Williams Subaru of Charlotte

Amazing I’ve used Folgers twice now and I am beyond pleased with the work they did. My car was fixed quickly and they were very willing to work with me. I had I’ve used Folgers twice now and I am beyond pleased with the work they did. My car was fixed quickly and they were very willing to work with me. I had a complaint about the paint color and they fixed it immediately. The staff is very pleasant and kind. I would recommend Folgers to anyone looking to have their car repaired. My car looks better than before both accidents. I am beyond grateful to have found a center that really cares about their customers. More

Great service I had my 30,000 miles check up and it was done with every one being very professional, from the time I drove in and met the Service Assistant. I will I had my 30,000 miles check up and it was done with every one being very professional, from the time I drove in and met the Service Assistant. I will be returning for my next service also. More

Fantastic service experience I took my 2017 Outback in for service on a Saturday morning. Even though I didn't have an appointment, they worked me in and was finished in less tha I took my 2017 Outback in for service on a Saturday morning. Even though I didn't have an appointment, they worked me in and was finished in less than an hour. More

2014 dodge charger left front fender repaired. when I brought my vehicle in for a estimate their was no pressure from the shop to repair and at the end he stated that he would like to repair my veh when I brought my vehicle in for a estimate their was no pressure from the shop to repair and at the end he stated that he would like to repair my vehicle at my request.i like that and the repair was outstanding and the crew were friendly.i would highly recommend anyone to Williams body repair.thanks guys More

Best and seamless buying process Best experience I have ever had in purchasing a vehicle. Brian, Jordan, Paul and John were extremely knowledgeable and didn’t give me the run around t Best experience I have ever had in purchasing a vehicle. Brian, Jordan, Paul and John were extremely knowledgeable and didn’t give me the run around that I have experienced in the past. If you a Costco member that helped as well. More

Make you feel special I have done business with another dealership for over 40 years and always dreaded the day that I would no longer dealing with them. Last year I bough I have done business with another dealership for over 40 years and always dreaded the day that I would no longer dealing with them. Last year I bought an Impreza at Williams Subaru, and from the moment I walked into the door, they made me feel special. I have taken my car to be serviced a couple of times, and completely trust them. They always seem to go "beyond" to make you feel at ease. I feel the same trust as I had at my old dealership. More

A great experience. Had a dent repaired.. The pricing was very competitive and included a loaner car. The management was great with the customer service and status repor Had a dent repaired.. The pricing was very competitive and included a loaner car. The management was great with the customer service and status reports. More

Professional and convenient Great customer service in the service department. I recommend this dealer to anyone looking for a new car. Nice to see a female working in service dep Great customer service in the service department. I recommend this dealer to anyone looking for a new car. Nice to see a female working in service department More

Awesome Service! My family is a Subaru family. I bought my 2017 Impreza there and haven't been happier. Anytime I need service, I call and Theresa gets me in without My family is a Subaru family. I bought my 2017 Impreza there and haven't been happier. Anytime I need service, I call and Theresa gets me in without any problems! I get all my service done at Williams Subaru. I've been to other Subaru dealers in the area and they don't provide the level of service that Williams Subaru does. Also, they don't even come close on the Lifetime Warranty. More

Management needs to get their act together Called into the dealership to inquire about a used Subaru that I was interested in. Spoke with Patrick and he was very accommodating and helpful consi Called into the dealership to inquire about a used Subaru that I was interested in. Spoke with Patrick and he was very accommodating and helpful considering my remote situation. Everything was going well and I didn't see any red flags until we got to the vehicle price. The sticker price for this particular vehicle had been listed on the dealer's website as $24,744 so I inquired about the out the door price. The OTD price ended up being $3.4k higher! When I requested the price breakdown, the price (leaving aside the expected registration and state taxes) included a significantly bloated dealer fee and a $900 "security" fee. After further discussions with Patrick, we established that the "security" fee was simply data dots, which I can literally buy and adhere myself for $200. I told Patrick to take it out of the price because I didn't want the data dots and that's when things got ugly. Management had apparently dropped the price online far enough to get someone interested, but it was too low to make a profit off the trade-in. To correct this error, they made the "security" fee non-negotiable. When I protested, they removed the listing from the website and then relisted the vehicle almost $2k higher. Then management came back and offered to honor $200 under the original out the door price. I told them to meet my price or I'd go do business with someone else. And go do business someone else I did. Management, that vehicle is still sitting on your lot as of 1/22. And because you screwed up, I'm giving you a well deserved 1-star. Your actions were absolutely unacceptable and I refuse to reward shady tactics like a non-negotiable "security" fee. If it's an illegitimate fee, it needs to go into the sticker price - no exceptions. Buyer beware. More