Williams Subaru of Charlotte

I originally came in to get my 11 year old car repaired, but there were so many problems that we decided to purchase a new car. The service manager (Charles) brought us to Jim who was extremely attentive a but there were so many problems that we decided to purchase a new car. The service manager (Charles) brought us to Jim who was extremely attentive and only needed to show us two cars. The prices were lower than we thought they would be, so we purchased the second car which was better equipped Jim helped us through the maze of trading 2 cars and stayed with us after we finished the financial paperwork. He also helped us move all our "stuff" from the old cars to the new - there was a lot as we hadn't intended to buy a car when we started out. Overall a great experience and I would recommend him to any of my friends More

This was my first experience purchasing a car, and I couldn't have picked a better dealership to buy from. After a miserable experience with a salesman at another dealership (I was called once a week fo couldn't have picked a better dealership to buy from. After a miserable experience with a salesman at another dealership (I was called once a week for at least two months), visiting Folger Subaru and working with Jim was entirely different. From my initial visit to Folger to my purchase, I never felt pressured to buy, test drive, etc. Jim was very knowledgeable about the car, answered any questions I had and was more than willing to wait as I made my decision without frequently calling. I would definitely buy again from Jim and Folger Subaru! More

THIS WAS THE SECOND DEALER WE VISITED FOR PURPOSES OF BUYING A 2010 OUTBACK. JIM GAMBLE INTRODUCED HIMSELF TO US. WE TOLD HIM WE WERE LOOKING FOR A NEW OUTBACK. HE GOT A NUMBER OF KEYS AND THEN WE WERE O BUYING A 2010 OUTBACK. JIM GAMBLE INTRODUCED HIMSELF TO US. WE TOLD HIM WE WERE LOOKING FOR A NEW OUTBACK. HE GOT A NUMBER OF KEYS AND THEN WE WERE OFF FOR THE LOT. THE DECISION QUICKLY NARROWED TO A BEAUTIFUL GRAPHITE GRAY OUTBACK. JIM THEN PROCEDED TO EDUCATE US ON ALL THE FEATURES AND SAFETY EQUIPMENT. WE DIDN'T NEED TO ASK A SINGLE QUESTION AS HE WENT OVER THE ENTIRE VEHICLE. MAKING THE DEAL WAS EVEN A GREATER DELIGHT. TOP DOLLAR WAS GIVEN TO US FOR OUT TRADE-IN AND THE NEGOTIATION FOR THE BALANCE WENT JUST AS SMOOTH. THERE WAS NO COMPARISON WITH THE OTHER DEALERSHIP WE VISITED. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP AND WOULD HOPE YOU WOULD ASK FOR JIM AS HE WAS JUST THE BEST More

I originally saw "my car" a couple weeks prior out of the corner of my eye as I was driving down Independence...A beautiful blue Subaru STi. I finally decided to stop and look at it as Id never seen one up c corner of my eye as I was driving down Independence...A beautiful blue Subaru STi. I finally decided to stop and look at it as Id never seen one up close and personal. Jim was at my side within a matter of minutes telling me about the car and asking if I wanted to drive it. Sure, why not! i liked the car but felt it is was a bit out of my league. i had a lease vehicle with a couple years to go. Jim asked if I wanted to get it appraised, you know, just to see where I stood. The numbers came back and I was not in the best shape trade wise, but not awful. Jim offered to give me a loaner vehicle for the night and have some buyers come and look at the car seeing if they could get anymore out of it. Meanwhile I put in a loan application with my "military bank". The next day, he informed me he was able to get more money for my trade. I informed him about my loan request being approved, but not to the extent to make the deal happen. We ended up working on all the numbers and submitting a loan application through his channels. Long story short, the deal went through as a result of Jim, Rick and Chris' resourcefulness and I was all wrapped up in a matter of a few hours. More

