paid off the vehicle and removed the dealership from contractual obligations. Can you recall that scene from “Pretty Woman” where Julia Roberts returns to the store that ignored her with money to spend? Well, I’m that character and will be looking to upgrade in a year or two and will not return to Windward Ford. To quote Julia Roberts, “Big Mistake, Huge.” 😂 More

Jeff did a great job working with me to make the purchase & followed thru on all... - 5 stars for jeff! & followed thru on all... - 5 stars for jeff! More

Will is a person I can trust and seems like he really cares about the customer. I would still like to see a vehicle check up sheet that shows the status of the various sections of the vehicle. My vehicle cares about the customer. I would still like to see a vehicle check up sheet that shows the status of the various sections of the vehicle. My vehicle had a small scratch on the driver door. It was addressed and Ford is taking care of it today. Great customer service! More

Service people are so nice and helpful. I enjoy going there even when I’m clueless, lol Thank you! I enjoy going there even when I’m clueless, lol Thank you! More

very carrying customer service with outstanding communication! Thank you for the fantastic support with our A/C system. communication! Thank you for the fantastic support with our A/C system. More

Immediately received help when I stepped on the lot and the sales rep who assisted me, Austin, was awesome and made a great effort to get me a deal that worked for everyone. the sales rep who assisted me, Austin, was awesome and made a great effort to get me a deal that worked for everyone. More

The salesman was very easy to work with and the atmosphere is very comfortable however; I bought a used Ford F150 which looked to be in perfect shape and less than 2 weeks after driving it off the atmosphere is very comfortable however; I bought a used Ford F150 which looked to be in perfect shape and less than 2 weeks after driving it off the lot, the check engine is on. Will respond later with follow up. More

Very hard to get a hold of. No loaner cars available. Options slim here on island. No loaner cars available. Options slim here on island. More

I don't own a Ford anymore please leave me alone. Take email off of your list Take email off of your list More