Wilson County Hyundai

My 2001 minivan was almost 10 years old and had over 104,000 miles on it. I had retired a couple of years ago and needed a new car that was smaller than the van; would ride comfortably on the highway; r 104,000 miles on it. I had retired a couple of years ago and needed a new car that was smaller than the van; would ride comfortably on the highway; respond quickly in Nashville's city traffic; perform pretty well on gas mileage; but still have enough power to haul at least four people and their hiking gear through the Smokey Mountains. I did my homework. Several auto, business, and consumer reporting sources had praised the business model of Hyundai and the quality of their line of cars. Both the 4-cylinder and 6-cylinder Santa Fe SE met my requirements. After preliminary test drives, I decided on the 6-cylinder model, because it had more power and better pick-up than the 4-cylinder, but with only a slight decrease in gas mileage. After all my research and test drives were done I was ready to find my Santa Fe at a fair price, and hopefully with as little sales hassle and gimmickry as possible. I "built-my-own" Santa Fe on-line through a national consumer advocate's magazine website in cooperation with Zag, an on-line information service company that provides pricing and other information to consumers (no charge) and matches that consumer with one or more dealers in the consumer's area. As I understand it, in return for the referral, the dealer has agreed with Zag to follow a few pricing guidelines and to enter into fair, non-nonsense negotiations with the potential buyer. Within a couple of hours on a Saturday morning after pressing the "send" button with a description of the Santa Fe I had built on-line, SIMON JONES called me. Simon is WILSON COUNTY HYUNDAI's Internet Sales Manager (located in Lebanon, TN). After a minute or so of the typical introductory pleasantries, Simon did something that in my experience most car salesmen don't seem to know how to do -- he stopped talking and LISTENED to me very carefully as I described for him exactly what I wanted in a new Santa Fe. When I finished, he said without hesitation, "We don't have that Santa Fe in our inventory...but I will do my best to find one for you." On Monday morning Simon called me again. He had found my Santa Fe at a dealership in Alabama, with exactly the right color and other features I had chosen. Unknown to Simon, on Sunday afternoon my wife and I had driven around to three Hyundai dealerships in the Nashville area. Although we had already test driven the 6-cylinder Santa Fe at another dealership earlier in the week, we wanted to make sure we had seen all of the available Santa Fe colors before giving Simon our final selection. So when Simon called on Monday morning, I had to tell him that we had changed our mind. We no longer wanted the color he had found for us in Alabama -- we now wanted a different color. Simon did not flinch. He said he would keep looking. And he did. And again he was successful, finding our color choice and the other features we wanted at another dealership in Tennessee, a couple of hundred miles from Nashville. (By the way, the Zag on-line system apparently provided my name, phone number, and email address to two other Nashville-area Hyundai dealerships, in addition to Wilson County Hyundai. A representative from one of those dealerships called me Saturday afternoon, but after I made it clear that I had done my research, knew exactly what I wanted, and was therefore looking for the best deal, I never heard from that dealership again. Another dealership sent me an email over the weekend, but never followed up with a phone call.) The next day I drove the 30 miles from Nashville to Lebanon to meet Simon in person. We had to confirm the details about the price he had described on the phone and I needed to have my old minivan appraised for trade-in value. There were no surprises. After we talked a short while, everything Simon had said to me on the phone and in person was put into writing. The numbers added up just the way Simon said they would. He even pointed out one estimated number and explained that it might change a couple of dollars when the final agreement was drawn up. He was right. A few days later, when I signed the final papers and took delivery of my Santa Fe, that number had changed a few dollars...in my favor! I also had researched extensively the trade-in value of my minivan (a non-Hyundai product.) When I left Simon on Tuesday, I had a written break-out of the new-car costs, financing charges, various fees, and a trade-in offer for my minivan. That night my wife and I compared the total package of Simon's offer to another dealer's "best deal." Based on my Nashville-area market research, Simon's offer on the Santa Fe was fair and reasonable. But his trade-in value for my minivan was a few dollars below what my research had shown was its fair trade-in value. The next morning we talked by phone again. Simon had found the color Santa Fe I wanted. He and his used car appraiser agreed to come up a little on my trade-in value. Except for a reduction in my total net cost, none of the other numbers in our agreement changed as a result of the increased trade-in allowance. I accepted the revised deal over the phone and Simon made a phone call to have my Santa Fe driven to Lebanon. On Thursday afternoon, LESS than a week after Simon's initial call to me, my wife and I drove away from the WILSON COUNTY HYUNDAI dealership in Lebanon in our new 6-cylinder Harbor Gray Metallic Santa Fe SE. The 30-mile trip back to our home in Nashville was quite pleasant. We love the car. In addition to winning on the bottom-line price, including a fair trade-in allowance, Simon also won big on the intangibles. He was prompt and responsive without being aggressive. He was knowledgeable about the Santa Fe's features and answered precisely all our questions about the vehicle, the deal's pricing structure, and the financing, sometimes multiple times, without ever showing any impatience. Although Simon showed upbeat enthusiasm throughout all of our discussions, he never once pushed us and he never condescended to us, no matter how basic and repetitive some of my and my wife's questions might have been. Even after the sale, Simon has continued to provide excellent service and has gone out of his way to respond to a couple of follow-up matters for me. Make no mistake - Simon made a good profit for Wilson County Hyundai, and indirectly, for himself. But he did it with straightforward talk, fair market pricing, an old-fashioned customer-focused attitude, and no hidden agenda. I drove away in my new Santa Fe SE with a sense of respect for Simon and for Wilson County Hyundai. R. Wilson June 2010 More

