Windward Ford of Hawaii

Unfriendly, rude and inefficient I hate to leave a bad review but the treatment that I got was unexeptable. The service advisor was unfriendly, rude and abrupt. Immediately questioned I hate to leave a bad review but the treatment that I got was unexeptable. The service advisor was unfriendly, rude and abrupt. Immediately questioned whether my warranty would cover. I went to Honolulu Ford instead and got 5 star treatment! Not sure who the service advisor was but I came in at 10am on Monday the 30th of April. Whoever it was must have been having a bad day. More

Service Department - Thank you! I bought my 2016 Edge from Windward Ford and decided to stick with the team here to handle the service aspect throughout the ownership of my vehicle. I bought my 2016 Edge from Windward Ford and decided to stick with the team here to handle the service aspect throughout the ownership of my vehicle. So when I had an issue with the craftsmanship of the dash, I took it in for them to look at it. After two failed attempts, I brought up my concern and frustration with JR Serna. He immediately jumped on the issue and asked to give him and his service team a second chance. After his initial evaluation, he worked really hard with the manufacturer to ensure that the part was in pristine condition before installing - he even honored to replace a failed rear LED tail light assembly at last minute. I'm happy to report that JR met my expectation with the repair and I will continue to return to Windward Ford and trust they will provide to me excellent service to my vehicle. More

Much Aloha The staff was incredible! Jaris did a great job explaining the features and everyone was very helpful. I would absolutely recommend Windward Ford to m The staff was incredible! Jaris did a great job explaining the features and everyone was very helpful. I would absolutely recommend Windward Ford to my friends. PS I LOVE MY EXPLORER! More

Great Experience My family was looking for a used car to upgrade to and Windward Ford along with Al helped us with exactly what we wanted. Thanks Al and Christian. My family was looking for a used car to upgrade to and Windward Ford along with Al helped us with exactly what we wanted. Thanks Al and Christian. More

Great experience I am a first time car buyer and like everyone I herd the horror stories of dealerships.. but when I came in to Windward Ford they completely changed m I am a first time car buyer and like everyone I herd the horror stories of dealerships.. but when I came in to Windward Ford they completely changed my mind on that. They treated me like a family member and GM Jay Lamping was so helpful and walked me through the process he went above and beyond my expectations and even got me approved As a first time buyer thanks guys! I love my car thanks Jay and Angel and don minis More

Outstanding service Jaris Pilayo was the first person that greeted me when I walk on to the lot. His professionalism and most importantly his "Aloha" spirit impressed me Jaris Pilayo was the first person that greeted me when I walk on to the lot. His professionalism and most importantly his "Aloha" spirit impressed me; the attitude and the geart deal motivated me to purchase my dream truck, 2017 Raptor, at Windward Ford verses then the other dealerships. I highly recommend you come to see the team at Windward Ford at the gateway of Kailua for all your Ford automotive needs... More

Worst service department ever! Don't take your car to this service department. The mechanic forgot to put lug nuts back on wheel on my new car the wheel flew off and car slid over Don't take your car to this service department. The mechanic forgot to put lug nuts back on wheel on my new car the wheel flew off and car slid over 200 feet almost killed my husband. Now I have been arguing with the dealership for over one month, all I want is a replacement car for the new car that they wrecked. I hope they do what is right and replace the c-max that they wrecked with a replacement car. More

Great Came in looking at ford st left with beautiful ford mustang great people! I will recommend this dealership to all of my friends! Thank you Came in looking at ford st left with beautiful ford mustang great people! I will recommend this dealership to all of my friends! Thank you More

Great service! Jaris was helpful and kind! I was riding the bus one day and the next day I was on the road in a certified preowned vehicle. I'm so grateful for the c Jaris was helpful and kind! I was riding the bus one day and the next day I was on the road in a certified preowned vehicle. I'm so grateful for the car as I travel back and forth across the island. I received timely attention and kindness from the staff at Windward Ford! I'll definitely choose them again. More

Outstanding Extremely helpful and friendly. Everyone had a great attitude and seemed to know a lot about what was going on. Would definitely recommend to anyone l Extremely helpful and friendly. Everyone had a great attitude and seemed to know a lot about what was going on. Would definitely recommend to anyone looking to invest in a new vehicle. More