Williams Subaru of Charlotte

Williams Subaru of Charlotte is the best! Aimee and Shawn were amazing for the purchase of our second car, 2121 Crosstrek! We are now an all Subaru family!! They worked with us to ensure that all of our need were amazing for the purchase of our second car, 2121 Crosstrek! We are now an all Subaru family!! They worked with us to ensure that all of our needs were met and were outstanding and expeditious with their service. This was by far the easiest car buying experience that we have had. I cannot recommend this team highly enough! Thanks for Subaru #2!! More

I’ve been around a Car dealership on some level my whole entire life. I’m not one to post BAD Reviews because somehow , They can redeem themself at some point. But I do have to write to say this was the entire life. I’m not one to post BAD Reviews because somehow , They can redeem themself at some point. But I do have to write to say this was the WORST Experience Ive ever had at a dealership and still dealing with the bad experience. From the moment we pulled up from Out of State to pickup the car, to still not receiving our title and tag 60 days later with no return phone call as to when these items will be sent to us. Katrina, who is no longer there I’ve been told, did not have the car ready from two weeks prior when there was a deposit put on the car to be picked up and a list of items to be done before we arrived. Wheel Locks where lost, they replaced those but said they couldn’t be removed to drive home, yet somehow where removed, paperwork was wrong, Finance took forever to hand them cash. If this had not been the car my son wanted, we would’ve walked away from this dealership 15 minutes after arriving. I’ve contacted several employees to find out information and still haven’t received a call back. The only person who has even remotely sounded like they knew anything was a Gentleman named William whom I just Spoke with today but he has no answers either just passed along yet another message to Shawn the Sales Manager, who passes it along to someone else. It would be a Great Place for a dealership! And I need answers still. I hoping this will help them find answers for me for me quicker. I do not recommend this dealership on any level! A car buying process should never be this hard on any level. 2 hour trip turned into an all day exhausting trip that is still not resolved. I’ve been around a Car dealership on some level my whole entire life. I’m not one to post BAD Reviews because somehow , They can redeem themself at some point. But I do have to write to say this was the WORST Experience Ive ever had at a dealership and still dealing with the bad experience. From the moment we pulled up from Out of State to pickup the car, to still not receiving our title and tag 60 days later with no return phone call as to when these items will be sent to us. Katrina, who is no longer there I’ve been told, did not have the car ready from two weeks prior when there was a deposit put on the car to be picked up and a list of items to be done before we arrived. Wheel Locks where lost, they replaced those but said they couldn’t be removed to drive home, yet somehow where removed, paperwork was wrong, Finance took forever to hand them cash. If this had not been the car my son wanted, we would’ve walked away from this dealership 15 minutes after arriving. I’ve contacted several employees to find out information and still haven’t received a call back. The only person who has even remotely sounded like they knew anything was a Gentleman named William whom I just Spoke with today but he has no answers either just passed along yet another message to Shawn the Sales Manager, who passes it along to someone else. It would be a Great Place for a dealership! And I need answers still. I hoping this will help them find answers for me for me quicker. I do not recommend this dealership on any level! A car buying process should never be this hard on any level. 2 hour trip turned into an all day exhausting trip that is still not resolved. More

exceptional From Shawn (Sales Manager) Arielle (delivery Specialist) Fauzi (Finance Manager) and the best sales person ever Lasonio Thompson, Williams treats thei From Shawn (Sales Manager) Arielle (delivery Specialist) Fauzi (Finance Manager) and the best sales person ever Lasonio Thompson, Williams treats their customers as part of the family. All are trustworthy empathetic to their customers and make yoy feel like you are a part of the Williams family. If you have any dealings with the above named people you can rest assured they are concerned about your needs as well as their company. As great as these people are and they are the best Subaru automobiles sell themselves with all thier features. With Williams Subaru and the Subaru itself you can't go wrong in your new car. Thanks Shawn, Arielle, Fauzi and LT (Lasonio) John and Rhonda More

Bought our third Subaru recently and loved our experience at Williams Subaru! Both Jacob and Arielle were terrific and took the time to make us feel at home. All aspects of car buying process were explained at Williams Subaru! Both Jacob and Arielle were terrific and took the time to make us feel at home. All aspects of car buying process were explained in detail and follow up was great as well with both staff members. Will definitely be back! More

2nd New Car Buy at Williams Positive experience of buying Subaru from Wiallams led us back - easy buying process and sales person patience during used vs. new decision process; g Positive experience of buying Subaru from Wiallams led us back - easy buying process and sales person patience during used vs. new decision process; got clear answers to questions. More

Superior customer service, from beginning to end. Crystal, Mike, Marie . . . the entire team at Folger Collision Center (Williams Subaru) provided me superior customer service from the minute I contac Crystal, Mike, Marie . . . the entire team at Folger Collision Center (Williams Subaru) provided me superior customer service from the minute I contacted them about repairing my car (rear end damage) to the minute I picked up my car (and had a sweet thank you note waiting for me inside the car). I will always use this body shop for my car repair needs and will recommend it to everyone! More

Excellent Service My Toyota Avalon was rear-ended and needed a new bumper, and after dealing with another body shop who made it clear they were uninterested in assistin My Toyota Avalon was rear-ended and needed a new bumper, and after dealing with another body shop who made it clear they were uninterested in assisting me, I spoke with Crystal Kiger at the Collision Center - she was quick and extremely helpful in getting my car repaired, handling all the insurance work, and even helped me get a rental while it was repaired. They communicated with me through the entire repair process to let me know the status and expected repair time. I have nothing but excellent words to say about them! More

Exceptionally patient and kind From the time I walked through the door of the dealership to the moment I drove away in my new Impreza Sport, Williams Subaru made the car buying expe From the time I walked through the door of the dealership to the moment I drove away in my new Impreza Sport, Williams Subaru made the car buying experience a carefree one. LT was superb! Patient and pleasant and went the extra mile. He even gave away some of his homemade meat seasoning! I couldn’t have asked for better service! More

Fantastic experience with the Collision Center I had a self-inflicted fender-bender on my 2016 Crosstrek, and took it here for one of the initial estimates. Crystal gave me several options for repa I had a self-inflicted fender-bender on my 2016 Crosstrek, and took it here for one of the initial estimates. Crystal gave me several options for repair, including one estimate if I decided to pay out of pocket and another if I decided to go through my insurance. This was my judgement call related to my deductible, and whether or not the claim would cause my insurance premiums to go up. After I decided to go through insurance, the entire process was seamless. I received a free loaner ('19 Outback), and I opted for the text-message status updates. That service was great, too. End result was a repair job that was so good, you can't tell where the damage was in the first place. More

Best experience ever Own Mercedes that was involved in accident. Found this business thru other site and chose them for repair work. Well, they took care of everything Own Mercedes that was involved in accident. Found this business thru other site and chose them for repair work. Well, they took care of everything from car rental, dealing with insurance to sending me daily updates on repair status Got the car back today. Not only did they repair damaged area, they also detailed the car. WOW The repair work is flawless. down to the smallest item. On a scale of 10, they get an 11. More