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Williamson Cadillac - Service Center

Miami, FL

4.7
3,118 Reviews

3,118 Reviews of Williamson Cadillac - Service Center

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September 12, 2022

Excellent service. Customer service as well as car service . Professional employees. Dolores Junco Cadillacs 2012 More

by SEA0897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Williamson Cadillac responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 10, 2022

I always look for Eric, very knowledgeable,professional and always greets me with a smile. He goes above and beyond with any questions that I have and always gets my car done when promised !!! More

by oherns11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Williamson Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Sep 14, 2022 -

oherns11 responded

I’m really happy that you responded and took the time to read the reviews! I’m impressed!! Yes superior service at williamson!! I know I’ve been in other service departments and williamson is by far the best!!!

September 10, 2022

I scheduled my appointment for my 2022 Sierra check engine light flashing. They immediately gave me a loaner and thoroughly went thru my complete vehicle to diagnose and fix my issue even with the chec More

by rchrdtapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Carbonell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yair
Sep 13, 2022 -

Williamson Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 09, 2022

The services department pick up my car 10 days ago, and they still have not call me back because the have not done a car diagnosis. I found myself with no car and no answer. Every time I call to find out More

by e.santana58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Valladares Services Dept
Sep 13, 2022 -

Williamson Cadillac responded

e.santana58, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 09, 2022

Car in shop no parts no communication from service. Disappointed with the lack of communication More

by ATTNYROSEN
Customer Service
Recommend Dealer
No
Employees Worked With
Manager
Sep 13, 2022 -

Williamson Cadillac responded

ATTNYROSEN, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Williamson Cadillac does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Sep 13, 2022 -

ATTNYROSEN responded

It has been almost 3 weeks and no word either as to when my vehicle will be returned or when we can expect the part.

September 08, 2022

The atención is Amazing and all staff are friendly and professionals. The instalation are clean every moment and the tecnician are the best. THANKYOU WILLIAMSON CADILLAC. More

by juliom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Carbonell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Williamson Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 07, 2022

I have taken my car for 2 separate issues 2 times each. The first time the alignment was “fixed”. The car was exactly the same when i picked it up. Went back then it was really fixed. This was a 2 week pro More

by TERESITAGOMEZ07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yair
Sep 09, 2022 -

Williamson Cadillac responded

TERESITAGOMEZ07, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Williamson Cadillac does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 05, 2022

My advisor, Skip, has been incredibly helpful in any issues we have had with GM vehicles. Second to non in customer service. More

by RICARDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skip Moosang
Sep 07, 2022 -

Williamson Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 05, 2022

Mike M in service and Luis C from sales have always been stellar, professional and courteous! Highly recommended. More

by rickyp35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Carbonell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike M (service dept)
Sep 07, 2022 -

Williamson Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 05, 2022

The issue I brought the car in for , continued to occur. the car is in Gainesville and will have to take it to a Cadillac dealer up there More

by hnr400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Williamson Cadillac responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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