I consider the following professions as " road kill"---politicians, lawyers, real estate sales people, and car salesmen. So when I found myself needing to replace a car, I gritted my teeth, did my kill"---politicians, lawyers, real estate sales people, and car salesmen. So when I found myself needing to replace a car, I gritted my teeth, did my homework, and did an internet search for dealers in my area, who sold the 2011 Hyundai Sonata. I requested a quote from three dealers for the car. Almost instantly, I received a reply from Simon Jones,Wilson County Hyundai, Lebanon , Tennessee. He asked for clarification on a couple of options, I was interested in, and very shortly replied with a price,and a statement that he had found the exact car I wanted.The second dealer replied, but the price for the identical car was much higher. The third dealer replied five days later with general inquiries, and by that time I had closed the deal with Simon. Being a Senior, I have purchased many cars in my time. I always do my homework, and know what I want when I go shopping, particularly for a car.More times than not, I know more about the car I want , than the salesman at the dealership. With all the preceding being said, I am happy to say, that dealing with Simon, and the staff at Wilson County, was a most refreshing experience. I would not hesitate to buy another car from them, and I will recommend them to anyone wanting a Hyundai. M.Dill 6/26/2010 More

We lost our car in the flood, and our insurance company recommended several dealers outside Nashville to help find a deal. We found a great sales rep and deal in Lebanon. We had done our homework and chose recommended several dealers outside Nashville to help find a deal. We found a great sales rep and deal in Lebanon. We had done our homework and chose an Elantra, but we wanted it loaded. Simon found us one with all the bells and whistles in St. Louis, and for a price someone drove it to Lebanon. Simon then brought it to our home in Nashville, so we would not have to make the long drive back to Lebanon. We love the car and recommend not only a Hyundai, but Simon Jones to sell it to you. More

I was very please with my purchase. Jeff was extremely helpful and kind. I did not feel pressured to make the purchase and was very comfortable that Jeff was honest and fair. I will recommend Wilson Cou helpful and kind. I did not feel pressured to make the purchase and was very comfortable that Jeff was honest and fair. I will recommend Wilson County Hyundai to all of my friends. They are a first class dealership. I made the trip from Franklin to Lebanon because of the deal I was able to get. Thank you for working with me. Brent Moelker More

I have a lengthy commute to LaVergne, Tennessee, from Lafayette, Tennessee, and Lebanon is my halfway point. I had purchased Pontiac cars from the Pontiac/GMC dealership before it closed due to Pontiac b Lafayette, Tennessee, and Lebanon is my halfway point. I had purchased Pontiac cars from the Pontiac/GMC dealership before it closed due to Pontiac being phased out (a real shame). Anyway, the owners of Wilson County Hyundai pledged to service the GMC/Pontiac vehicles, and fortunately they hired Randy Jackson as Service Department Manager from the Pontiac dealership. Randy has taken care of my vehicle needs for more than five years now, and he has actually spoiled me. Because of my commute (130 miles per day), I bring my car in every month to be serviced. Randy, Crystal, and the rest of the service department always greet me with smiles when I bring my car in. I guess I'm what's called a "regular" now. They take very good care of my 2005 Pontiac Grand Prix--and me, too. They are friendly, professional, and they are always on top of my needs--even before I know what I need. I highly recommend the service department. More

Jeff was exremely helpful in this purchase (a used but low-mileage 2009 Sonata)and in working out the payment mechanics. He showed me other options they had and was very informative about them all. This low-mileage 2009 Sonata)and in working out the payment mechanics. He showed me other options they had and was very informative about them all. This is my first Hyundai, and I am very pleased with it. All the people I dealt with at this dealership were very friendly. More