Bill Barber was great to work with. He was very helpful & considerate. My husband had a stroke last year & was unable to help me with this transaction & Bill Barber was terrific, as was Neil Gelbert. They ma considerate. My husband had a stroke last year & was unable to help me with this transaction & Bill Barber was terrific, as was Neil Gelbert. They made sure that I understood everything. This is the easiet experience I have ever had in purchasing a vehicle. Tom Pauley made the finance process easy & fast. I will tell friends & family to go to Folger 1st when looking to purchase a vehicle. I was blown away with the service I received at Folger. More

After a week long search of internet deals and dealer visits I was lucky enough to walk into Folger Automotive. We had all but given up on finding the vehicle we wanted at the right price and from someon visits I was lucky enough to walk into Folger Automotive. We had all but given up on finding the vehicle we wanted at the right price and from someone that made the process enjoyable as it should be. Folger just happened to have a 2006 Toyota Sequoia with the features we were looking for and at a great price. After some of the dealer experiences over the past week it was a pleasure to work with Bob as we drove and inspected our possible new car. He was quick with answers and light on sales speak-very straightforward and easy to talk to about our questions and concerns including final pricing and financing. All in all, the easiest and most pleasurable car buying experience we've ever had. I would recommend Folger to anyone in the market for a new or used car. Thanks Bob! More

Great salesman (Jim Gamble). Dealer had the exact car we were looking for. Jim helped us through the trade in process And got us more than we expected. Jim gave us multiple test drives and showed us every were looking for. Jim helped us through the trade in process And got us more than we expected. Jim gave us multiple test drives and showed us every feature. He helped us set up the navigation, the Bluetooth, and the stereo. More

Helpful sales people-did not have to wait to be shown a car. Willing to negotiate on trade in values to bring the price in line with what we wanted. Price specials brought us back to buy the car sooner t car. Willing to negotiate on trade in values to bring the price in line with what we wanted. Price specials brought us back to buy the car sooner than we had originally planned. Folger Automotive has been in Charlotte a long time-good reputation. Ordered the car and was kept up to date on the status. Purchase and transfer of title, license, etc was extremely seamless. Paperwork was done ahead of time. Finance manager, Tom, was extremely efficient, professional, and courteous. No "high pressure" uncomfortable shenanigans with this dealership. I would highly recommend them to anyone. Bob was very thorough in going over the mechanics and features of the vehicle. More

Our first Subaru ever, and my first new car in over 10 years. When we decided our old car needed a break I began an exhaustive study on what to buy to replace our Buick LeSabre. After weeks of internet years. When we decided our old car needed a break I began an exhaustive study on what to buy to replace our Buick LeSabre. After weeks of internet research we narrowed our search to the 2010 Subaru Outback. My wife had bought another brand from Folger several years ago and was not afraid of the experience with this dealer. I scheduled our test-drive using the internet form and heard back from Jim Gamble promptly. Jim was helpful and knowledgeable during the test-drive and I was most impressed that he did not try to "oversell" the car. We already had a good idea of the color and features we were looking for and Jim was happy to try to locate one for us. We ended up ordering "our" car. The car arrived sooner than anticipated and Jim walked us through the pre-delivery process. Tom completed the financial transaction and was knowledgeable, helpful and polite. He did not "pressure" us on any additional features but we bought extended coverage anyway. The price of the car was actually lower than I had anticipated and Tom was able to secure a better interest rate than we had been pre-approved for through "our" bank. All around this was as enjoyable as a car-buying experince could be. More

They gave me as good a deal as I could find in the Subaru forums(the same as quoted from that New York state dealer). I did everything over the Internet and finally telephone. When I went to pick up the car, forums(the same as quoted from that New York state dealer). I did everything over the Internet and finally telephone. When I went to pick up the car, Jim Gamble(the Internet salesman) went the extra mile in giving me detailed explanations of how all the bells and whistles worked and even took me on a test drive to show how those paddles worked on the transmission. I would not buy a Subaru anywhere else. More