Wilson County Hyundai | Page 2

Austin Jones was terrific and helped us buy a great car. I recommend him highly. I recommend him highly. More

Be afraid, be very afraid to take your Huyndai to Wilson Count Hyundai (herearfer written as "WCH") service department. Taking my 2015 Hyundai Sonats on 01/04/2025 for its regular maintenance procdure lef Count Hyundai (herearfer written as "WCH") service department. Taking my 2015 Hyundai Sonats on 01/04/2025 for its regular maintenance procdure lef me with a key fob that was broken by WCH personnel. Philip McDonald promptly explained that the broken fob would be replaced & I would be informed when the replacement would be ready. The replacement was ready the following week and I arrived on Saturdya, 01/11/2025 @ 8 AM to retrvieve the replaceement, as directed by Phylip McDonald, the "advisor" who conducted this replacement process. Phiip Mcdonald was not available on Satuday, 01/11, and I was referred to Austin Davis, a second "advisor." Austin stated that the replacement was ready to be programmed and asked me to take a seat in the waiting area. After a few minutes, he asked if I brought the broken fob as it is needed to program the new fog. I stated I was not advised to bring the broken fob, so I did not. Austin Davis stated that Philip advised me to bring the fob. I replied that he did not and promplty looked up the corresspondcence between Philip McDonald & me for evidence of this instruction. There was none. However, I drove the 16 miles back home, retrieved the broken fob, returned to WCH. The new fob was programmed and I departed. WCH. As I drove home, I realized that I did not recieve a printed statement of the transaction, so drove back to WCH to retrieve this paper statement of today's transaction & process. Austin Davis stated that he did not print a statement about the incident since WCH was "taking care of" the expense of the replacement fob. I stated that I need the printed evidence of today's transaction, just like all the transactional statements I have received from WCH. Today's matter is no exception to that process. Austin Davis finally printed the statement. The statement he gave me showed a balance due of $684.03. I queried Austin Davis about this balance sum, and he stated,"we are taking care of the cost." I asked him to handwrite this infromation on the statement and sign it. Austing Davis stated that he woud write the declaration on the printed statement but HE WOULD NOT SIGN HIS NAME ON IT. Austin Davis stateed that this issue is Philip McDonald's and he would not put his name to it. The words Austint Davis hand printed were not an adequate declaration: "Hyundai is taking care of it." So, I asked Austin Davis to revise his handwritten declaration, changing the "it" to the actual item that Hyundai is "taken care of". At this point, Austin Davis became beligerent and stated that I was "harrassing" him! Austin Davis DID finally change the verbiage on the statemtent to read, "Hyundai is taking care of the balance." Austin Davis should not be allowed to interact with WCH clientele. He does not like to be approached with customer's requests or queries. He is antagonistic, rude, and verbally abusive. Austin Davis treated me, the client as if I were HIS adversary. Due to Austin Davis' hostive treatement of this client, I will NEVER AGAIN take my Hyundai to WCH for service. Shame on WCH for hiring such a malevolant person as Austin Davis. to "serve" the clientele of the "service" department. My next auto purchase will be ANYTHING OTHER THAN A HYUNDAI FROM WILSON COUNTY HYUNDAY. (Austin Davis, when you have a moment, investigate the images of replacement key fobs for 2015 Sonata's. You will be enlightened to see the physical key that is present in the fobs.) My next vehicle purchase will be made ANYWHERE OTHER THAN WILSON COUNTY HYUNDAI & ANY AUTO OTHER THAN A HYUNDAI. . More

Jacob Gorgan was a pleasure to work with on our recent automobile purchase and has taken the time to call and make sure we are satisfied with our purchase. I would recommend Jacob to anyone looking for a automobile purchase and has taken the time to call and make sure we are satisfied with our purchase. I would recommend Jacob to anyone looking for a Hyundai and will keep him in mind for any of our friends and relatives in the market for a new or used vehicle. More

Jacob was wonderful to work with. He made the process as easy as possible. He was so personable and professional. This was our second purchase with him and we will definitely be retur He made the process as easy as possible. He was so personable and professional. This was our second purchase with him and we will definitely be returning. More

Dylan was awesome to work with. Knowledgeable and very friendly. Made the buying process easy. Knowledgeable and very friendly. Made the buying process easy. More

Rob was a pleasure to work with and has taken the time to call and make sure I’m happy with car. I’d definitely recommend him to anyone looking for a Hyundai. He even wished me a happy birthday after my p call and make sure I’m happy with car. I’d definitely recommend him to anyone looking for a Hyundai. He even wished me a happy birthday after my purchase! More

Mathew was very very good in all aspects of his job. He was very knowledgeable and did everything he said he would and helped me throughout the process even after the purchase he continued with his help He was very knowledgeable and did everything he said he would and helped me throughout the process even after the purchase he continued with his help. More

We had a fabulous experience purchasing our first Hyundai Tucson with Matthew Wright. Matthew was knowledgeable on all the features of the convenience package. He was patient in teaching the features to me Tucson with Matthew Wright. Matthew was knowledgeable on all the features of the convenience package. He was patient in teaching the features to me and with all my questions! I LOVE my new Tucson and my husband enjoys driving it too. More

Bobby Raines was our sales person, and he is the BEST! Professional, thorough, and very caring! Took the time to listen, and match us to the perfect vehicle for us. No pressure, and smooth transaction fro Professional, thorough, and very caring! Took the time to listen, and match us to the perfect vehicle for us. No pressure, and smooth transaction from start to finish. This is our 3rd vehicle from Wilson County Hyundai, and they are a GREAT dealership. More

Austin jones and the staff was the greatest! Very helpful and answered all my questions absolutely love my car and the service. You guys rock and know your cars! Very helpful and answered all my questions absolutely love my car and the service. You guys rock and know your cars! More