Windward Ford of Hawaii

Service improved with Saturdays open and shuttle service. Appears to have staffing shortage impacts getting appointments. Online appointment does not list price of services. Complimentary coffee was not avai Appears to have staffing shortage impacts getting appointments. Online appointment does not list price of services. Complimentary coffee was not available. More

Relaxing expierence they listened to my concerns and helped make my purchase easy choice I would recommend windward ford helped make my purchase easy choice I would recommend windward ford More

Marina from the service department was very professional and informative. She was also very polite despite how busy they were during the day I had my Maverick serviced. Everyone at the service department and informative. She was also very polite despite how busy they were during the day I had my Maverick serviced. Everyone at the service department appeared to be happy and willing to assist. More

Customer service agent was very informative throughout the process. I was kept up to date on the service as well as the estimated time of completion. The agent was polite and professional, I would recomme the process. I was kept up to date on the service as well as the estimated time of completion. The agent was polite and professional, I would recommend her to other patrons without hesitation. More

Conveniently located in Kailua town where I live and work my whole life. Thank you very much my whole life. Thank you very much More

Repair cost is much too expensive. Would prefer a lower labor charge for the repairs to be done. Would prefer a lower labor charge for the repairs to be done. More

Fast friendly, professional, and courteous, rook my vehicle in earlier than actual appt, and finished my var within the hour and half thank you so much. vehicle in earlier than actual appt, and finished my var within the hour and half thank you so much. More

This was the best service I've had here in a long time. They explaned to me they were short handed and yet from the moment of check in the process was efficient and quicker than anticipated and made a smoo They explaned to me they were short handed and yet from the moment of check in the process was efficient and quicker than anticipated and made a smooth transition for the rest of my day. Awesome!! Mahalo Windward Ford. More

I feel like reporting you guys to the consumer protection. I can’t believe the scam you guys are running went to change. Oil guy walks out takes photos of my car doesn’t even start the engine and protection. I can’t believe the scam you guys are running went to change. Oil guy walks out takes photos of my car doesn’t even start the engine and tell me it’s gonna cost 2600. I’m so pissed off at you guysand all the years that I’ve been there was great right now. I’m thinking of going to action line. I hope you guys eat a fire guy or you guys procedure he could’ve took it in a back for about 10 minutes. Horrible horrible service. More

Experiencing multiple issues with brand new 2024 ford bronco. - car is arming and starting on its own -Gas over filling -apple car play turning off while driving -sound system turning off while bronco. - car is arming and starting on its own -Gas over filling -apple car play turning off while driving -sound system turning off while driving -All a week after purchasing vehicle Very disappointed. -Dealer employees are asking me for a 5 on the surveys but are failing to understand that I deserve what I paid for a 5 star vehicle, Please go back to being a customer imagine you purchased a vehicle and had all these issues how would you feel about the product and service? What you sell to the customer is the result of YOUR Product as in your production and how well you served goes directly back to the product you served the customer. More