Williams Subaru of Charlotte

They were great to work with. Good people Excellent, called ever time there was an issue. Timing in taking of, but it was no problem. Front desk was very helpful and lucky enough it was bro Excellent, called ever time there was an issue. Timing in taking of, but it was no problem. Front desk was very helpful and lucky enough it was brought to my attention, I had forgot my keys and Mike brought them to me before leaving. More

data dots or dollar dots A overview of the transactions for your reference: On Saturday afternoon, 9/24, I was met at the door of the dealership by David Kopec. I inquired A overview of the transactions for your reference: On Saturday afternoon, 9/24, I was met at the door of the dealership by David Kopec. I inquired about the availability of two vehicles, one used and one new. We test drove both and I purchased both. During the course of the negotiations, David stated the used truck was still in the cleaning stage. I stated that the cruise control button on the steering column was broken. David stated he would have that fixed. Later in the negotiations I was presented with a paper for the truck that basically said the dealership was selling the truck as I had seen it and, other than finishing cleaning the vehicle, nothing else would be done to the truck. When I ask David about this and my concern over the cruise control button, he said he was personally going to take care of this himself out of "his own pocket" in order "to get the deal done." I had a concern with the data dots. Basically I didn't want them installed. After arguing back and forth over this, David said they would be taken off the bill. When it came time to sign the paperwork, the data dot charge was removed from the truck but not from the imprezza. The finance man said it was normal policy for the dealership and they were installed and I was stuck paying for them. It was late. I had been there all afternoon and I was ready to go home before the dealership closed. So I signed. In hindsight, I should have refused to sign off on the deal with the charge still in place. Just as I should have refused to sign off on the truck and not taken the salesman at his word. Having signed off on the deals as written I understand I have no legal recourse in this. But I come from the mountains where a man's word is more binding than any legal document. I return Monday evening with my son to pick up the vehicles. I ask David about the button and he said it was on order and he would call me when it came in to set up a service appointment to have it installed. Also, while picking up the vehicles I inquired about the cargo cover for the imprezza. The vehicle doesn't come with one but David and I looked and found covers could be ordered for it. The "regular" parts department person wasn't there at that time but David said he would take care of getting one. My adult son heard these conversations as well. We drove the vehicles home. Couple of days pass and nothing from David. Call the dealership and David is no longer employed at Williams. Which I guess is a good thing for the dealership given my experience. I don't remember with whom I spoke but I told them the situation. He said he took down my information and would take it up with the sales manager and let me know. Couple of days pass. No callback. I called the parts department and spoke to someone there. I don't remember who. He said he recalled the conversation with David about the cruise control button. Unfortunately, it was a little more complicated than "just a button." I assume at this point David figured it was more money than he counted on and since he knew he was leaving decided to drop the whole thing and leave without any further communication. The parts department man said he would check on the situation. I never heard back. The never hearing back is a recurring theme. I can understand a salesman skipping out on oral promises. I have a little more of a problem with a dealership that continues a run around, does not follow up when I was told there would be follow up, and has not offered any resolution. I bought two vehicles in one day from Williams. I don't expect a parade. But I haven't received a follow up call or even a letter to ask how I like the vehicles or if I had concerns or issues. I have to assume my business was not appreciated and an underlying hope that I would just go away and stop calling. So I ended up paying for data dots I didn't want and was told I wouldn't pay for, no cargo cover for the imprezza and no cruise control button installed in the truck although I was told it would be taken care of. I bought Buicks at the same location when it was Folger's Buick years ago and never had any issues. I assumed Williams shared Folger's values. I assumed a man could be taken at his word. I assumed buying another Subaru would be a good experience. I assumed wrong on all accounts. IF I COULD RETURN THE VEHICLES I WOULD and buy from someone else. I guarantee I will buy from someone else next purchase. More

Very Welcoming. My visit was not stressful. I did not feel like just another number. Del kept me informed of what was happening as we made the journey to my new veh My visit was not stressful. I did not feel like just another number. Del kept me informed of what was happening as we made the journey to my new vehicle. More

Great service, staff and kept you updated. Was involved in a car accident and was given a list of collision center and your shop was one of them. I showed the list to my husband and he recommen Was involved in a car accident and was given a list of collision center and your shop was one of them. I showed the list to my husband and he recommend that I go to Williams Collision Center for he has recommended your shop to his clients ( he works for an insurance company as an auto estimator) and stated they do a great job and to make sure sure to see Mike Fletcher who does a great job as well. Before I could ask for Mike, he came out and introduced himself and stated he would be taking care of my car. Went out with him to see the car and explained what needs to be done and back to the office to have the car estimated price. Mike stated when it was going to be done and assured me my car would be back to normal. The shop kept me updated of when the car would be done via email and that was great. The repair was done on 3/2 as Mike indicated. He was very professional, great personality and friendly. Mike was busy when I picked up my car so I was not able to thank him personally. I am from CA and I wished many shops would have employees like Mike. Front desk was wonderful as well. Thank you for the great service. More

Great sales consultant Went in to look at vehicles. We were met by Shane Wolven. He was so helpful and knowledgeable. Always had an incredible smile and truly wanted to get Went in to look at vehicles. We were met by Shane Wolven. He was so helpful and knowledgeable. Always had an incredible smile and truly wanted to get us the best deal. No pressure. Awesome, he will be the reason we buy a Subaru. More

Bought a used Nissan Murano Recently purchased a used suv, drove 90 miles to this dealership and got a good deal.The staff was freindly and kept me informed while they got the su Recently purchased a used suv, drove 90 miles to this dealership and got a good deal.The staff was freindly and kept me informed while they got the suv ready. More

Superb customer service From the moment you arrive the customer service is like no other. Crystal navigates you through everything expertly and professionally andprovides ti From the moment you arrive the customer service is like no other. Crystal navigates you through everything expertly and professionally andprovides timely updates. I will never go anywhere else ever again! The repairs were done beautifully. More

Easy Trade Decision We spoke with William Hicks on the phone to set up an appointment. After introducing himself in person, he turned us over to Shane Wolven, one of the We spoke with William Hicks on the phone to set up an appointment. After introducing himself in person, he turned us over to Shane Wolven, one of the newer salesmen. Shane was friendly, extremely knowledgeable, and very helpful in assisting us to find the vehicle we wanted. He was extremely accommodating and never failed to smile through all the times we sent him back to management to work out the perfect deal for us. Once we had everything to our satisfaction, Brian Purser came over to meet us and spent time talking with us, never once acting like he was in a hurry to move on. John Dew made our time in the Finance office comfortable and painless as well. Trading our 2013 Outback for a brand new 2017 was a completely pleasant experience, and we highly recommend Williams Subaru. More