Willowbrook Kia

My Kia,Soul Trajce made it happen for us. Tears of joy. I couldn't be happier. I wasn't rushed or pressued. The finance guy made it happen and I still can change Trajce made it happen for us. Tears of joy. I couldn't be happier. I wasn't rushed or pressued. The finance guy made it happen and I still can change my mind by Friday and not get it if I want but I won't. :-) More

My 15 Kia Optima Trace was working hard to get me to get me into new Kia Optima after Hour and a half we finally agreed to the best deal thank you r Willabrook Kia Trace was working hard to get me to get me into new Kia Optima after Hour and a half we finally agreed to the best deal thank you r Willabrook Kia team is awesome More

New Kia Sorento Trace, Has been great to work with. This is our 4th Kia purchase through this dealership our 3rd time working with Trace. He is always very helpful an Trace, Has been great to work with. This is our 4th Kia purchase through this dealership our 3rd time working with Trace. He is always very helpful and knowledgeable. Very professional. Always relaxing working with him. Always happy with our purchases. Goes above and beyond. More

Excellent Service & Experience Excellent experience from start to finish! Trajce was a phenomenal salesman and got us not one but two cars in a very short amount of time. I would re Excellent experience from start to finish! Trajce was a phenomenal salesman and got us not one but two cars in a very short amount of time. I would recommend this dealership to anyone with confidence! More

EXCELLENT Experience.. TWICE! REVIEW UPDATE - 2015 KIA OPTIMA PURCHASE EXPERIENCE on NOV. 19, 2015: On Nov. 19, 2015, I came in to resolve a problem I had with the used 2012 KIA REVIEW UPDATE - 2015 KIA OPTIMA PURCHASE EXPERIENCE on NOV. 19, 2015: On Nov. 19, 2015, I came in to resolve a problem I had with the used 2012 KIA Optima I bought 6 months ago & the staff - Mike & Trajce, particularly were more than happy to resolve the problem... ... But it gets BETTER! While I was waiting for them to take a look at my car in the service area, I was approached by another sales guy (he might have been named Mike as well as apparently there are a lot of Mikes there) -- & he explained that KIA was having a huge Holiday Savings Event. I ended up trading in my 2012 KIA Optima that I bought with 55,400 miles (& had only put 1,200 miles on it in the 6 months I had it) for a nearly identical 2015 model which left the lot with no more than 5 miles on it! This whole situation turned from me requesting them to fix an issue on the used car I had that was overlooked -- (to which they were genuinely apologetic & happy to not only fix the issue, but reimburse me for the mechanical work & parts I dished out money for) to a "we not only want to admit our error & reimburse you, but guess what -- we can likely put you in a new car & make your car-buying experience with us even BETTER." That "BETTER" was putting me in a FAR BETTER financial situation by offering me a new car during their 2015 KIA HOLIDAY SAVINGS EVENT PROMOTION. This provided me with a brand new vehicle, under an excellent warranty at nearly the same monthly-payment-price as the one I just bought from them 6 months ago, & saved me $8,500 in interest charges by dropping my interest-rate from 14% to 0.9% -- an interest rate that won't keep me up at night -- not to mention no payments for 5 months! A good business admits their error, fixes the problem, & often will offer you a reimbursement if it is appropriate. A GREAT business does not only *that* -- but looks to see what *else* they can do to make your buying experience even better. Willowbrook KIA, Salespersons Trajce & whichever "Mike" I worked with are a GREAT BUSINESS & GREAT Sales-Team. You folks have a life-time customer in me, my room-mate who co-signed for me & *also* bought a car from you, *&* my husband. The two of them were overjoyed to hear how the whole situation turned out, simply from me coming in & asking for you guys to fix an issue that was overlooked on your end. I'd been in customer service for over 20 years -- as high as an Assistant Management position -- & I will attest: *THIS* is how you keep customers. *THIS* is how you go above-&-beyond. *THIS* is how you not only do your job for yourselves -- but you do your job with compassion for the financial situation of your customers & that is RARE in today's world of greed & big business. You have my thanks, appreciation, admiration & ENVY that I never had the opportunity to work with such a dedicated sales-team myself when I was still working. Thank you. ======================== ORIGINAL REVIEW FOR BUYING-EXPERIENCE ON MAY 21, 2015: Bought a 2012 KIA Optima. Excellent customer service with my sales rep, Trajce Cvetkovski and my financing adviser, Mr. Lopez. LOVE the car and both gentlemen as well as Cheryl at the front desk answering the phone have gone above and beyond in doing everything within their power to make me happy. More

Victor was awesome!! He made my experience very pleasurable. He made the numbers work and I walked with a new 2015 optima . I loved the car and would come back to victor a He made my experience very pleasurable. He made the numbers work and I walked with a new 2015 optima . I loved the car and would come back to victor again. More

Great experience!!! I came in with my 2011 Kia Soul looking to upgrade. Victor was a great help in finding me the best deal possible. I was so happy with my experience I I came in with my 2011 Kia Soul looking to upgrade. Victor was a great help in finding me the best deal possible. I was so happy with my experience I walked away with a new Kia Sportage. More

New 2015 Kia Optima Overall experience was very good. Didn't feel presumed at all and the price was right. The sales guy Trace was outstanding and very friendly. Would de Overall experience was very good. Didn't feel presumed at all and the price was right. The sales guy Trace was outstanding and very friendly. Would definitely refer someone there. More

My 2014 optima So came into this dealer looking for a car and found it! Trace, the sales person was really good to work with and helped me out a lot with the whole p So came into this dealer looking for a car and found it! Trace, the sales person was really good to work with and helped me out a lot with the whole process. Happy with his work ethic and costumer concern. More

Salesman Victor Barakat Victor Barakat went above and beyond to get me the car I wanted at a price I could afford! He was personable, polite and determined to help me. Victor Barakat went above and beyond to get me the car I wanted at a price I could afford! He was personable, polite and determined to help me. More