Windward Ford of Hawaii

Disappointed & Frustrated I purchased my vehicle at Windward Ford in 2005 and have been a very loyal customer ever since. I take my car there every 6 months for service (oil c I purchased my vehicle at Windward Ford in 2005 and have been a very loyal customer ever since. I take my car there every 6 months for service (oil change, etc.). Although I have had my car for 13 years, the odometer reading is only 35,500 miles and the car looks great. In February 2018 the car started running rough/jerky. It is now July 2018 and to make a long painful story short, after several visits to Windward Ford (each time having to leave my car there for several days) and having to pay the diagnostic fee more than once plus other charges, the technicians have still not been able to determine why my car has been running rough/jerky since February. I was told that my car was old. I have written a letter to the Service Manager to document my complaint. Additionally, to add insult to injury, when I dropped off my car for the most recent service appointment because the "Check Engine" light went on for the second time since February (in addition to running rough/jerky), I was told they no longer provided shuttle service to my house (10-15 minutes away). So I had to pay a $25 cab fee to go home and then another $25 cab fee to pick up my car a few days later. Thank you, Windward Ford, for not rewarding your loyal customers! More

Awesome! Very helpful and friendly! I went in to see and test drive an F150, and left with it the same day. I'd recommend them to my friends and family. Very helpful and friendly! I went in to see and test drive an F150, and left with it the same day. I'd recommend them to my friends and family. More

Time consuming The car salesman was very good but that’s were it stops. The finance guy takes entirely to long to process your paperwork. They only have one guy a The car salesman was very good but that’s were it stops. The finance guy takes entirely to long to process your paperwork. They only have one guy and I waited hours to sit with him after I selected the car I wanted. He will talk about everything but the business at hand. He is extremely unfocused. Weeks after leaving with car he is still contacting me for additional documents that he should have already asked for. This experience was the worst I have ever had with a car purchase. More

Awesome Took my car in for oil change and six month check up ... Service department at Windward Ford ... awesome ...They did a fantastic timely job and eve Took my car in for oil change and six month check up ... Service department at Windward Ford ... awesome ...They did a fantastic timely job and even washed my car... how’s that for service !!!! I am very pleased and would recommend them highly ..Cat Schaffner More

Satisfaction Routine service required. Very good attention and service received. Completion of work was in line with the given timeline. Initial scheduling of ap Routine service required. Very good attention and service received. Completion of work was in line with the given timeline. Initial scheduling of appointment, by phone, was only negative experience. More

No Ka Oi! I was born and raised in Territorial Kailua, before Hawaii became a state so I try and keep all my business and money in Kailua whenever I can. When I was born and raised in Territorial Kailua, before Hawaii became a state so I try and keep all my business and money in Kailua whenever I can. When my wife and I decided to go shopping for her 'retirement car' a Plug-in Electric Hybrid, we narrowed the choices down to four different makes and models all on the Windward side. I had done some research online and made contact with Wayne Fukumoto via email to setup a visit and test drive, email is a great tool! We visited Windward Ford first because of the four dealerships I sent feelers out to, Wayne responded almost immediately . . . good job! After visiting with Wayne, and getting an idea of what kind of offers he had for our trade in and financing, my wife and I went to visit the other three dealerships (yes, all in one morning). My wife had her heart set on one of your competitors cars and the demo drive was great (happy to provide the information about our other choice if your review allows). We went back to see the FORD one last time to make our final decision and true to his word, Wayne "earned our business." Wayne gave us the best price for our trade in, Don Minnis gave us a great deal on financing, so good in fact that our credit union couldn't touch it! Don provided us with extended warranty options and finalized our paperwork and we drove home in our new Ford Fusion, Energi Titanium that evening! Can't say enough for Wayne and his down to earth approach to car sales. Being a "senior citizen" I've bought a few cars in my lifetime and I have to say that working with Wayne was the most painless experience I've ever had. He even gave us a price for the Ford we were looking at to take shopping with which in the past (we bought our last car in 2013) would never happen, talk about no pressure sales! Because we had to be at a dinner gathering, we had to leave before we were able to get the orientation and setup of the new car but Wayne made it a point to meet with us the next morning (Sunday) at opening and do the orientation and setup my wife with all the tech things like Bluetooth connection for the cellphone, seat adjustment and memory, etc. When my wife and I left the dealership we felt confident that if we needed any assistance, Wayne and the Ford team will be there for us. I'm hoping that when I'm ready to look for my retirement car, I can find something at Windward Ford! PS I can't remember the persons name or his title (he was very friendly and personable) but I had to play a tennis match in Kailua and didn't have time to run out and grab lunch (we were doing the paper work for the car sales) so this very nice gentleman was cooking hot dogs and hamburgers for the workers, cooked some up for me and my wife . . . BONUS! Great Job, Great Aloha Spirit! More

Very good Good service got a loaner used warranty of factory got fast service good waiting area good attention to customer thank you very much for fixing car Good service got a loaner used warranty of factory got fast service good waiting area good attention to customer thank you very much for fixing car More

Excellent Service Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, timely and forthright! His actions were the epitome of customer service! More

So thankful for Andrew! No pressure sales... Andrew listened to our needs and answered all of our questions. Don shared all of the different packages and customized it to mee No pressure sales... Andrew listened to our needs and answered all of our questions. Don shared all of the different packages and customized it to meet our needs. Would definitely come back. More

amazing job professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another app professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another appointmen to check it out... very knowledgable and caring about us.. thank you....hana hou!!!!! More