Jeff was great to work with!!! Great experience. We worked with Jeff over several weeks and he stayed on top of things and let us know when a car that met our wants(price, model, etc) was available. T worked with Jeff over several weeks and he stayed on top of things and let us know when a car that met our wants(price, model, etc) was available. The other employees were very nice and knowledgeable also. They made us feel welcomed. More

We first contacted this dealership via email. Simon Jones worked quickly to find the specific new car we were looking for and we got a great price. When we went to pick up the car all the people at the deal worked quickly to find the specific new car we were looking for and we got a great price. When we went to pick up the car all the people at the dealership were very friendly and helpful. We would definitely recommend this dealership and would do business with them again in the future. More

Who buys a car on the day of the historic Nashville floods?? Ummm...crazy folk like me! Ha ha. Look, I hate buying a new car because of the haggling and B.S. that typically goes along with getting floods?? Ummm...crazy folk like me! Ha ha. Look, I hate buying a new car because of the haggling and B.S. that typically goes along with getting a decent price. I understand that the dealership needs to make a buck, but few will be straightforward and get to the point. I've bought a number of new vehicles in the past, but this is the very FIRST time that I can honestly say that I have EVER had a painless new car purchase. I worked directly with a bloke named Simon Jones, who was just awesome! In addition to being forthcoming, honest, friendly, efficient, and patient, he was a handful of laughs. His UK accent made me feel as if I was in the middle of an episode of AbFab or being interviewed on BBC's Radio 1. He didn't play the typical sleazy 'car salesman' games with the price. I asked for a car, he found it. I wanted a bunch of extras, he located them all and then some. We discussed a price via email, and by god that is the exact price I paid for the vehicle. No ridiculous hidden fees and charges for this and that! He made car buying as simple as running out to Kroger to grab a carton milk. No waiting around, no hassles, no pushy sales tactics, and most importantly, no B.S. What typically takes nearly a full day of languishing pain sitting around a car dealership was reduced to about 1.5-2 hours from start to finish (including the test drive). It took longer to drive to and from the dealership than it did to buy the vehicle. These guys are just amazing. They do the right thing and don't screw over the consumer. Perhaps the other dealers in the area (i.e. Jim Reed, Alexander, etc..) should visit them and take a few lessons on what customer service and salesmanship is supposed to look like. My car is lush and I love it! I recommend this place to EVERYBODY looking to purchase a Hyundai. Simon rocks, the finance manager Louis rocks, the whole team there at Wilson County Hyundai rocks! Can't thank you all enough. [By the way, congrats to Chelsea on the FA Cup win this past weekend!! Since I supported your football club, do me a favor, support Croatia @ Eurovision in Oslo later this month!] More

MY FIANCE AND I WERE LOOKING FOR CARS FOR SEVERAL WEEKS AND HE HAPPENED TO BE RIDING THROUGH WILSON COUNTY WHEN HE STUMBLED UPON WILSON COUNTY HYUNDAI HE SAW THE HYUNDAI SANTA FE AND TOOK IT FOR A TEST DRI AND HE HAPPENED TO BE RIDING THROUGH WILSON COUNTY WHEN HE STUMBLED UPON WILSON COUNTY HYUNDAI HE SAW THE HYUNDAI SANTA FE AND TOOK IT FOR A TEST DRIVE HE THEN CALLED ME AND SAID HE THOUGHT WE WAS DRIVING MY NEXT NEW CAR. HE TOOK ME BACK LATER THAT AFTERNOON AND I IMMEDIATELY FELL IN LOVE WITH IT, OUR SALES MAN WAS JEFF MAZZA. JEFF WAS VERY COURTEOUS AND PATIENT. WE ALSO TOOK HIM ON ONE WILD TEST DRIVE (SORRY JEFF)!!!! HE WAS VERY ATTENTIVE TO ALL OUR NEEDS! WE CAME BACK TO THE LOT A FEW DAYS LATER TO HAVE A PROTECTION COAT PUT ON THE EXTERIOR AND INTERIOR AND BY SURPRISE JEFF WAS THERE WAITING WITH A GIFT FOR ME !!! (A I-POD TOUCH)AND THE CABLE FOR MY CAR. IT WAS ONE OF THE BEST DEALERSHIPS I HAVE EVER BEEN TO. EVERYONE THERE WAS VERY KIND! THANKS TO ALL OF YOU AND ESPECIALLY JEFF FOR BEING SO WONDERFUL! I WILL DEFINITELY RECOMMEND JEFF TO ALL MY FRIENDS AND FAMILY IN SEARCH OF A NEW VEHICLE!!! KEEP UP THE GREAT WORK!!!!! TAMMY CARROLL More