Windward Ford of Hawaii

There was a bit of confusion and reluctance about the need for the recall service, but once I confirmed that I wanted it done, all went very well. I got a ride home and back to the dealership when the j need for the recall service, but once I confirmed that I wanted it done, all went very well. I got a ride home and back to the dealership when the job was complete, all provided by the dealer immediately upon finish of the original paperwork and the completion of the job. More

My service advisor Alina was great . She’s the best . Tries to really help you She’s the best . Tries to really help you More

A very friendly, professional and an enjoyable experience. Plan on returning whenever I have a need to! experience. Plan on returning whenever I have a need to! More

Great welcoming customer service. Alaina Davis is awesome! Accommodating at last minute inquiry for service maintenance . Alaina Davis is awesome! Accommodating at last minute inquiry for service maintenance . More

Horrible service and bad communication skills. Wrong part was ordered. Parts were missing after service (fender clip and broken screw). Waiting on 5 months to get warrantied item to be fixed. Wrong part was ordered. Parts were missing after service (fender clip and broken screw). Waiting on 5 months to get warrantied item to be fixed. More

The service was done in shorter time than expected. I was kept informed of the progress of the repairs . I worked with the service department, which is not listed below. Also, the staff names have I was kept informed of the progress of the repairs . I worked with the service department, which is not listed below. Also, the staff names have changed for those in the other departments. This section needs regular updates. More

I was suprized by a charge that was not told to me during the drop off of the vehicle. I need to go on online and find out why this service was needed. I appriciate the work that was done but would have like the drop off of the vehicle. I need to go on online and find out why this service was needed. I appriciate the work that was done but would have liked to know about ahead of time. I live in town just 1 mile from Honolulu Ford but I choose to drive 10 miles to Kailua for my service. More

Great service crew. Very helpful and willing to assist. Helped facilitate a battery issue quickly. Very helpful and willing to assist. Helped facilitate a battery issue quickly. More

Although the service department was very busy, the representatives found a way to diagnose my vehicle as quickly as possible. They serviced my vehicle more than 2 weeks earlier than my scheduled appo representatives found a way to diagnose my vehicle as quickly as possible. They serviced my vehicle more than 2 weeks earlier than my scheduled appointment. More

Great to work with. Very accommodating and courteous. Would recommend them to purchase Ford products. Very accommodating and courteous. Would recommend them to purchase Ford products. More