Windward Ford of Hawaii

Knowledgeable and honest I sent a request on line to get information before coming in to buy a car. Ken called me back right away to offer his assistance on setting me up with I sent a request on line to get information before coming in to buy a car. Ken called me back right away to offer his assistance on setting me up with a salesman and an appointment. I was really happy about this because I have never visited a dealership on my own. Knowing that Ken would set me up with a salesman that was right for me made feel so much better. I had a lot of questions for him and he seemed to really know his products. Very helpful! More

Over charged I took my 2012 Ford in which I (thankfully) bought the 5-yr extended warranty on. Windshield washer fluid wouldn't stay in container - - just poured o I took my 2012 Ford in which I (thankfully) bought the 5-yr extended warranty on. Windshield washer fluid wouldn't stay in container - - just poured out on ground when I put it in at the top. $90 later (warranty deductable is conveniently $100 ?!?!) they diagnosed the problem as the pump had somehow fallen out of the resevoir. All they had to do was push it back in....for $90. Granted I couldn't do that myself as I can't get under my car but at this same visit they did the 70,000 mile checkup for $160 so they were already under my car. Would give an awesome review if they had said "no charge, shouldn't have fallen out in the first place and was a snap to put back in". Instead I'm going back to Honolulu Ford. More

expensive I had an issue with a known problem on my 95 Mustang. I had no appointment but I brought it in when the problem occurred. Left it there for them to Di I had an issue with a known problem on my 95 Mustang. I had no appointment but I brought it in when the problem occurred. Left it there for them to Diag. and fix the problem. My issue is that the same parts installed were twice the price as at Honolulu Ford. It was over a $100. more at Kailua Ford, But this visit was pleasant, vert courteous but way too expensive. More

Sales with Aloha. Big Mahalo Our sales expetience with Windward Ford was outstanding. Stuart Alsup, sales, and Don Minnis, business manager, consistantly treated us in a exemplory Our sales expetience with Windward Ford was outstanding. Stuart Alsup, sales, and Don Minnis, business manager, consistantly treated us in a exemplory, caring and respectful manner over the long hours we spent determining what truck would best suit our needs. Stuart's knowledge, responsiveness to our needs, his patience, and aloha included one of the most thorough test drives we have ever had. His expertise guided us through the decision process smoothly even though we have never owned a truck and came into the process with no experience. Stuart has earned our respect and trust. Having shopped for cars and now trucks at many dealerships we can definitively recommend Windward Ford and Stuart Alsup. If you are looking for a full size truck, especially if you are a member of USAA, call them. More

Bad purchase experience I purchased a used 2015 Jeep over the Internet for my son in the service. I was in Florida and my son was in Japan. Everything was bought sight unse I purchased a used 2015 Jeep over the Internet for my son in the service. I was in Florida and my son was in Japan. Everything was bought sight unseen. The salesman told me it had power doors as this was important to my daughter in law since she has two young children. I paid by wiretransfer. When my daughter was n law arrived to pickup the Jeep it didn't have power doors. My son was not arriving until late September so I told her I would deal with this when I arrived. When I arrived I went to the dealer. Things were great until I asked about the doors. Everybody just went to their offices leaving me with Mr. Cox who said he would check it out and get back to me the next day. The next day Stuart called to tell me there was nothing they could do I could take it up with the owner Mr. Jay Gill. In the following days I dealt with Christian D. And Mr. Lamping. Both were Mr. No and Lamping told me he could get them for me "cheap". I told him not to shake me down as the locks were part of the deal. BEWARE OF THIS DEALER AND THE WAY THEY DO BUSINESS More

Great experience!. I had not financed a car in years. The whole staff worked really hard to get me approved. Best experience by far. They made no promises but made it ha I had not financed a car in years. The whole staff worked really hard to get me approved. Best experience by far. They made no promises but made it happen, I was able to get aproved for the Vehicle I wanted, highly recommend to buy a car through WINWORD FORD. Very friendly staff. More

Made it easy and pleasant Buying my new F-150 was a pleasant, pressure free experience. I knew exactly what I wanted, they made getting it a pleasure. They even had treats and Buying my new F-150 was a pleasant, pressure free experience. I knew exactly what I wanted, they made getting it a pleasure. They even had treats and water available for my dog. Great place to buy a car. More

safety inspection - good job took my car in for a safety inspection. i was very impressed at how professional and personable the service advisor, along with the rest of the staff took my car in for a safety inspection. i was very impressed at how professional and personable the service advisor, along with the rest of the staff here are. Everyone seems so happy to come to work here, you can see it in their smiles. Customer service was far above excellent. I will only bring my car in for service here. I feel you can trust them, all very professional, local style, even the cashier and lot attendant, I mean everybody More

Lets custmers rot Have new 2015 Fusion Energi Titanium purchased from Windward Ford. About 3 months old and the right front tire had a leak I filled it up and went to Have new 2015 Fusion Energi Titanium purchased from Windward Ford. About 3 months old and the right front tire had a leak I filled it up and went to the dealer; they wouldn't see me without an appointment. Called for an appointment and was told it wouldn't be for another two weeks, at best. I am afraid to travel too far with a tire that keep going flat. I would manage the 5 miles to the dealership and then back home where I could keep adding air. Closest other place for warranty on the Michelin tires was Sears in Kaneohe. Didn't want to risk the 15 mile trip with that tire. After a week of trying to get service, I finally went to Goodyear across the street from Windward Ford. They had to replace the tire because of a hole in the sidewall. No warranty on Michelin at Goodyear, but I could now travel around again. Almost $200 expense. I don't plan to use this dealership ever again. More

Service department is worth the drive out to Kailua I live 5 minutes from Honolulu Ford and after suffering from an endless number of incredibly rude service reps, I decided to make the extra half hour I live 5 minutes from Honolulu Ford and after suffering from an endless number of incredibly rude service reps, I decided to make the extra half hour drive to Windward Ford and it was totally worth it. Pat and his staff are awesome. Friendly and welcoming. Didn't blame the customer and repaired my car in an extremely fast manner. There is no comparison to the level of customer service and if you are thinking about buying a Ford, I would make the extra hike to Kailua and buy it from them. Everyone from Pat to the receptionist were fantastic. You won't regret it. Thanks Pat for restoring my confidence in Ford! More