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Wilkins RV of Rochester
Churchville, NY
110 Reviews
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110 Reviews of Wilkins RV of Rochester
November 09, 2016
Good experience. I have purchased from Wilkins in the past with a similar experience as this time, staff friendly and helpful, financing questionable. The unit came w I have purchased from Wilkins in the past with a similar experience as this time, staff friendly and helpful, financing questionable. The unit came with a $1500 rebate and when the paperwork got completed they had added the rebate to the agreed price so the rebate was not put towards the price to decrease the price it was put on the top end so it added $1500 to the initial agreed upon price, then with the rebate it came down to the agreed price,I questioned that and Shannon said that is how rebates work??(Any rebates I have sent in for something always give you money back or decreased the cost of something not add to the price). I applied for financing thru my credit union and was able to get an interest rate lower that Wilkins could get, Shannon asked if she could try to get a lower interest rate than the credit union and I agreed but was not happy with the fact that I thought the interest rate she gave me the first time would have been the absolute best rate but apparently not. She was able to get a lower rate but the bank wanted a term of 15 to 20 years (our term thru the credit union was much shorter). Pay attention to details when the final invoice is written up so the exact terms are correct and don't believe that the interest rate that is given is the best they can get, try your local bank as well. More
by Monroe98
Employees Worked With
Shannon Wolfanger, Rob Moss, Michael "Sully" Sullivan
November 04, 2016
Great Customer Service! We gave a 5 star rating because of the great customer service and experience we had from beginning to end. After using a pop-up (also bought from you We gave a 5 star rating because of the great customer service and experience we had from beginning to end. After using a pop-up (also bought from you) for 3 trips out this past summer, we went back to Tracy, who was able to find us the perfect size trailer. A new dinette table had to be ordered as the one in the trailer had scratches, but Tracy followed through. On the day of pickup, we met him at the counter up front, and went over it with the man sitting there. A new one was being ordered. We met with Shannon to go over the finance options, Zach for the walk thru, and Kayla and Nancy for all the accessories to start camping that night. Great friendly service from beginning to end! More
by Adirondacks
Employees Worked With
Shannon Wolfanger, Dianna Johnson, Kayla Clemons, Zachariah Walworth, Tracy Springrose, Nancy McGuire
November 03, 2016
A Wonderful Experience We were looking to replace our current unit with a rear living room model. We noticed the Fairfield model on line and stopped in to see it. Once we me We were looking to replace our current unit with a rear living room model. We noticed the Fairfield model on line and stopped in to see it. Once we met with Gary we were sold! He was not pushy in any way, just let us look through the unit and decide if it was what we were looking for. The journey to our new summer home continued thru sales, finance and finally the walk through where we were given a thorough once over before delivery to our site. Everyone from Gary to Shannon and Chris in the shop were determined to satisfy and questions or concerns we had with our purchase. We were also given some good tips on products to use for protecting our investment and reducing the chances of problems later on. We will definitely recommend Wilkins to anyone considering a purchase in the future. More
by pond people 2016
Employees Worked With
Shannon Wolfanger, Gary Blythe, Kayla Clemons, Chris Ryan, Jean VanOrden
November 02, 2016
used motorhome Purchased used motorhome, The day I was to pick it up the repairs were never done. After delivery I found several problems that were not found prior Purchased used motorhome, The day I was to pick it up the repairs were never done. After delivery I found several problems that were not found prior to. Rattle exhaust, battery disconnect, seat belt plastic covers broken off, outside shower faucet broken. Worst the wall panel split open and warped from prior water damage. I was told by them that their records showed past water damage to the wall. Therefore they were not responsible, I had not noticed it when I purchased it and they did not tell me about it. Spoke to GM Denise. They glued it back again like the first time, so again in two weeks the glue let go. No I will not buy from them again. More
by tj
Employees Worked With
Tim Henehan, Michael "Sully" Sullivan
October 30, 2016
Classy Dealership I purchased a used travel trailer. From sales to walk-through it was an awesome experience. Everyone was knowledgeable, courteous and helpful. I wou I purchased a used travel trailer. From sales to walk-through it was an awesome experience. Everyone was knowledgeable, courteous and helpful. I would highly recommend them to everyone. More
by nlsteed
Employees Worked With
Shannon Wolfanger, Chris Carpino, Gary Blythe, Kayla Clemons, Chris Ryan, Jean VanOrden
October 27, 2016
Great staff Just picked up a new Suncruiser class C motorhome. The staff there is awesome, especially Chris, the technician who conducted our walk-through! They Just picked up a new Suncruiser class C motorhome. The staff there is awesome, especially Chris, the technician who conducted our walk-through! They were all patient and thorough. More
by altonurse
Employees Worked With
Shannon Wolfanger, Chris Carpino, Chris Ryan
October 11, 2016
Purchase of Motorhome I went in to look at a used motor home , The salesman and staff was very helpful. I ended up purchasing the unit I looked at. I would reccomend the I went in to look at a used motor home , The salesman and staff was very helpful. I ended up purchasing the unit I looked at. I would reccomend them to anyone More
by john p jones
Employees Worked With
Shannon Wolfanger, Kayla Clemons, Zachariah Walworth, Michael "Sully" Sullivan, Nancy McGuire, Jean VanOrden
October 06, 2016
Motorhome Purchase It was great working with the folks at Wilkins RV. No pressure sales. All the staff was very friendly staff. Would definitely buy from them again. It was great working with the folks at Wilkins RV. No pressure sales. All the staff was very friendly staff. Would definitely buy from them again. More
by Morris Family
Employees Worked With
Shannon Wolfanger, Dianna Johnson, Kayla Clemons, Zachariah Walworth, Tracy Springrose
September 21, 2016
No Pressure -everyone we interacted with was very easy going - with a no pressure approach. This is or 4th travel trailer - from 4 different dealers from Rochest -everyone we interacted with was very easy going - with a no pressure approach. This is or 4th travel trailer - from 4 different dealers from Rochester to Buffalo - and this was by far the best company to work with....from the beginning all the way to the day we towed it off the lot!! Thank you to everyone we worked with! More
by Alissa Cole
Employees Worked With
Clint, Shannon Wolfanger, Mike Glair, Jean VanOrden
September 13, 2016
Fabulous! If you're looking to purchase an RV, Wilkins RV will definitely not disappoint! We were very pleased with everything about this dealership, especiall If you're looking to purchase an RV, Wilkins RV will definitely not disappoint! We were very pleased with everything about this dealership, especially our sales consultant Rob Moss. Rob was very knowledgeable with all aspects of everything RV and completely earned our highest recommendation. The dealership is very well organized and the staff was very friendly and accommodating. Shannon Wolfanger, in the finance department, was equally efficient and made the process go very smoothly. We highly recommend RV Wilkins and we look forward to many years of great travel in our new Coachman Freedom Express, Liberty Edition! Gary, Colleen and Sean Painton More
by Gary, Colleen & Sean
Employees Worked With
Shannon Wolfanger, Rob Moss
