Windward Ford of Hawaii

Out with the old in with the new. Everyone at Windward Ford were very friendly, helpful and willing to go the extra mile and thank you for helping us get our own Ford Everyone at Windward Ford were very friendly, helpful and willing to go the extra mile and thank you for helping us get our own Ford More

service They did not complete everything they said they were going to do ( tire rotation was not done) Other than that I think it was fine. They did not complete everything they said they were going to do ( tire rotation was not done) Other than that I think it was fine. More

Great experience Had a fabulous, low pressure and informative visit to Windward Ford. Justin was knowledgable and great to work with, he understood what I was looking Had a fabulous, low pressure and informative visit to Windward Ford. Justin was knowledgable and great to work with, he understood what I was looking for in a vehicle. More

Fast, Efficient Service on AirBag recall! The service manager ordered my part ahead of time, he notified me when the part came in and asked what would be a convenient time for my appointment. The service manager ordered my part ahead of time, he notified me when the part came in and asked what would be a convenient time for my appointment. He cautioned me that it involved taking apart the dash and could be a 2-day repair. I dropped my car off the night before and by noon the next day, he called to say it was finished! Great service! More

Help with a lease for dad This lease/purchase was a family decision. My sister and I flew in from California to help our dad understand his lease options. Sal was patient. He This lease/purchase was a family decision. My sister and I flew in from California to help our dad understand his lease options. Sal was patient. He simply explained our 5 options, listened to our intentions and gave us time to make a decision. Hassle free purchase. Thank you! More

Update: Check carfax don’t rely on their report UPDATE: These guys showed me an experian auto check report that didn’t report all details of the car I bought. My fault for not checking carfax, but UPDATE: These guys showed me an experian auto check report that didn’t report all details of the car I bought. My fault for not checking carfax, but carfax reported a lot more history and four owners than the 1 owner that was reported by autocheck. So please be aware, these guys might try to hide unfavorable history on a car with auto check versus car fax. Always ask for a car fax. What a easy and positive experience!!! From my first contact online to walking out the door with the keys...it was great--no complaints. Ken was very professional throughout the entire process and worked hard to get me the best deal. Don worked my financing paperwork and he was very thorough with the warranties and options. He did not pressure me into purchasing unnecessary warranty packages and he also worked hard to find me the best interest rates. Overall...great experience! More

Install 4 new tires and change oil Was informed that with no appointment it would take a minimum of4 to 6 hours to change oil and replace tires if available, made appointment to bring c Was informed that with no appointment it would take a minimum of4 to 6 hours to change oil and replace tires if available, made appointment to bring car in several days later and informed again that it would take to after lunch to complete due to wait time etc. although they called me in 3 hours to say car is complete. I could have gone to the Goodyear dealership a half mile from my home to get the tires changed and oil changed at a cheaper price but due to loyalty used Ford but am disappointed that respondes were not direct and straight. More

VEHICLE SERVICE On time scheduling, honest & trustworthy. Companies promise the world, and thereafter, all let downs happen, but some companies stand above the rest, On time scheduling, honest & trustworthy. Companies promise the world, and thereafter, all let downs happen, but some companies stand above the rest, Windward Ford is that company. More

Great except for shuttle service Everything was good except for the shuttle service. When we dropped our car off, we had to wait 2 hrs for someone to drive us home. We also had to w Everything was good except for the shuttle service. When we dropped our car off, we had to wait 2 hrs for someone to drive us home. We also had to wait one hour for a pickup when our car was ready. Other than that, the service was great. Nick was great! More

Walked out with a car, didnʻt I? I didn?t feel pressured at all, which was very important to me. Nohili was very understanding of my situation and did his best to answer all of my que I didn?t feel pressured at all, which was very important to me. Nohili was very understanding of my situation and did his best to answer all of my questions. Don, the business manager, was so sweet and informative. More