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Winchester Mitsubishi

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.5
894 Reviews
Welcome to WINCHESTER MITSUBISHI! Make your dreams become reality here at WINCHESTER MITSUBISHI where YOU CAN DRIVE YOUR AMBITION. At WINCHESTER MITSUBISHI We are dedicated to assisting you in finding exactly what you’re looking for at a price affordable to your budget. Visit us today, we are the largest MITSUBISHI dealership in the Shenandoah Valley. Our inventory of over two-hundred vehicles means that you’re bound to find YOURS here! We handpick the highest quality vehicles, and always perform detailed inspections to ensure your peace of mind. Thank you for holding. A member of our team will be with you in just a moment. At WINCHESTER MITSUBISHI, our commitment to you doesn’t end at point of purchase. We know that all Vehicles need a little routine maintenance. Our Certified service team is here to keep your vehicle as good as new. From oil changes to replacing a transmission, your vehicle is in great hands.Whether you’re looking for a Brand New Mitsubishi or a Certified Pre Owned vehicle, Surely, you will find it at WINCHESTER MITSUBISHI! It’s our priority to help you achieve your automobile goals. WINCHESTER MITSUBISHI takes pride in serving the community and helping individuals just like you. With guaranteed financing, and unbeatable prices, WHY go anywhere else?? Discover the best deals on the best cars in town and Buy with confidence! Visit our website to view all available inventory at Winchester dash Mitsubishi dot com. That’s Winchester dash Mitsubishi dot com.
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3880 Valley Pike

Winchester, VA

22602

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Showing 894 reviews

May 01, 2022

Tarek was amazing! Very helpful and knowledgeable! I will be referring him to anyone I know interested in anew vehicle! More

by Megan Ellis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Madi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Shabib
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Sep 09, 2022 -

Winchester Mitsubishi responded

Megan Ellis, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!

April 27, 2022

Worst mistake of my life. They lied about what was really wrong with the car. I’m out of a car, my money and my job. Depression has started taking over at this point. More

by JESSICAJONES022
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Padilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tarek Madi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2022 -

Winchester Mitsubishi responded

Jessicajones022, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at (540) 686-7845 when you can so we can address this situation directly. Thank you and have a great day.

April 27, 2022

Very helpfull and informative kind listened to my questions and concerns and i es satisfied with the services More

by VILMAALAS77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Madi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Shabib
Report | Print
Sep 09, 2022 -

Winchester Mitsubishi responded

Hi Vilmaalas77, thank you for taking the time to leave a review for us at Winchester Mitsubishi. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Winchester Mitsubishi!

April 26, 2022

I think you you all are number one I came in with bad credit yeah help me roll out with a 22 I would recommend everybody to come see you all you are the best and I will continue be a customer with you al More

by ladnerterry1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Whittington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafel Jabour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarek Madi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Shabib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen Simpson
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Sep 09, 2022 -

Winchester Mitsubishi responded

Ladnerterry1, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

April 22, 2022

Super helpful and friendly faces, that make sure you find the right car for you. I went in with very little money and came out with a brand new 2020 Mirage that i am IN LOVE with, i’m very pleased More

by aleighas03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colleen Simpson
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Sep 09, 2022 -

Winchester Mitsubishi responded

Aleighas03, we are so pleased you enjoyed your visit to Winchester Mitsubishi! If you're ever in need of more help, please let us know!

April 20, 2022

We received very helpful information before purchasing and the process was fast and simple. The employees were very friendly and helpful. More

by Enrique015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Sep 09, 2022 -

Winchester Mitsubishi responded

Enrique015, we are so pleased you enjoyed your visit to Winchester Mitsubishi! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

April 20, 2022

I am disgusted at how I was treated last week when I bought two new cars from them. It was during their “Spring Savings Event”, but I didn’t receive any savings off the sticker for either car. I didn’ More

by CSAM01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tarek Madi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Thomas
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Sep 09, 2022 -

Winchester Mitsubishi responded

Hi Csam01, we regret to hear that your recent experience was anything less than exceptional. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (540) 686-7845 so we can work towards a resolution.

