Windward Ford of Hawaii

Service department is worth the drive out to Kailua I live 5 minutes from Honolulu Ford and after suffering from an endless number of incredibly rude service reps, I decided to make the extra half hour I live 5 minutes from Honolulu Ford and after suffering from an endless number of incredibly rude service reps, I decided to make the extra half hour drive to Windward Ford and it was totally worth it. Pat and his staff are awesome. Friendly and welcoming. Didn't blame the customer and repaired my car in an extremely fast manner. There is no comparison to the level of customer service and if you are thinking about buying a Ford, I would make the extra hike to Kailua and buy it from them. Everyone from Pat to the receptionist were fantastic. You won't regret it. Thanks Pat for restoring my confidence in Ford! More

The employees who work there are very helpful from the person who answers the phone, the cashier, the lot attendants who wash and move the cars, and most definitely the gentlemen who run the service depar person who answers the phone, the cashier, the lot attendants who wash and move the cars, and most definitely the gentlemen who run the service department, Pat and Lou. There is one more person who was kind and helpful, I am not sure of his name; he is a salesman; he is African American; and he was so kind to us. Pat and Lou are resourceful and willing to accommodate with schedules and appointments. They both are knowledgeable of our vehicle and the requirements that are necessary. Ford McKenna is very lucky to have workers like this who make a lasting impression to owners like us. More

The service department they are so awsome very caring with me. Very helpful especially with my husband who is suck. I just love they service. Im been dealing with them for past 8 years. I love them all. with me. Very helpful especially with my husband who is suck. I just love they service. Im been dealing with them for past 8 years. I love them all. More

I am a repeat service customer with our second ford vehicle. The dealership makes it convenient for me by supplying a loaner on request and estimates for service are dependable with reliably quality w vehicle. The dealership makes it convenient for me by supplying a loaner on request and estimates for service are dependable with reliably quality workmanship. AS long as I own a Ford I will use this service department. More

Very plesant and pleasing appearance and waiting area. quote are up front, with no pressure. As a return customer they don't push you into deciding what is being recommended... willing to discuss alternat quote are up front, with no pressure. As a return customer they don't push you into deciding what is being recommended... willing to discuss alternative (used) genuine parts and where available. Unlike another dealership (Cutter) that will only sell new parts that you may or MAY NOT need ... daughter went in for routine maintenance and ended up with a major bill. ( Have not seen them take advantage of women here...to gouge out higher profits...I have seen them explain situation...discuss alteratives and not presure them in giving a response until they were ready or have consulted someone else... some had opted to have it done there and some opted to have done elsewhere...still they are very coutious and personable. They put customer first in these tough economic times. More

Windward Ford is like a warm, caring family. We have dealt with their service manager, Lou for 10 years now, and he is professional, personable, helpful, always stands behind Windward Ford's repairs and dealt with their service manager, Lou for 10 years now, and he is professional, personable, helpful, always stands behind Windward Ford's repairs and service. Their prices are very competitive, and their service department is the BEST on Oahu. We intended to buy our 2002 Windstar from Windward Ford, but they didn't have what we wanted. We found ours at another dealership on Oahu, but did not like their service or the distance from our home. Windward Ford serviced the Ford van we had before, and we had always enjoyed excellent, friendly service from them, and decided to have them service our new Windstar. They treat us like family, the setting is welcoming - it looks like a large country ranch-style home - and, this is big...they have an old fashioned popcorn machine, and their customers all gather round it to get their bag of hot popcorn :) They are the essence of Aloha. Mahalo to Lou and the Windward Ford service department and Lou for taking care of our Ford Windstar, both the older and this one we bought new in 2002. Hugh & Vivian Honolulu More

I've been having my car serviced at McKenna for 5 years. Lou and Pat are friendly and knowledgeable. I'm in and out fast, and treated like a VIP. Wouldn't take my car any where else! Lou and Pat are friendly and knowledgeable. I'm in and out fast, and treated like a VIP. Wouldn't take my car any where else! More

Attempted to buy a base model 2009 Ford Ranger from Windward. Showed up, the truck was in the lot, but filthy. Ok, no big deal. Went for the test drive and it was fine. Went to talk price after goi Windward. Showed up, the truck was in the lot, but filthy. Ok, no big deal. Went for the test drive and it was fine. Went to talk price after going over financing (told him it would be a cash purchase) and other background information. He then comes back with a price list showing the asking price, minus the rebates, then the total. Well the asking price was $3,000 OVER MSRP (on a truck that is about $12,000 after rebates, that's a 25% mark-up!). I told him that was crazy and counter offered within a few hundred of MSRP. He went to the "manager" twice, but wouldn't come down from the price. We walked, huge waste of time. More