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Williamson Cadillac - Service Center

Miami, FL

4.7
3,157 Reviews

3,157 Reviews of Williamson Cadillac - Service Center

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March 17, 2022

Carmen was wonderful. After arriving and practically shouted by one of the employees while parking the car. She made the extra effort of correcting the prior employees act More

by everettlafrance3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Williamson Cadillac responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 17, 2022

Very helpful! My service representative, Carmen, is always friendly and keeps me informed during the process: from drop off to pick up. More

by MILLIEBORDAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Williamson Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 17, 2022

Almost impossible to get a rental, that should be advised prior to service. Rental cars are old and dirty, disgusting. Many managers standing around by incapable of helping service guys. I've bee More

by JACKIE46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not recall but it's not my service advisors fault, it's the system set in place.
Mar 22, 2022 -

Williamson Cadillac responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 17, 2022

Very helpful. Aldo the lady offering coffee plus. Waiting time was good. Williamson is my dealership. More

by MANUELH5153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Mar 21, 2022 -

Williamson Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 17, 2022

Excellent service very professional makes you feel like family very clean ready to help you More

by MANNY28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Mar 21, 2022 -

Williamson Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 17, 2022

Kept my car for 2 weeks even though I had an appointment. Went to pick up the car because my agent said it was ready and they said they lost my car. After 2 hours, they finally found the car in the mechanics More

by AAAYRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Williamson Cadillac responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 14, 2022

Todo bien el servicio en tiempo la Petrona amable todo bien no tuve problemas en nada More

by ISRAELGARCIA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Reyno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara, Mickey Barrios, Skip Moosang, Alfonso Robleto
Mar 16, 2022 -

Williamson Cadillac responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sinceramente, Jeff Rogers - jrogers@wagmiami.com

March 11, 2022

Excellent Customer Service, Sales, Service, Finance, Valet. Love the morning delights. #1 100%. Enjoy Williamson! More

by Dvanilla45
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also the person whom serviced ny actual ehicle.
Mar 11, 2022 -

Dvanilla45 responded

#1 Dealer always

March 10, 2022

My advisor Skip is very polite and nice. I don’t have to wait too long. Excellent service. More

by TZAYYOUNG
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Mar 14, 2022 -

Williamson Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

March 09, 2022

All the service advisor are great! The listen to what you need done and helps you out anyway they can More

by Firemanmikey23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Williamson Cadillac responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

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