Windward Ford of Hawaii

Great experience Everyone was very friendly and eager to make things work. I left feeling satisfied and would return to buy another Ford in the future. Thanks Justin a Everyone was very friendly and eager to make things work. I left feeling satisfied and would return to buy another Ford in the future. Thanks Justin and Randy! More

Excellent service The Service department is very kind and professional. I have no issues complains with anyone in that department. I highly recommend them to anyone tha The Service department is very kind and professional. I have no issues complains with anyone in that department. I highly recommend them to anyone that needs automotive services. More

Tire rotation not done prior to wheel alignment as required Tire rotation was not done as requested and told was done prior to wheel alignment that I paid extra for. I had marked the tires prior to taking the t Tire rotation was not done as requested and told was done prior to wheel alignment that I paid extra for. I had marked the tires prior to taking the truck in and they were on the same axil when I returned home. Waste of $140.00 wheel alignment. No follow up from my phone call to report the issue with service. More

very solution oriented and helpful! I walked in on a very busy Saturday and they took me in as a walk in very kindly. I told them I was having a bit of a hard day and really needed servi I walked in on a very busy Saturday and they took me in as a walk in very kindly. I told them I was having a bit of a hard day and really needed service done ASAP. They were very accommodating. I worked with John, and the very nice lady inside who I wish I could remember her name!! They were very understanding and helpful. Got it done quickly. Would recommend!! More

Service review John in the service department was really knowledgeable and honest...he got my f150 back into top shape efficiently and was very attentive to my needs John in the service department was really knowledgeable and honest...he got my f150 back into top shape efficiently and was very attentive to my needs... More

First service for 2018 Fusion hybrid Was easy to get appointment and was on time with helpful people in the service department. I was also surprised with the low cost of the service. Was easy to get appointment and was on time with helpful people in the service department. I was also surprised with the low cost of the service. More

Engine / Vehicle Inspected Thorough inspection and report done on vehicle engine replacement done at another shop. Very helpful on assisting with what needs to be corrected and Thorough inspection and report done on vehicle engine replacement done at another shop. Very helpful on assisting with what needs to be corrected and work that was not done to spec. More

Maintenance center issue I came to change oil and I was told to change a wiper. I was recommended to prepay to order in advance.Then they told me someone will run to buy and i I came to change oil and I was told to change a wiper. I was recommended to prepay to order in advance.Then they told me someone will run to buy and it will be only 15 min. In 1 our nothing hapenned. I spent there from 10.30 to 1pm. They removed the wiper and never put the new one. I explained many times that I have to leave at 1pm to pick up my child from school. Now I had to come the other day to get the wiper. I had an impression that they only care about amount of money, not customers. More

Not Great - Took Guy to get things rolling The male service attendant made me feel like due to being a female, I had no clue as to cars. When I informed him that my battery light was on and th The male service attendant made me feel like due to being a female, I had no clue as to cars. When I informed him that my battery light was on and that my dashboard was going off and on as I was driving back to Windward Ford, he said okay. When I requested that he also check my alternator and wiring to ensure that there was no electrical short, he came off as rude and kept informing me that I would need to pay diagnostic fees for each. I further informed him that I picked up the car less than a month before and that a battery that was in working order would not have drained that fast if the alternator was working correctly. If Windward Ford want to get more customers and keep those who purchased a car from them, then their service guy (particularly the one who helped me) needs to have better customer service skills. It's takes being greeted and serviced with a smile a long way.... I'd like to thank Guy and Wayne for being there and saving my life. I was initially upset but after talking to them, I was happy that I did purchase my van from them. Thank you Guy and Wayne for great customer service!!!! More

Awesome service and staff Very pleasant sales staff and finance people. Very pleased with the Ford 150 purchased. Awesome warranty and support. Sales person was very knowlegeab Very pleasant sales staff and finance people. Very pleased with the Ford 150 purchased. Awesome warranty and support. Sales person was very knowlegeable and personable, felt comfortable and not pressured to buy. Good job. More