Winchester Mitsubishi

I was very pleased with Patrick as he has excellent customer service! He took care of all needed service items for my 60,000 mile appointment. I would highly recommend him and his team!! customer service! He took care of all needed service items for my 60,000 mile appointment. I would highly recommend him and his team!! More

Beware of this dealership! They will sign a contract with you for your trade-in, tell you they will transfer your tags etc.-and charge you for it like any other dealership does They will sign a contract with you for your trade-in, tell you they will transfer your tags etc.-and charge you for it like any other dealership does, except a month later when you call to ask why you haven’t received your transferred registration because your temporary tags have expired, they will demand you pay over $1,600 for “your taxes” before they will transfer your tags because of a “mixup in the paperwork”. (really meaning someone forgot to put in the correct transfer tax or fees according to your State) When you call to speak with the “sales manager” Katie Johnson, about how they can make it right, she will refuse to admit fault and become extremely rude, condescending, and unprofessional before hanging up on you. A very bad way to do business. And a very bad look for someone who is supposed to be in a position of leadership. Quality leadership requires integrity and accountability, not deflection and an overinflated ego. We won’t be doing business with them moving forward and have warned family and friends from doing so as well. I do believe this to be a violation of Virginia Code § 46.2-1530, ‘the signed Buyer's Order must specifically itemize every single tax and fee you are being charged. Once both parties sign that contract and the financing goes through, the price is legally locked. The dealership cannot unilaterally demand more money after the fact just because they forgot a line item.’ More

Dealership was very clean and people were very nice and respectful. Would definitely buy again. respectful. Would definitely buy again. More

Great experience overall. Love my new vehicle. Excellent service, quick process. Large inventory with great options to consider. Love my new vehicle. Excellent service, quick process. Large inventory with great options to consider. More

The service was good and the staff was polite ,pleasant, knowledgeable and helpful! Pleasure doing business with them! knowledgeable and helpful! Pleasure doing business with them! More

I purchased my beautiful 2021 Lexus NX 300 from here. The entire team was awesome. I received a text message and an email stating my car needed service. I brought my vehicle in for oil change tire rotati The entire team was awesome. I received a text message and an email stating my car needed service. I brought my vehicle in for oil change tire rotation received a call when it was time to pick it up. I’m very satisfied with the service I received thank you. More

Was an awesome experience, my credit needs some help and they pulled through for me, everyone was amazing and Matt went above and beyond, would recommend highly to anyone they pulled through for me, everyone was amazing and Matt went above and beyond, would recommend highly to anyone More

Great personalities, awesome Service! ! Comfortable waiting area, quick and timely service. Clean bathrooms , Coffee and. Water available, while you wait. ! Comfortable waiting area, quick and timely service. Clean bathrooms , Coffee and. Water available, while you wait. More