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Williamson Cadillac - Service Center

Miami, FL

4.7
3,109 Reviews
Call Service Center (305) 670-7100

3,109 Reviews of Williamson Cadillac - Service Center

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February 04, 2023

A joy to do business with Williamson. Attentive and honest service department. Efficient and courteous More

by RIC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McKesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Penn
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Feb 07, 2023 -

Williamson Cadillac responded

Thanks for this great review! I can't tell you enough how much I appreciate our service team. They do a fantastic job and I am very happy that they were there to take care of you! Thank you again and I look forward to working with you in the future! Sincerely, Jeff Rogers - jrogers@wagmiami.com

February 02, 2023

Great dealership. Have been dealing with them for over 20 years. Great company with great sales and service. More

by ELIAS III
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2023 -

Williamson Cadillac responded

Elias, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

February 01, 2023

After having the truck for over a week with no loaner available the missing chips for my heated and cool seats were not installed in my truck . No def was added to the tank which was missing and after dr More

by contender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike McKesson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Williamson Cadillac responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Feb 05, 2023 -

contender responded

I took my 2022 Gmc Sierra pickup to Williamson Cadillac for the 1st service due which was for a oil change and tire rotation and also had received a notice from Gmc that the missing chips for heated & cool seats had came in and also it stated they would add the Def Fluid if needed. The service department had my vehicle in service for 8 days,without giving me a loaner.After i pickup the vehilcle there was no Def fluid added and the chips needed to installed never came in. After driving home they had disprogramed all my working features as the front view camera and the automatic long beams. Now i have to go back and take them my vehicle waste of my time and money and be without my truck which i use for work as well.

February 01, 2023

Pleasant visit. John Varela takes good care of his customers. The car was ready promptly. More

by NO-REPLY-5I6BY66M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Williamson Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 28, 2023

Always excellent and fast service. Erik Fernandez is always fast and proficient with any service or recommendations More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2023 -

Williamson Cadillac responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 28, 2023

Tony was very accommodating getting me scheduled quickly great service luckily I was also given a loaner. More

by ENDORITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillermo
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Jan 31, 2023 -

Williamson Cadillac responded

Your great feedback truly made my day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 28, 2023

Great customer service from Tony Martinez ( Service Advisor) everyone was Nice and courteous. Kudos to all , 👍 More

by tommyjuan1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2023 -

Williamson Cadillac responded

I appreciate your review and am glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 28, 2023

Good customer services excellent services , also they is helpful , super fast to do everything attention was great More

by 3880JESSEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Carbonell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McKesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2023 -

Williamson Cadillac responded

Thank you for this great review! I am very happy that our team was here to help you and treated you with the great customer service you deserve. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 26, 2023

Mike Valladares is amazing, he was very attentive and Always answers my calls. Great customer service as always More

by Sydneyperalta3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Valladares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Williamson Cadillac responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 25, 2023

Good service Richard Laredo my service advisor great customer service from him excellent too expensive More

by SADEFNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Williamson Cadillac responded

Sadefna, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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