Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Windward Ford of Hawaii
Kailua, HI
959 Reviews
Get to Know Us, Your New Ford Dealership Serving Kailua, Honolulu, Mililani, Pearl City and Kaneohe
At Windward Ford of Hawaii, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Ford SuperDuty, Fusion, F-150, Fiesta and Fusion models on display, we're here to help put you behind the wheel of the right new or used vehicle for you. But, we don't consider that the end.
Windward Ford of Hawaii offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Ford lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms.
Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Ford parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride.
How can you experience all this? Well, plenty of ways. Windward Ford of Hawaii can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We can be found at 725 Kailua Road Kailua, Hawaii. We're happy to continue the conversation, discuss new models, and answer any questions you might have. Our Kailua location is conveniently located near Honolulu, Mililani, Pearl City and Kaneohe.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 959 reviews
December 11, 2018
Excellent service .We couldn't have asked for anything better. The service to be performed was well explained and the time spent to fill out paper work was clear and s .We couldn't have asked for anything better. The service to be performed was well explained and the time spent to fill out paper work was clear and simple. Very good experience. I'm so happy to have Windward Ford to take care of my F150 truck. More
by DJMLIM
Verified CustomerEmployees Worked With
John Kurtlelwicz (amazing).
December 10, 2018
Great, fast service! As usual the guys at Ford were professional and honest! Jon was very helpful, and made sure I got the best service done on my car at the best price. As usual the guys at Ford were professional and honest! Jon was very helpful, and made sure I got the best service done on my car at the best price. Thanks Ford crew! More
by MTSCON
Employees Worked With
Jonathan Young
December 08, 2018
Friendly and efficient I came on time, and I was able to leave the car for service right away. The people are courteous and efficient. The entire transaction was painless I came on time, and I was able to leave the car for service right away. The people are courteous and efficient. The entire transaction was painless and being treated well. Thank you! More
by JMLUMENG
Employees Worked With
vin
December 08, 2018
Air Bag Replacement 5 1/2 mos. waiting, 11 28 get call air bag is in. I make appt. for Friday Morning 11/30. take car in promised 1 - 1/2 hr wait then told it would tak 5 1/2 mos. waiting, 11 28 get call air bag is in. I make appt. for Friday Morning 11/30. take car in promised 1 - 1/2 hr wait then told it would take longer then not ready that day and didn't get call till next day at 1:00. Think I was lied to from the start. Then I get a call yesterday telling me that my air bag was in for replacement. I don't think the right hand knows what the left hand is doing at Windward Ford. More
by MSBREDE
Employees Worked With
Matthew Inouye. and someone by the name of John
December 08, 2018
Smooth Process Don and Don both were very friendly and easy to talk to during the car buying process, they both did an excellent job of giving me all the information Don and Don both were very friendly and easy to talk to during the car buying process, they both did an excellent job of giving me all the information I needed. More
by JUSTINMATSUO
Employees Worked With
Don Minnis, Don Comeaux
December 07, 2018
Friendly, relaxed, efficient sales force I knew what I wanted, and they helped me get it while being willing to make the deal attractive. I would buy another car from them. I knew what I wanted, and they helped me get it while being willing to make the deal attractive. I would buy another car from them. More
by MAWHUB
Employees Worked With
Don Minnis, Don Comeaux
December 05, 2018
Service experience Great timeliness and follow-through. More upselling than I prefer but overall this was tolerable. John (not sure this is his correct name) was thoro Great timeliness and follow-through. More upselling than I prefer but overall this was tolerable. John (not sure this is his correct name) was thorough. More
by GCHUN
Employees Worked With
John? Service Rep.
December 03, 2018
Helpful Problem Solving Had an unusual problem with water collecting inside the vehicle. Patience and persistence paid off. John provided excellent communication along the wa Had an unusual problem with water collecting inside the vehicle. Patience and persistence paid off. John provided excellent communication along the way. Thank you for excellent service. More
by don001
Employees Worked With
John Kurtelawicz
December 03, 2018
Great people, great service! I dropped my car off for scheduled maintenance and safety recall. If not for these 2 mandatory service visits I would not have occasion to visit the I dropped my car off for scheduled maintenance and safety recall. If not for these 2 mandatory service visits I would not have occasion to visit the dealership. My car has given me ZERO problems since the day I drive it off the lot. More
by TIGHAWAII
Employees Worked With
Service people
November 30, 2018
Awesome Service I made the mistake of taking my car to Honolulu Ford because I was in a rush and it’s close to my home. Huge mistake! Honolulu Ford is the worst and I made the mistake of taking my car to Honolulu Ford because I was in a rush and it’s close to my home. Huge mistake! Honolulu Ford is the worst and they absolutely don’t care about their customers. After my car sat in their lot for 5 days without resolving anything and no phone calls, I had enough and picked up my car and took it to Windward. Matt was awesome as usual, kept me in the loop all the time and fixed my car in no time. More
by KIRIMITSM001
Employees Worked With
Matt
