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Wiesner Hyundai
Conroe, TX
1,201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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January 30, 2011
I sent out an email request for purchase to all of the Hyundai dealerships within 100 miles of Houston. I made it a point to do this through the Hyundai Website to ensure that everyone was receiveing th Hyundai dealerships within 100 miles of Houston. I made it a point to do this through the Hyundai Website to ensure that everyone was receiveing the exact same information on the request for quote. I explained everything that I was looking for on the new Genesis along with what I specifically wanted and even gave them up-front the trade-in year, model, and mileage of my vehicle. I had purchased the New Car Buying Guide on this vehivle along with my trade-in beforehand so that I would be aware of the pricing along with all incentives, rebates, and hold-backs on the unit. I began receiving various quotes back that were all within the range of the price of the COnsumer Reports Buying Guide, however; this dealership and it's salesman as indicated above, "Brad Surginer" seemed to be the only one that didn't quite understand what the other 10 dealerships did with my request as he sends me an email addressed to, and I quote here, "Mr. Copeley"! I could not get over the fact that this guy actually had the complete lack of regard to ensure whom he was speaking to in his email!!!!!! He then proceeded to ask for the same questions to be answered that I had included on my initial request for quote from all of the other dealers (10) in total. I was dumbfounded at this point, however; I did respond back to his email to "Mr. Copeley" and explained to him that this was not my name, and proceeded to review all of the answers that I had orginally completed on my initial request. Having pretty much lost any faith in dealeing with this gentleman at this point, I also asked if it would be better for me to speak with someone at the management level moving forward with regards to my simple, yet very basic email request for quote. Three hours and twelve minutes later, I received an email back from, "Tim Van DeSteene" - Sales Manager stating that they did not have the vehicle in stock and would not be quoting the vehicle for me. Please note, that at NO POINT did this Sales Manager even take a moment to ask if there was anything else that he might be able to do to earn my business, much less, APOLOGIZE for the Sales Associates complete disregard for his complete lack of apparent sales training and customer service in refering to my email as another customer. The more that I thought about this entire situation, the more I felt compelled to say something about this dealer and this entire situation. Rather than stepping up and taking ownership of the mistake, this Sales MAnager must be exceeding his required quota for the motnh that he can just push aside a possible sale of a new vehicle. Whatever the case may be, I sincerely hope that someone that this sales manager is required to answer to for his actions will take note of this situation and use this as a training and teaching moment for not only this sales manager, but also the sales associate that must have been trained by him!!!!!!! There are far too many respectable dealerships in the area that truly want to earn your business, and will treat you with respect to have to deal with this Sales MAnager!!! I would absolutely urge caution to anyone considering dealing with this gentleman, especially if you have done your homework with regards to pricing and expectaions of purchasing a new vehcile from them!!!!!!!!! More
by kac
Employees Worked With
Tim Van DeSteene and Brad Surginer
