Windward Ford of Hawaii

We had a great experience, Ken was awesome! The entire team was helpful in helping us select a truck we have been looking for! They were considerate and listened to what we were looking for with The entire team was helpful in helping us select a truck we have been looking for! They were considerate and listened to what we were looking for without being pushy. We would definitely do business here again. More

Excellent service I think the staff were so nice and professional. I know they were so busy that day because they had a lot of state workers vehicles but they were st I think the staff were so nice and professional. I know they were so busy that day because they had a lot of state workers vehicles but they were still nice to customers 😊. More

What a Fantastic Experience! Sales associate, Wayne, listened attentively to what I was looking for in an SUV. A couple of hours later, I left having found the color, mileage, pri Sales associate, Wayne, listened attentively to what I was looking for in an SUV. A couple of hours later, I left having found the color, mileage, price and push-button model I was looking for! At age 82, it was the first car I purchased on my own. I could not have asked for someone more patient and helpful. More

Great. Start to finish personal experience. I made the 2 reviews recently, so Im copy/pasting... too much typing. After first purchase- Great sales and great finance department. Finance worke I made the 2 reviews recently, so Im copy/pasting... too much typing. After first purchase- Great sales and great finance department. Finance worked extra hard to put together a great package for me and my business. The whole experience reminded me of small town America; personal service, smaller location, service tech's that took the time to say hello and comment on my new vehicle, even the yard guy had a great attitude and put great personal pride in prepping my truck for delivery. Really refreshing. As a business person I have bought many trucks, most of those experiences were all business and really almost unpleasant- Windward Ford gave me my first personal sales experience in 25 years. After 3rd- I recently purchased my third new vehicle from Windward Ford and I have the same opinion as above, actually more positive. Just as with before the whole staff did a great job at their individual part of the process, everyone from the initial sales meeting to the final prep for delivery. I intend to order another vehicle in the next month or so and I look forward to the small town feeling. More

Excellent Customer Service Everyone at Windward Ford provided excellent service since the 1st phone call I received requesting information on a new truck. Matt Smith was able t Everyone at Windward Ford provided excellent service since the 1st phone call I received requesting information on a new truck. Matt Smith was able to accommodate my last minute call to test drive a few cars. Wayne Fukumoto went above and beyond to not only test drive the different cars but was able to provide courtesy shuttle to be able to take my brand new car home and was able to answer all the questions I had in regards to the vehicles. Overall experience was memorable and would recommend anyone to buy a vehicle from Windward Ford. More

Excellent Service Department Windward Ford’s service department gives you 5 star treatment. Appointments are easy to make, once you check in they get the work done right away Windward Ford’s service department gives you 5 star treatment. Appointments are easy to make, once you check in they get the work done right away so you don’t have a long wait. They really check out your vehicle and they found I needed a new battery which they were able to replace right away. The service advisor takes the time to review what they found doing the inspection such as condition of brakes, tires etc. I highly recommend their service department. More

Great for everyday service, not big problems This dealership was great when I had general service and an alternator replacement. When the engine needed to be rebuilt (twice) it was frustrati This dealership was great when I had general service and an alternator replacement. When the engine needed to be rebuilt (twice) it was frustrating having to call them for updates. I feel courtesy update calls made once a week to keep me informed of the status would have been appropriate. (This is my work vehicle and they knew I needed it for work, but I felt it did not matter, they were going in corporates timeline. Due to the time difference between Hawaii and Corporate repairs are done at a snails pace. With that said, the staff is very friendly and helpful whenever you have contact with them. More

All Around Awesome!! My entire experience at Windward Ford has been amazing from the time I purchased one of my trucks from them. I needed my truck to go in for a standar My entire experience at Windward Ford has been amazing from the time I purchased one of my trucks from them. I needed my truck to go in for a standard oil change service, which is covered under my service contract, so I called in the morning & was able to take it in that very afternoon. I did have to explain to the Service Techs that I had a breathalyzer in my truck to ensure that they were still able to do it & to see whether or not I needed to remain on site to assist w/the breathalyzer device. Amazingly Windward Ford was able to still service my truck as they were familiar w/the breathalyzer & didn't need me to remain on site. Sadly, one of my other vehicles extended service contract had expired w/out me even being able to utilize it due to the breathalyzer & Honolulu Ford not having the capabilities &/or trained technicians to properly service vehicles with the breathalyzer system. Windward Ford is awesome & I look forward to purchasing another vehicle from them in the future. More

Great service, great truck Ken was great to work with. He answered all my questions and helped me go through all the options and existing inventory to choose the exact truck I w Ken was great to work with. He answered all my questions and helped me go through all the options and existing inventory to choose the exact truck I wanted. Ken and Christian made it easy and painless. More

Wonderful service from John John was so pleasant and he is so courteous. He was quick to acknowledge me when I approached the counter. He certainly is an asset to your company. H John was so pleasant and he is so courteous. He was quick to acknowledge me when I approached the counter. He certainly is an asset to your company. He was patient in answering my questions and told me what I need to do for the future. More