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Williamson Cadillac - Service Center

Miami, FL

4.7
2,714 Reviews

2,714 Reviews of Williamson Cadillac - Service Center

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September 16, 2020

Service good. But service advisor Carmen not wearing mask properly. Not all patrons wearing mask properly. No concern for others in light off CoVID 19 More

by DIANALST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Williamson Cadillac responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 15, 2020

Excellent experience! My service advisor was super helpful and kind. He got our car done immediately and the experience was extremely pleasant. Alfonso ROBLETO is an asset to this service Dept. More

by Ritaweinstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My service advisor ALFONSO ROBLETO IS NOT LISTED. HE IS AN ASSET TO YOUR COMPANY!
Sep 15, 2020 -

Williamson Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 15, 2020

Excellent Service as usual, very prompt and professional, had to wait very little time to have the oil & filter changed, plus checked all liquids and rotated tires etc. More

by DSTERNENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Williamson Cadillac responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 14, 2020

fantastic experience in my first service great attention , fast process and I'm very happy to all the services . Costumer services is excellent , great job More

by alex33050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara
Sep 15, 2020 -

Williamson Cadillac responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 14, 2020

Great service. It took longer than I expected but they kept me updated at all times. The leasing office was also great and worked very fast. Mike McKesson was my Service Agent and he was awesome. More

by yessiel44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McKesson
Sep 15, 2020 -

Williamson Cadillac responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 14, 2020

Troy Spencer is kind, takes his time to listen, and truly is the best. He truly goes out his way and advised the customer of needs. More

by astridmaharaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Spencer
Sep 15, 2020 -

Williamson Cadillac responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Troy does for Williamson Cadillac and our customers. Hope to see you again soon! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 10, 2020

JUST A GREAT SERVICE STAFF, FROM THE SERVICE MANAGER DOWN TO THE SERVICE AGENTS. MY CAR HAS BEEN THERE QUITE A BIT, AND THEY ALWAYS TAKE CARE OF THE ISSUES AT HAND AND REALLY CONCERNED TO MAKE IT RIGHT. More

by oherns11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara
Sep 14, 2020 -

Williamson Cadillac responded

Thank you for putting your trust in Williamson Cadillac! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 10, 2020

Thank you Carlos Gamarra for your service and human kindness by procuring that my daughter in law was driven to the hospital while I got my tire fixed. She needed to get her milk to her preemie who is More

by jolie121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Sep 14, 2020 -

Williamson Cadillac responded

Hi Jolie and thanks for the great feedback! We're very happy that Carlos was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 09, 2020

i want to commend your service dept. very courteous, attention to detail and professional. from the service dept. to the service managers excellent service. that's why I come to Williamson. More

by aidal661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Sep 10, 2020 -

Williamson Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 05, 2020

Kind and prompt attention after once arriving beginning with valet, very courteous welcoming. Once meeting with service advisor, there was an excellent communication there on. More

by Rolls-royce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Williamson Cadillac responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Jeff Rogers - jrogers@wagmiami.com

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