Windward Ford of Hawaii

During 60K service, they broke my oil dipstick handle I needed a replacement battery, new wiper blades and a 60K service on my Ford Escape. Service manager John K. told me their mechanic had a late start I needed a replacement battery, new wiper blades and a 60K service on my Ford Escape. Service manager John K. told me their mechanic had a late start and would not be able to finish that day. As I did not need the car I told him to keep it overnight. I picked it up the next morning and drove home. I had checked my oil before the service visit. An hour after getting the car home, I went to check the oil again only to find that I could not because the dip stick handle was broken off and what was left of the plastic handle was stuck in the dipstick tube. Clearly the service manager did not know about it until I called him. I suspect there's an issue with one of their mechanics. I think it's unconscionable to break a part during service and not fix it on the spot, or worse to send the customer away without telling them. John scheduled me to bring the Escape back. I did and after waiting a while, I was told they had the wrong dipstick and would have to order another. Bottom line was it took 3 visits to complete the 60K service. To their credit they did replace the dipstick at no charge to me. More

Great dealing with Don Comeaux and Christian I have been taking my vehicles to Windward Ford for the past 15 years. Great service, friendly staff. Parts department is well stocked. The Saturda I have been taking my vehicles to Windward Ford for the past 15 years. Great service, friendly staff. Parts department is well stocked. The Saturday service is great. More

Fast service There was a safety issue with my new ranger I purchased there. They gave a loaner and fixed my truck within 24 hrs. They were transparent about the is There was a safety issue with my new ranger I purchased there. They gave a loaner and fixed my truck within 24 hrs. They were transparent about the issue. ( loose wiring) Th e technician did a very thorough job to insure that it wouldn't happen again. Good job!!! More

Service Overall I’m very pleased with the service. Did have to wait approximately 10 minutes after I paid my bill till I got into my vehicle to leave. Not a p Overall I’m very pleased with the service. Did have to wait approximately 10 minutes after I paid my bill till I got into my vehicle to leave. Not a problem on this day but if I was there on a busy day I would not be so happy as there were two employees sitting in front of me and they did not even inquire if I needed assistance. More

EcoSport Purchase Don C. was very helpful and straightforward. I enjoyed working with him very much. I will definitely be back the next time I need a new car. Don C. was very helpful and straightforward. I enjoyed working with him very much. I will definitely be back the next time I need a new car. More

Engine malfunction An electronic device needed caused a delay in the service of my vehicle. The part was ordered however it was the wrong part causing inconvenience for An electronic device needed caused a delay in the service of my vehicle. The part was ordered however it was the wrong part causing inconvenience for my situation specifically transportation. However, it was later addressed by providing a rental, so it hasn’t minimize my attitude about Windward Ford I’ll still keep coming. Mahalo More

Very good service We were not satisfied with the service we were getting at another Ford location, so went back to Windward Ford. Best decision we could have made. We were not satisfied with the service we were getting at another Ford location, so went back to Windward Ford. Best decision we could have made. More

new ford ranger! Great service, our salesman Jeffrey was very professional and I got a fair trade in on my Jeep. The price was stated clearly so it was easy to underst Great service, our salesman Jeffrey was very professional and I got a fair trade in on my Jeep. The price was stated clearly so it was easy to understand, there was little haggling. I got 0% financing. I’m very pleased with this car buying experience and my for ranger drives awesome. More

Always the best After getting so much terrible service at Honolulu ford, I make the hour drive to Kailua. Even though windward ordered the wrong part originally, the After getting so much terrible service at Honolulu ford, I make the hour drive to Kailua. Even though windward ordered the wrong part originally, the diff between them and Honolulu Ford is that they follow up and keep the customer informed. Mistakes happen but windward Ford always handles them promptly and professionally. Jon at windward always kept me updated and called several times to let me know the part was in, as opposed to no call backs or updates at Honolulu ford. More

Customer Service Extremely personable and timely service by Kyle; my remotes amd keys were programmed quickly, and Miki was so cordial that I WANTED to pay her! Extremely personable and timely service by Kyle; my remotes amd keys were programmed quickly, and Miki was so cordial that I WANTED to pay her! More