Sep 09, 2022 -

CSAM01 responded

It is even worse now. Supposed to get free oil changes. Was told when we purchsed the cars to just pull up for service. Pulled up a couple times and was told the service couldn't be performed. The service staff acted as though it wasn't the policy. The last time a couple weeks ago, they said to make an appointment. The appoinment they offered was two weeks later. Easier to go down to the quick change place. So first you ripped me off and now don't honor your perks. This has been the worst overall service ever. Its funny you say you regret to hear and want to know what what I want to make it up, I said in the original review, give me back the $2000 you over financed and now honor your oil change deal. I only came there for the perks. Never again. Not to mention it took you over 5 months to respond. What a joke.

Sep 09, 2022 -

Winchester Mitsubishi responded

Thank you for sharing your feedback; we apologize that your experience did not match your expectations. We have shared your feedback with our team to address the issue. We are checking into the Perks that you were promised.

Sep 10, 2022 -

CSAM01 responded

When we brought the car in recently for an oil change, (which we still haven't recieved) service told us that there was no such thing as a free oil change deal. We told them that was what we were told by sales. They called the sales manager, and he told us that his people would have never told us that and it wasn’t his problem. A real professional that guy is. Yet your website to this day says, “Lifetime Oil and Filter Changes”. Then they said our email wasn’t in the system, yet I receive emails every month for the diamond club. Also, from day one neither apple car play works correctly in either car. My son brought his car in for the issue, and service said that an update was coming that would fix it. My son brought in again and was told by someone else in service there was no update. The last time my son brought his car in, he told service the back up camera comes on while he is going down the highway. They said it wasn’t their issue. What is going on with your service department??? They don’t know about your oil change deal, and they don’t fix warrantied items. Seems your dealership is ripe with dishonesty.

Sep 12, 2022 -

Winchester Mitsubishi responded

Please do contact us at 540-300-2443 to help us understand your experience better and find a solution.

Oct 11, 2022 -

CSAM01 responded

Hello, please send me a POC to reach out to, and I will provide to them the documents that show the discrepancies.

Apr 03, 2023 -

CSAM01 responded

You are the absolute worst dealership. We are experiencing the exact thing again that were before. You are not honoring your lifetime free oil change and lifetime free inspection again. Every time we come in, you give us the same garbage saying you don't have that deal and it ended in Feb 2022. Funny how I have a copy of your web page from Oct 2022 that shows the lifetime free oil changes and inspection. If you are telling others the same thing you are telling us, then you are setting yourself up for a class action lawsuit. STOP TELLING US THIS AND HONOR YOUR DEAL. Why do we have to argue with you each time we come in? When we argue, you honor it, so stop denying it. Put a note in your computer that says to give us the deal, so we don't have to argue and end up creating a scene each time we come in. We have two of your junk cars, so we have to do it twice every time. STOP IT ALREADY! And just as I expected you haven't responded to my last comment from October 2022. You are terrible.

April 19, 2022

Poor management, they don't keep their word . I was offered 2.9% a day before and end up with 3.69% . I had to negiciate, I was so upset. They lie always. More

by MEXCESAR
Recommend Dealer
No
Employees Worked With
Ramona Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know the name. He was the manager Friday April 14.
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Sep 09, 2022 -

Winchester Mitsubishi responded

We are disappointed to learn of your experience here at Winchester Mitsubishi, but will take this opportunity to improve. Please contact us at (540) 686-7845 so we can work with you to make this right.

April 19, 2022

I felt like my questions were all met. Azza was very thurough with the vehicle and steps to get the vehicle. I am very satisfied with the service and my vehicle. More

by AUTUMNREIGHN2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafel Jabour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Azza Alshamat
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Sep 09, 2022 -

Winchester Mitsubishi responded

Autumnreighn2002, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

April 19, 2022

This dealership has excellent service with amazing employees that are always attentive. Overall this dealership is one of the best I’ve been to More

by vitomonteflores
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2022 -

Winchester Mitsubishi responded

Vitomonteflores, we are so pleased you enjoyed your visit to Winchester Mitsubishi! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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