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Williamson Cadillac - Service Center

Miami, FL

4.7
3,109 Reviews

3,109 Reviews of Williamson Cadillac - Service Center

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January 05, 2023

El servicio de mi asociado Mr. Varela fue excelente como siempre pero el driver que transportó a mi esposa (quien llevó mi vehículo para el servicio a las instalaciones de W Cadill More

by Miguel Durand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver del servicio de transporte
Jan 09, 2023 -

Williamson Cadillac responded

Esta no es la experiencia que queremos generar, Miguel. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Jan 09, 2023 -

Miguel Durand responded

Me puede llamar cuando guste 3059055107

January 05, 2023

Excellent service. Professional and courteous employees. Waiting area and restrooms are always clean. Thanks for the snacks and drink. Much appreciated. More

by EARLENE.ROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Barrios
Jan 09, 2023 -

Williamson Cadillac responded

To say thank you is not enough, Earlene! I am thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Williamson Cadillac again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 04, 2023

My appointment was made easily and I received prompt courteous service from the person attending to me at the dealership, a nice ride to and from home, as well as proper servicing of the car. More

by CPHEKOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M. McKesson, José (Lyft), Skip Moosang
Jan 06, 2023 -

Williamson Cadillac responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 03, 2023

Richard Loero was a true pro LLLLL LLLLL LLLLL LLLLLL LLLLLLL LLLLLL LL LL L More

by gghhub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Williamson Cadillac responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 02, 2023

Excellent service from drop off to pick up! Would recommend to everyone I know. Customer service is by far the best I’ve received at any GM dealer. More

by Alejandro Cadavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Marrero
Jan 04, 2023 -

Williamson Cadillac responded

Hello Alejandro! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 02, 2023

Williamson Cadillac has been a nightmare! I sent my car in for a minimal issue and the gave it back to me a week later. Immediately the check engine light came on. I returned to the dealershi More

by tiffanihelberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also spoke to the service manager
Jan 04, 2023 -

Williamson Cadillac responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 31, 2022

Thank you to Rolando Pardo with resolving a battery issue credit as well that I did not know could have been resolved thru road seevice. More

by PCANCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Barrios
Jan 04, 2023 -

Williamson Cadillac responded

Thanks for your outstanding review! I'm very happy to hear that Rolando was of such help to you. I strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 31, 2022

Extremely disappointed with the quality the service department has been producing. I’ve been going to Williamson Cadillac the past 20 years and the service has not been the same since Mike (service man More

by ESTEVEZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Pardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Williamson Cadillac responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Jan 04, 2023 -

ESTEVEZ responded

Hello, sure please advise when would be a good time to speak. Thank you,

December 30, 2022

I have completed a survey two weeks ago before I started my vac. I cannot get service here in Georgetown. Ont, Ca for 10 days (Jan 9th). More

by BEARLY4
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Jan 04, 2023 -

Williamson Cadillac responded

Thank you for this review. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 29, 2022

The Service was done in allotted time. I did have to call to see if ready. More

by eden11er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Loero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Williamson Cadillac responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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