Windward Ford of Hawaii

No Ka Oi! I was born and raised in Territorial Kailua, before Hawaii became a state so I try and keep all my business and money in Kailua whenever I can. When I was born and raised in Territorial Kailua, before Hawaii became a state so I try and keep all my business and money in Kailua whenever I can. When my wife and I decided to go shopping for her 'retirement car' a Plug-in Electric Hybrid, we narrowed the choices down to four different makes and models all on the Windward side. I had done some research online and made contact with Wayne Fukumoto via email to setup a visit and test drive, email is a great tool! We visited Windward Ford first because of the four dealerships I sent feelers out to, Wayne responded almost immediately . . . good job! After visiting with Wayne, and getting an idea of what kind of offers he had for our trade in and financing, my wife and I went to visit the other three dealerships (yes, all in one morning). My wife had her heart set on one of your competitors cars and the demo drive was great (happy to provide the information about our other choice if your review allows). We went back to see the FORD one last time to make our final decision and true to his word, Wayne "earned our business." Wayne gave us the best price for our trade in, Don Minnis gave us a great deal on financing, so good in fact that our credit union couldn't touch it! Don provided us with extended warranty options and finalized our paperwork and we drove home in our new Ford Fusion, Energi Titanium that evening! Can't say enough for Wayne and his down to earth approach to car sales. Being a "senior citizen" I've bought a few cars in my lifetime and I have to say that working with Wayne was the most painless experience I've ever had. He even gave us a price for the Ford we were looking at to take shopping with which in the past (we bought our last car in 2013) would never happen, talk about no pressure sales! Because we had to be at a dinner gathering, we had to leave before we were able to get the orientation and setup of the new car but Wayne made it a point to meet with us the next morning (Sunday) at opening and do the orientation and setup my wife with all the tech things like Bluetooth connection for the cellphone, seat adjustment and memory, etc. When my wife and I left the dealership we felt confident that if we needed any assistance, Wayne and the Ford team will be there for us. I'm hoping that when I'm ready to look for my retirement car, I can find something at Windward Ford! PS I can't remember the persons name or his title (he was very friendly and personable) but I had to play a tennis match in Kailua and didn't have time to run out and grab lunch (we were doing the paper work for the car sales) so this very nice gentleman was cooking hot dogs and hamburgers for the workers, cooked some up for me and my wife . . . BONUS! Great Job, Great Aloha Spirit! More

Very good Good service got a loaner used warranty of factory got fast service good waiting area good attention to customer thank you very much for fixing car Good service got a loaner used warranty of factory got fast service good waiting area good attention to customer thank you very much for fixing car More

Excellent Service Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, timely and forthright! His actions were the epitome of customer service! More

So thankful for Andrew! No pressure sales... Andrew listened to our needs and answered all of our questions. Don shared all of the different packages and customized it to mee No pressure sales... Andrew listened to our needs and answered all of our questions. Don shared all of the different packages and customized it to meet our needs. Would definitely come back. More

amazing job professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another app professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another appointmen to check it out... very knowledgable and caring about us.. thank you....hana hou!!!!! More

My experience at windward Ford Don is awesome! Very professional,dependable,caring and passionate about taking care his customers. Ken is great! He gets the job done. Very inform Don is awesome! Very professional,dependable,caring and passionate about taking care his customers. Ken is great! He gets the job done. Very informative about his vehicles. More

Great service experience ! The service experience was great! Junior & Mike were courteous & explained all aspects of my visit. My wife Patti and myself will be happy to have The service experience was great! Junior & Mike were courteous & explained all aspects of my visit. My wife Patti and myself will be happy to have both of our 2016 Mustang and 2013 Fusion serviced here in the future. More

Under staffed unable to keep scheduled commitments. not informing clients that there car was not worked on until 4 to 6 hours after drop off. Not just once but 3 ti unable to keep scheduled commitments. not informing clients that there car was not worked on until 4 to 6 hours after drop off. Not just once but 3 times in a row for us. up charging cost on project that have been spec for parts and labor. They claim something was missed in the first inspection and the next tech found a problem with the job.Your techs must do the inspection right the first time, not a month later after the part comes in and the job is in progress. the list goes on. More

Service and communication The service rep , John K communicated several times with my husband and myself making sure that the rental company and Ford were on the same page. He The service rep , John K communicated several times with my husband and myself making sure that the rental company and Ford were on the same page. He let us know what the costs were and what was covered by warranty. And how long it would take . He was friendly and knowledgeable. I More

They were quick and they even washed my truck John called and updated me on what they were doing to my truck. I took it there to be serviced and they found a safety recall and took care of that to John called and updated me on what they were doing to my truck. I took it there to be serviced and they found a safety recall and took care of that to More